In-N-Out Burger NPS & Customer Reviews | Comparably
In-N-Out Burger is
Ranked
#15
in
Global Top 100 Brands
Brand Page
In-N-Out Burger
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In-N-Out Burger is ranked #15 in Global Top 100 Brands

Awards & Recognition

  • Top 100 Brands 2021
  • Top Brands for Millenials 2021

About In-N-Out Burger's Brand

In-N-Out is a drive-thru hamburger stand and restaurant founded in 1948 by Harry and Esther Snyder in Baldwin Park, California In-N-Out Burger’s brand is ranked #15 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of In-N-Out Burger. When compared to other organizations within the Travel and Hospitality industry, In-N-Out Burger is ranked #1. Among its major competitors, In-N-Out Burger is ranked in 1st place for NPS while Chick-fil-A is 2nd, and Shake Shack is 3rd. Overall, In-N-Out Burger has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

88%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
4.5/5
Customer Service

In-N-Out Burger Ranking

In-N-Out Burger NPS

In-N-Out Burger's Net Promoter Score (NPS) is a 63 with 76% Promoters, 11% Passives, and 13% Detractors. Net Promoter Score tracks whether In-N-Out Burger's customers would recommend using the product based on a scale of -100 to 100.

In-N-Out Burger Overall NPS

63
NPS
76%Promoters
11%Passives
13%Detractors
In-N-Out Burger Overall NPS

In-N-Out Burger NPS Trend

-100
-50
0
50
100
Feb 2025
63
Feb 202563
Mar 2025
63
Mar 202563
Apr 2025
63
Apr 202563
May 2025
63
May 202563
Jun 2025
63
Jun 202563
Jul 2025
63
Jul 202563
Aug 2025
63
Aug 202563
Sep 2025
63
Sep 202563
Oct 2025
63
Oct 202563
Nov 2025
63
Nov 202563
Dec 2025
63
Dec 202563
Jan 2026
63
Jan 202663

How Other Brands Compare

In-N-Out Burger is ranked first for NPS among its competitors. Chick-fil-A and McDonald's come in second and third, with Jack in the Box coming in at #4.

In-N-Out Burger's Logo
In-N-Out Burger
Chick-fil-A's Logo
Chick-fil-A
McDonald's' Logo
McDonald's
Jack in the Box's Logo
Jack in the Box
Global Ranking#15#3#85#278
NPS635519-7
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutralNeutral
Valuation Updated every 24 hours for public companies--$167.91B$2.26B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

In-N-Out Burger NPS by Gender

Female customers rated In-N-Out Burger's NPS 3 points higher than Male customers.

Male

73

In-N-Out Burger's NPS was rated 73 by Male customers on Comparably.

83%
Promoters
7%
Passives
10%
Detractors

Female

76

In-N-Out Burger's NPS was rated 76 by Female customers on Comparably.

84%
Promoters
8%
Passives
8%
Detractors

In-N-Out Burger NPS by Ethnicity

In-N-Out Burger's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Caucasian
77
Caucasian77
Hispanic or Latino
78
Hispanic or Latino78
African American/Black
70
African American/Black70
Asian or Pacific Islander
39
Asian or Pacific Islander39
Native American
60
Native American60
Other
63
Other63

In-N-Out Burger NPS by Age

In-N-Out Burger's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

0
20
40
60
80
100
Promoters
80%
Passives
13%
Detractors
7%
18-2580%13%7%
Promoters
88%
Passives
0%
Detractors
12%
26-3088%0%12%
Promoters
81%
Passives
13%
Detractors
6%
31-3581%13%6%
Promoters
83%
Passives
7%
Detractors
10%
36-4083%7%10%
Promoters
85%
Passives
10%
Detractors
5%
41-4585%10%5%
Promoters
88%
Passives
0%
Detractors
12%
46-5088%0%12%
Promoters
93%
Passives
0%
Detractors
7%
51-5593%0%7%
Promoters
92%
Passives
0%
Detractors
8%
56-6092%0%8%
Promoters
77%
Passives
0%
Detractors
23%
61-6577%0%23%
Promoters
83%
Passives
8%
Detractors
9%
66+83%8%9%

In-N-Out Burger NPS by Usage

In-N-Out Burger's NPS was rated the highest by customers who have used In-N-Out Burger's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
40
Less than 1 Year40
1 to 2 Years
43
1 to 2 Years43
2 to 5 Years
70
2 to 5 Years70
5 to 10 Years
76
5 to 10 Years76
Over 10 Years
81
Over 10 Years81

In-N-Out Burger NPS vs. Competitors

Compared to its competitors, In-N-Out Burger's NPS is rated right above Chick-fil-A.

