0
NPS
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Pharmeasy
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About Pharmeasy's Brand
Provider of medicine and healthcare services online created to revolutionize and improve the entire supply chain in the pharma sector by completely digitizing the process. The company's healthcare platform PharmEasy, helps patients connect with local pharmacy stores and diagnostic centers in order to fulfill their extensive medical needs, enabling patients to receive healthcare services which are easily available, affordable and accessible.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
4/5
Customer Service
Pharmeasy NPS
Pharmeasy's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Pharmeasy's customers would recommend using the product based on a scale of -100 to 100.
Pharmeasy Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Pharmeasy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pharmeasy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pharmeasy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pharmeasy Product Quality
4/5
Pharmeasy has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pharmeasy's overall Product Quality score rated by its users and customers.
Pharmeasy Product Information
Pharmeasy’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- pharmeasy.in
- Company Size
- 201-500 Employees
Pharmeasy Pricing
Pharmeasy ROI & Value For Money
1.5/5
Pharmeasy has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pharmeasy's overall ROI score rated by its users and customers.
Pharmeasy Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pharmeasy Customer Service
4/5
Pharmeasy has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pharmeasy's overall Customer Service score rated by its users and customers.
About Pharmeasy's Customer Service
Address
, Mumbai, India
Website
pharmeasy.in
Consumer vs. Employees
Pharmeasy scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pharmeasy would recommend the brand to a friend. ENPS measures how likely Pharmeasy employees would recommend working at Pharmeasy to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
