37
NPS
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Ranked
#26
Travel and Hospitality Brands
Brand Page
Four Seasons Hotels and Resorts
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Four Seasons Hotels and Resorts is ranked #26 in Travel and Hospitality Brands
Four Seasons Hotels and Resorts is ranked #26 in Travel and Hospitality Brands
About Four Seasons Hotels and Resorts' Brand
Four Seasons culture - people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts’s brand is ranked #256 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Four Seasons Hotels and Resorts. When compared to other organizations within the Travel and Hospitality industry, Four Seasons Hotels and Resorts is ranked #26. Among its major competitors, Four Seasons Hotels and Resorts is ranked in 3rd place for NPS while Mandarin Oriental Hotel Group is 1st, and Ritz-Carlton is 2nd.
Brand at a Glance
74%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Four Seasons Hotels and Resorts Ranking
- #26 in Travel and Hospitality
- #2 / 4 of its competitors
Four Seasons Hotels and Resorts NPS
Four Seasons Hotels and Resorts's Net Promoter Score (NPS) is a 37 with 61% Promoters, 15% Passives, and 24% Detractors. Net Promoter Score tracks whether Four Seasons Hotels and Resorts's customers would recommend using the product based on a scale of -100 to 100.
Four Seasons Hotels and Resorts Overall NPS
| 61% | Promoters |
|---|---|
| 15% | Passives |
| 24% | Detractors |
Four Seasons Hotels and Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 37 | Jan 2025 | 37 |
Feb 2025 37 | Feb 2025 | 37 |
Mar 2025 37 | Mar 2025 | 37 |
Apr 2025 37 | Apr 2025 | 37 |
May 2025 37 | May 2025 | 37 |
Jun 2025 37 | Jun 2025 | 37 |
Jul 2025 37 | Jul 2025 | 37 |
Aug 2025 37 | Aug 2025 | 37 |
Oct 2025 37 | Oct 2025 | 37 |
Nov 2025 37 | Nov 2025 | 37 |
Dec 2025 37 | Dec 2025 | 37 |
Jan 2026 37 | Jan 2026 | 37 |
How Other Brands Compare
Four Seasons Hotels and Resorts is ranked second for NPS among its competitors. Ritz-Carlton and Hyatt come in first and third, with Marriott coming in at #4.
Four Seasons Hotels and Resorts |  Ritz-Carlton |  Marriott |  Hyatt | |
| Global Ranking | #256 | #49 | #79 | #170 |
| NPS | 37 | 38 | 15 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $44.20B | $44.20B | $3.28B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Four Seasons Hotels and Resorts NPS by Gender
Female customers rated Four Seasons Hotels and Resorts's NPS 2 points higher than Male customers.
Male
43
Four Seasons Hotels and Resorts's NPS was rated 43 by Male customers on Comparably.
66%
Promoters
11%
Passives
23%
Detractors
Female
45
Four Seasons Hotels and Resorts's NPS was rated 45 by Female customers on Comparably.
63%
Promoters
19%
Passives
18%
Detractors
Four Seasons Hotels and Resorts NPS by Ethnicity
Four Seasons Hotels and Resorts's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 41 | Caucasian | 41 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 65 | Asian or Pacific Islander | 65 |
Other 44 | Other | 44 |
Four Seasons Hotels and Resorts NPS by Age
Four Seasons Hotels and Resorts's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Four Seasons Hotels and Resorts NPS by Usage
Four Seasons Hotels and Resorts's NPS was rated the highest by customers who have used Four Seasons Hotels and Resorts's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 19 | Less than 1 Year | 19 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 86 | 2 to 5 Years | 86 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 44 | Over 10 Years | 44 |
Four Seasons Hotels and Resorts NPS vs. Competitors
Compared to its competitors, Four Seasons Hotels and Resorts's NPS is rated right above Hyatt, and is preceded by Ritz-Carlton.
| COMPANY | NPS Score | |
|---|---|---|
 | Mandarin Oriental Hotel Group | 75 |
| Ritz-Carlton | 38 |
| Four Seasons Hotels and Resorts | 37 |
| Hyatt | 32 |
| Marriott | 15 |
Four Seasons Hotels and Resorts NPS vs Companies in Travel and Hospitality
In the Travel and Hospitality industry, Four Seasons Hotels and Resorts's NPS is rated right above Starbucks, and is preceded by Ritz-Carlton.
| COMPANY | NPS Score | |
|---|---|---|
 | In-N-Out Burger | 63 |
 | Southwest Airlines | 47 |
 | Delta Air Lines | 43 |
| Ritz-Carlton | 38 |
| Four Seasons Hotels and Resorts | 37 |
 | Starbucks | 30 |
 | Airbnb | 24 |
 | Chipotle | 16 |
 | Dunkin' | 12 |
Four Seasons Hotels and Resorts Customer Reviews
Out of the 27 Four Seasons Hotels and Resorts customer reviews 25 were positive and 2 were constructive. Four Seasons Hotels and Resorts customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Four Seasons Hotels and Resorts Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Four Seasons Hotels and Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Four Seasons Hotels and Resorts Customer Loyalty Score by Gender
Male customers rated Four Seasons Hotels and Resorts's Customer Loyalty score 9% higher than Female customers.