In-N-Out Burger NPS vs Companies in Travel and Hospitality

In the Travel and Hospitality industry, In-N-Out Burger's NPS is rated right above Southwest Airlines.

In-N-Out Burger Customer Reviews

Out of the 127 In-N-Out Burger customer reviews 121 were positive and 6 were constructive. In-N-Out Burger customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I love my brand a lot
What do you value most about this brand?
its a cool place to eat
What do you value most about this brand?
They take care of employees.
What do you value most about this brand?
Quality, value and total experience
What do you value most about this brand?
burgers are the best quailty

In-N-Out Burger Customer Loyalty

88%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

88% of In-N-Out Burger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

88
88%
12
12%
In-N-Out Burger Customer Loyalty

In-N-Out Burger Customer Loyalty Score by Gender

Male customers rated In-N-Out Burger's Customer Loyalty score 2% higher than Female customers.

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Male
94%
Yes
Female
92%
Yes

In-N-Out Burger Customer Loyalty Score by Ethnicity

In-N-Out Burger's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of In-N-Out Burger.
94
out of 100
Caucasian
95
out of 100
Hispanic or Latino
93
out of 100
African American/Black
91
out of 100
Asian or Pacific Islander
82
out of 100
Native American
89
out of 100
Other

In-N-Out Burger Customer Loyalty Score by Age

In-N-Out Burger's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
92%
18-2592%
26-30
97%
26-3097%
31-35
94%
31-3594%
36-40
91%
36-4091%
41-45
87%
41-4587%
46-50
89%
46-5089%
51-55
97%
51-5597%
56-60
93%
56-6093%
61-65
90%
61-6590%
66+
96%
66+96%

In-N-Out Burger Customer Loyalty Score by Usage

In-N-Out Burger's Customer Loyalty score was rated the highest by customers who have used In-N-Out Burger's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
64%
1 to 2 Years
93%
2 to 5 Years
91%
5 to 10 Years
94%
Over 10 Years
96%

In-N-Out Burger Customer Loyalty Score by Industry

In-N-Out Burger's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
90%
Accounting
97%
Aerospace and Aviation
100%
Fashion and Beauty
100%
Architecture and Planning
100%
Arts and Entertainment
93%
Automotive and Transportation
100%
Banking and Financial Services
100%
Biotech and Pharmaceuticals
100%
Business and Consumer Services
97%
Computer Hardware
100%
Construction
92%
Consulting
100%
Consumer Services
75%
Education
90%
Environmental Services
100%
Government and Public Policy
82%
Healthcare, Hospitals and Medicine
96%
Hospitality
100%
Insurance
100%
Legal
100%
Logistics and Supply Chain
82%
Marketing, Advertising and Research
100%
Military and Defense
100%
Non-Profit
100%
Energy and Manufacturing
100%
Professional Services
100%
Public Relations and Communications
100%
Public Safety
78%
Real Estate
100%
Restaurants
100%
Retail
100%
Telecommunications
100%
Transportation
100%
Wholesale
100%

In-N-Out Burger Customer Loyalty vs. Competitors

Compared to its competitors, In-N-Out Burger's Customer Loyalty score is rated right above Chick-fil-A.

Unlock In-N-Out Burger Customer Loyalty vs. Competitors Data

In-N-Out Burger's Logo
VS
Chick-fil-A's Logo
McDonald's' Logo
Jack in the Box's Logo
Shake Shack's Logo
Burger King's Logo
Papa John's International's Logo
Smashburger's Logo

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Customer Loyalty for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, In-N-Out Burger's Customer Loyalty score is rated right above Southwest Airlines.

Unlock In-N-Out Burger Customer Loyalty vs. Companies in Travel and Hospitality Data

In-N-Out Burger's Logo
VS
Southwest Airlines' Logo
Delta Air Lines' Logo
Dunkin' Logo
Ritz-Carlton's Logo
Starbucks' Logo
Chipotle's Logo
Airbnb's Logo

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In-N-Out Burger Product Quality

4.5/5

In-N-Out Burger has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.

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In-N-Out Burger Product Information

In-N-Out Burger’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated In-N-Out Burger's product the highest.

Website
http://www.in-n-out.com
Company Size
10,000+ Employees

Quick Insights into In-N-Out Burger Product Quality

In-N-Out Burger's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Environmental Services industry.

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Ranked In-N-Out Burger Product Quality the Highest

Automotive and Transportation
5
2 to 5 Years
4.7
26-30
4.7

Ranked In-N-Out Burger Product Quality the Lowest

1 to 2 Years
4.2
Native American
4
Environmental Services
2.8

In-N-Out Burger Product Quality Score by Gender

Male customers rated In-N-Out Burger's Product Quality score 0.1 stars higher than Female customers.

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Male

4.6/5

Female

4.5/5

In-N-Out Burger Product Quality Score by Ethnicity

In-N-Out Burger's Product Quality score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
4.7
Caucasian4.7
Hispanic or Latino
4.4
Hispanic or Latino4.4
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Native American
4
Native American4
Other
4.3
Other4.3

In-N-Out Burger Product Quality Score by Age

In-N-Out Burger's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
4.7
26-304.7
31-35
4.7
31-354.7
36-40
4.3
36-404.3
41-45
4.5
41-454.5
46-50
4.6
46-504.6
51-55
4.7
51-554.7
56-60
4.7
56-604.7
61-65
4.3
61-654.3
66+
4.6
66+4.6

In-N-Out Burger Product Quality Score by Usage

In-N-Out Burger's Product Quality score was rated the highest by customers who have used In-N-Out Burger's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
4.2
2 to 5 Years
4.7
5 to 10 Years
4.6
Over 10 Years
4.6

In-N-Out Burger Product Quality Score by Industry

In-N-Out Burger's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Environmental Services industry customers.

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Tech
4.2
Accounting
4.2
Aerospace and Aviation
4.5
Fashion and Beauty
5
Architecture and Planning
4.7
Arts and Entertainment
4.6
Automotive and Transportation
5
Banking and Financial Services
5
Biotech and Pharmaceuticals
5
Business and Consumer Services
4.6
Computer Hardware
5
Construction
4.7
Consulting
5
Consumer Services
4.2
Education
4.5
Environmental Services
2.8
Government and Public Policy
4.3
Healthcare, Hospitals and Medicine
4.8
Hospitality
4.9
Insurance
5
Legal
5
Logistics and Supply Chain
4.8
Marketing, Advertising and Research
4.8
Military and Defense
4.9
Non-Profit
5
Energy and Manufacturing
5
Professional Services
5
Public Relations and Communications
5
Public Safety
4.7
Real Estate
4.3
Restaurants
5
Retail
4.8
Telecommunications
4.6
Transportation
4.6
Wholesale
5

In-N-Out Burger Product Quality vs. Competitors

Compared to its competitors, In-N-Out Burger's Product Quality score is rated right above Chick-fil-A.

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In-N-Out Burger's Logo
VS
Chick-fil-A's Logo
Shake Shack's Logo
McDonald's' Logo
Jack in the Box's Logo
Burger King's Logo
Papa John's International's Logo
Smashburger's Logo

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Product Quality for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, In-N-Out Burger's Product Quality score is rated right above Southwest Airlines.

COMPANYProduct Quality Score
In-N-Out Burger4.5/5
Southwest Airlines4.1/5
Starbucks4.1/5
Delta Air Lines4.1/5
Ritz-Carlton4/5
Chipotle3.8/5
Airbnb3.7/5
Dunkin'3.6/5

Unlock In-N-Out Burger Product Quality vs. Companies in Travel and Hospitality Data

In-N-Out Burger's Logo
VS
Southwest Airlines' Logo
Starbucks' Logo
Delta Air Lines' Logo
Ritz-Carlton's Logo
Chipotle's Logo
Airbnb's Logo
Dunkin' Logo

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In-N-Out Burger Pricing

In-N-Out Burger ROI & Value For Money

4.4/5

In-N-Out Burger has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.

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In-N-Out Burger Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Environmental Services industry think that they had the lowest ROI from In-N-Out Burger.

Quick Insights into In-N-Out Burger ROI

In-N-Out Burger's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Environmental Services industry.

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Ranked In-N-Out Burger ROI the Highest

Automotive and Transportation
5
51-55
4.8
Caucasian
4.6

Ranked In-N-Out Burger ROI the Lowest

Asian or Pacific Islander
4.1
Less than 1 Year
4
Environmental Services
3

In-N-Out Burger ROI Score by Gender

Male customers rated In-N-Out Burger's ROI score 0.1 stars higher than Female customers.

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Male

4.5/5

Female

4.4/5

In-N-Out Burger ROI Score by Ethnicity

In-N-Out Burger's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.6
Caucasian4.6
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Native American
4.2
Native American4.2
Other
4.2
Other4.2

In-N-Out Burger ROI Score by Age

In-N-Out Burger's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
4.5
26-304.5
31-35
4.3
31-354.3
36-40
4.2
36-404.2
41-45
4.4
41-454.4
46-50
4.5
46-504.5
51-55
4.8
51-554.8
56-60
4.7
56-604.7
61-65
4.2
61-654.2
66+
4.6
66+4.6

In-N-Out Burger ROI Score by Usage

In-N-Out Burger's ROI score was rated the highest by customers who have used In-N-Out Burger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
4
1 to 2 Years
4.1
2 to 5 Years
4.5
5 to 10 Years
4.4
Over 10 Years
4.5

In-N-Out Burger ROI Score by Industry

In-N-Out Burger's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Environmental Services industry customers.

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Tech
4.2
Accounting
4.2
Aerospace and Aviation
4.5
Fashion and Beauty
5
Architecture and Planning
4.6
Arts and Entertainment
4.4
Automotive and Transportation
5
Banking and Financial Services
5
Biotech and Pharmaceuticals
4.6
Business and Consumer Services
4.6
Computer Hardware
4.8
Construction
4.5
Consulting
4.9
Consumer Services
3.7
Education
4.5
Environmental Services
3
Government and Public Policy
4.2
Healthcare, Hospitals and Medicine
4.6
Hospitality
4.6
Insurance
4.8
Legal
4.8
Logistics and Supply Chain
4.6
Marketing, Advertising and Research
4.7
Military and Defense
4.3
Non-Profit
5
Energy and Manufacturing
4.2
Professional Services
5
Public Relations and Communications
5
Public Safety
4.5
Real Estate
4.3
Restaurants
4.7
Retail
4.9
Telecommunications
5
Transportation
4.8
Wholesale
5

In-N-Out Burger Pricing vs. Competitors

Compared to its competitors, In-N-Out Burger's ROI score is rated right above Chick-fil-A.

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In-N-Out Burger's Logo
VS
Chick-fil-A's Logo
Shake Shack's Logo
McDonald's' Logo
Jack in the Box's Logo
Burger King's Logo
Papa John's International's Logo
Smashburger's Logo

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ROI for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, In-N-Out Burger's ROI score is rated right above Southwest Airlines.

Unlock In-N-Out Burger ROI vs. Companies in Travel and Hospitality Data

In-N-Out Burger's Logo
VS
Southwest Airlines' Logo
Delta Air Lines' Logo
Ritz-Carlton's Logo
Starbucks' Logo
Airbnb's Logo
Chipotle's Logo
Dunkin' Logo

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In-N-Out Burger Customer Satisfaction (CSAT)

In-N-Out Burger Customer Satisfaction (CSAT) Score

87 / 100

In-N-Out Burger has an overall Customer Satisfaction score of 87 rated by its users and customers.

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Very Satisfied70%
Satisfied17%
Neither Satisfied nor Dissatisfied4%
Dissatisfied3%
Very Dissatisfied6%
Very Satisfied
70%
Satisfied
17%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
3%
Very Dissatisfied
6%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into In-N-Out Burger Customer Satisfaction

In-N-Out Burger's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Environmental Services industry.

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Ranked In-N-Out Burger Customer Satisfaction the Highest

31-35
100%
Architecture and Planning
100%
2 to 5 Years
93%

Ranked In-N-Out Burger Customer Satisfaction the Lowest

Other
78%
36-40
74%
Environmental Services
0%

In-N-Out Burger Customer Satisfaction Score by Gender

Male customers rated In-N-Out Burger's Customer Satisfaction score 1 points higher than Female customers.

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89 / 100
Male
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
2%
Very Dissatisfied
6%
88 / 100
Female
Very Satisfied
75%
Satisfied
13%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
6%

In-N-Out Burger Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

In-N-Out Burger's Customer Satisfaction (CSAT) score was rated 92% according to Caucasian users and customers.

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92 / 100
Very Satisfied83%
Satisfied9%
Neither Satisfied nor Dissatisfied1%
Dissatisfied3%
Very Dissatisfied4%
Very Satisfied
83%
Satisfied
9%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
3%
Very Dissatisfied
4%

CSAT according to Hispanic or Latino

In-N-Out Burger's Customer Satisfaction (CSAT) score was rated 85% according to Hispanic or Latino users and customers.

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85 / 100
Very Satisfied70%
Satisfied15%
Neither Satisfied nor Dissatisfied4%
Dissatisfied3%
Very Dissatisfied8%
Very Satisfied
70%
Satisfied
15%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
3%
Very Dissatisfied
8%

CSAT according to African American/Black

In-N-Out Burger's Customer Satisfaction (CSAT) score was rated 92% according to African American/Black users and customers.

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92 / 100
Very Satisfied69%
Satisfied23%
Neither Satisfied nor Dissatisfied4%
Dissatisfied0%
Very Dissatisfied4%
Very Satisfied
69%
Satisfied
23%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
4%

CSAT according to Asian or Pacific Islander

In-N-Out Burger's Customer Satisfaction (CSAT) score was rated 93% according to Asian or Pacific Islander users and customers.

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93 / 100
Very Satisfied67%
Satisfied26%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied7%
Very Satisfied
67%
Satisfied
26%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%

CSAT according to Native American

In-N-Out Burger's Customer Satisfaction (CSAT) score was rated 78% according to Native American users and customers.

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78 / 100
Very Satisfied67%
Satisfied11%
Neither Satisfied nor Dissatisfied11%
Dissatisfied11%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
0%

CSAT according to Other

In-N-Out Burger's Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.

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78 / 100
Very Satisfied73%
Satisfied5%
Neither Satisfied nor Dissatisfied3%
Dissatisfied3%
Very Dissatisfied16%
Very Satisfied
73%
Satisfied
5%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
16%

In-N-Out Burger Customer Satisfaction Score by Age

In-N-Out Burger's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25 CSAT Score
95%
Very Satisfied
69%
Satisfied
26%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
2%
18-2595%
26-30 CSAT Score
95%
Very Satisfied
79%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
0%
26-3095%
31-35 CSAT Score
100%
Very Satisfied
81%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
36-40 CSAT Score
74%
Very Satisfied
61%
Satisfied
13%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
9%
Very Dissatisfied
9%
36-4074%
41-45 CSAT Score
85%
Very Satisfied
85%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
5%
41-4585%
46-50 CSAT Score
83%
Very Satisfied
78%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
46-5083%
51-55 CSAT Score
90%
Very Satisfied
81%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
51-5590%
56-60 CSAT Score
92%
Very Satisfied
92%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
56-6092%
61-65 CSAT Score
79%
Very Satisfied
76%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
15%
61-6579%
66+ CSAT Score
85%
Very Satisfied
81%
Satisfied
4%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
6%
66+85%

In-N-Out Burger Customer Satisfaction Score by Usage

In-N-Out Burger's Customer Satisfaction score was rated the highest by customers who have used In-N-Out Burger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
85
1 to 2 Years
86
2 to 5 Years
93
5 to 10 Years
93
Over 10 Years
88

In-N-Out Burger Customer Satisfaction Score by Industry

In-N-Out Burger's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Environmental Services industry customers.

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Tech
77
Accounting
85
Aerospace and Aviation
90
Architecture and Planning
100
Arts and Entertainment
95
Automotive and Transportation
100
Banking and Financial Services
80
Biotech and Pharmaceuticals
100
Business and Consumer Services
79
Computer Hardware
100
Construction
100
Consulting
100
Consumer Services
78
Education
86
Environmental Services
0
Government and Public Policy
100
Healthcare, Hospitals and Medicine
94
Hospitality
100
Insurance
100
Legal
100
Logistics and Supply Chain
100
Marketing, Advertising and Research
100
Military and Defense
86
Non-Profit
100
Energy and Manufacturing
100
Real Estate
72
Restaurants
100
Retail
100
Transportation
80
Wholesale
100

In-N-Out Burger Customer Satisfaction vs. Competitors

Compared to its competitors, In-N-Out Burger's Customer Satisfaction score is rated right above Chick-fil-A.

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In-N-Out Burger's Logo
VS
Chick-fil-A's Logo
Shake Shack's Logo
McDonald's' Logo
Jack in the Box's Logo
Papa John's International's Logo
Burger King's Logo
Smashburger's Logo

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Customer Satisfaction for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, In-N-Out Burger's Customer Satisfaction score is rated right above Starbucks.

COMPANYCustomer Satisfaction (CSAT) Score
In-N-Out Burger87%
Starbucks84%
Southwest Airlines81%
Delta Air Lines79%
Ritz-Carlton79%
Airbnb72%
Dunkin'65%
Chipotle62%

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In-N-Out Burger's Logo
VS
Starbucks' Logo
Southwest Airlines' Logo
Delta Air Lines' Logo
Ritz-Carlton's Logo
Airbnb's Logo
Dunkin' Logo
Chipotle's Logo

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In-N-Out Burger Customer Service

4.5/5

In-N-Out Burger has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.

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About In-N-Out Burger's Customer Service

Address

Irvine, CA 92612


Website

http://www.in-n-out.com


Phone Number

800 786 1000

Quick Insights into In-N-Out Burger Customer Service

In-N-Out Burger's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Environmental Services industry.

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Ranked In-N-Out Burger Customer Service the Highest

Automotive and Transportation
5
46-50
4.7
Caucasian
4.7

Ranked In-N-Out Burger Customer Service the Lowest

Native American
4.2
Less than 1 Year
4.1
Environmental Services
3

In-N-Out Burger Customer Service Score by Gender

Male customers rated In-N-Out Burger's Customer Service score 0.1 stars higher than Female customers.

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Male

4.6/5

Female

4.5/5

In-N-Out Burger Customer Service Score by Ethnicity

In-N-Out Burger's Customer Service score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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0
20
40
60
80
100
Caucasian
4.7
Caucasian4.7
Hispanic or Latino
4.4
Hispanic or Latino4.4
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Native American
4.2
Native American4.2
Other
4.3
Other4.3

In-N-Out Burger Customer Service Score by Age

In-N-Out Burger's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
4.6
18-254.6
26-30
4.6
26-304.6
31-35
4.6
31-354.6
36-40
4.4
36-404.4
41-45
4.5
41-454.5
46-50
4.7
46-504.7
51-55
4.5
51-554.5
56-60
4.7
56-604.7
61-65
4.2
61-654.2
66+
4.7
66+4.7

In-N-Out Burger Customer Service Score by Usage

In-N-Out Burger's Customer Service score was rated the highest by customers who have used In-N-Out Burger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
4.1
1 to 2 Years
4.4
2 to 5 Years
4.6
5 to 10 Years
4.6
Over 10 Years
4.6

In-N-Out Burger Customer Service Score by Industry

In-N-Out Burger's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Environmental Services industry customers.

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Tech
4.1
Accounting
4.4
Aerospace and Aviation
4.4
Fashion and Beauty
5
Architecture and Planning
4.9
Arts and Entertainment
4.5
Automotive and Transportation
5
Banking and Financial Services
5
Biotech and Pharmaceuticals
5
Business and Consumer Services
4.7
Computer Hardware
4.8
Construction
4.8
Consulting
5
Consumer Services
3.8
Education
4.5
Environmental Services
3
Government and Public Policy
4.4
Healthcare, Hospitals and Medicine
4.7
Hospitality
4.8
Insurance
4.8
Legal
5
Logistics and Supply Chain
4.6
Marketing, Advertising and Research
4.8
Military and Defense
4.4
Non-Profit
5
Energy and Manufacturing
5
Professional Services
5
Public Relations and Communications
5
Public Safety
4.5
Real Estate
4.8
Restaurants
4.9
Retail
5
Telecommunications
5
Transportation
4.8
Wholesale
5

In-N-Out Burger Customer Service vs. Competitors

Compared to its competitors, In-N-Out Burger's Customer Service score is rated right above Chick-fil-A.

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In-N-Out Burger's Logo
VS
Chick-fil-A's Logo
Shake Shack's Logo
McDonald's' Logo
Jack in the Box's Logo
Papa John's International's Logo
Burger King's Logo
Smashburger's Logo

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Customer Service for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, In-N-Out Burger's Customer Service score is rated right above Southwest Airlines.

COMPANYCustomer Service Score
In-N-Out Burger4.5/5
Southwest Airlines4.1/5
Starbucks4.1/5
Delta Air Lines4/5
Ritz-Carlton4/5
Chipotle3.6/5
Airbnb3.5/5
Dunkin'3.4/5

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In-N-Out Burger's Logo
VS
Southwest Airlines' Logo
Starbucks' Logo
Delta Air Lines' Logo
Ritz-Carlton's Logo
Chipotle's Logo
Airbnb's Logo
Dunkin' Logo

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In-N-Out Burger as an Employer

4.6/5

In-N-Out Burger has a 4.6/5 stars for its overall company culture rated by their employees

  In-N-Out Burger CEO
top
5%
CEO of In-N-Out Burger

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

In-N-Out Burger scored a 63 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of In-N-Out Burger would recommend the brand to a friend. ENPS measures how likely In-N-Out Burger employees would recommend working at In-N-Out Burger to a friend.

Net Promoter Score

63
NPS Score
76%Promoters
11%Passive
13%Detractors

Employee Net Promoter Score

35
eNPS Score
59%Promoters
17%Passive
24%Detractors

Global Ranking Snapshot

In-N-Out Burger is ranked #15 in the Global Top 100 Brands. It ranks just behind ROBLOX and just ahead of Vans.

RANKCOMPANYCEOINDUSTRY
13
The Walt Disney Company  The Walt Disney Company CEO
Bob Chapek
Media and Entertainment
14
ROBLOX  ROBLOX CEO
David Baszucki
Media and Entertainment
15
In-N-Out Burger  In-N-Out Burger CEO
Lynsi Snyder
Travel and Hospitality
16
Vans  Vans CEO
Doug Palladini
Fashion and Beauty
17
Nintendo  Nintendo CEO
Shuntaro Furukawa
Media and Entertainment
18
Headspace  Headspace CEO
Russell Glass
Health and Wellness
19
REI  REI CEO
Eric Artz
Retail

Travel and Hospitality Ranking Snapshot

In-N-Out Burger is ranked #1 in the Travel and Hospitality Industry. It ranks just ahead of Delta Air Lines.

RANKCOMPANYLocation
1
In-N-Out Burger
Irvine, CA
2
Delta Air Lines
Atlanta, GA
3
Southwest Airlines
Dallas, TX
4
Starbucks
Seattle, WA
5
Dunkin'
Canton, MA
6
Chipotle
Newport Beach, CA
7
Ritz-Carlton
Chase, MD