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Male
81%
Yes
Female
72%
Yes
Four Seasons Hotels and Resorts Customer Loyalty Score by Ethnicity
Four Seasons Hotels and Resorts's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Four Seasons Hotels and Resorts.
80
out of 100
Caucasian
73
out of 100
Hispanic or Latino
46
out of 100
African American/Black
73
out of 100
Asian or Pacific Islander
84
out of 100
Other
Four Seasons Hotels and Resorts Customer Loyalty Score by Age
Four Seasons Hotels and Resorts's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 83% | 18-25 | 83% |
26-30 67% | 26-30 | 67% |
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
41-45 87% | 41-45 | 87% |
46-50 33% | 46-50 | 33% |
51-55 75% | 51-55 | 75% |
56-60 40% | 56-60 | 40% |
61-65 100% | 61-65 | 100% |
Four Seasons Hotels and Resorts Customer Loyalty Score by Usage
Four Seasons Hotels and Resorts's Customer Loyalty score was rated the highest by customers who have used Four Seasons Hotels and Resorts's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Four Seasons Hotels and Resorts Customer Loyalty Score by Industry
Four Seasons Hotels and Resorts's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Four Seasons Hotels and Resorts Customer Loyalty vs. Competitors
Compared to its competitors, Four Seasons Hotels and Resorts's Customer Loyalty score is rated right above Mandarin Oriental Hotel Group, and is preceded by Hyatt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marriott | 81% |
| Ritz-Carlton | 80% |
| Hyatt | 79% |
| Four Seasons Hotels and Resorts | 74% |
| Mandarin Oriental Hotel Group | 53% |
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Customer Loyalty for Other Travel and Hospitality Brands
In the Travel and Hospitality industry, Four Seasons Hotels and Resorts's Customer Loyalty score is rated right below Airbnb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| In-N-Out Burger | 88% |
| Southwest Airlines | 85% |
| Delta Air Lines | 83% |
| Dunkin' | 80% |
| Ritz-Carlton | 80% |
| Starbucks | 78% |
| Chipotle | 76% |
| Airbnb | 76% |
| Four Seasons Hotels and Resorts | 74% |
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Four Seasons Hotels and Resorts Product Quality
4.3/5
Four Seasons Hotels and Resorts has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Four Seasons Hotels and Resorts Product Information
Four Seasons Hotels and Resorts’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Four Seasons Hotels and Resorts's product the highest. Reviewers from the Accounting industry rated Four Seasons Hotels and Resorts the lowest at 4.2.
- Website
- http://www.fourseasons.com
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into Four Seasons Hotels and Resorts Product Quality
Four Seasons Hotels and Resorts's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers ages 51-55.
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Ranked Four Seasons Hotels and Resorts Product Quality the Highest
Ranked Four Seasons Hotels and Resorts Product Quality the Lowest
Four Seasons Hotels and Resorts Product Quality Score by Gender
Four Seasons Hotels and Resorts's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.
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Male
4.3/5
Female
4.3/5
Four Seasons Hotels and Resorts Product Quality Score by Ethnicity
Four Seasons Hotels and Resorts's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.3 | Other | 4.3 |
Four Seasons Hotels and Resorts Product Quality Score by Age
Four Seasons Hotels and Resorts's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.9 | 31-35 | 4.9 |
36-40 4.7 | 36-40 | 4.7 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.7 | 46-50 | 4.7 |
51-55 3.2 | 51-55 | 3.2 |
56-60 3.8 | 56-60 | 3.8 |
61-65 5 | 61-65 | 5 |
Four Seasons Hotels and Resorts Product Quality Score by Usage
Four Seasons Hotels and Resorts's Product Quality score was rated the highest by customers who have used Four Seasons Hotels and Resorts's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Four Seasons Hotels and Resorts Product Quality Score by Industry
Four Seasons Hotels and Resorts's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Restaurants industry customers.
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Four Seasons Hotels and Resorts Product Quality vs. Competitors
Compared to its competitors, Four Seasons Hotels and Resorts's Product Quality score is rated right above Hyatt.
| COMPANY | Product Quality Score | |
|---|---|---|
| Four Seasons Hotels and Resorts | 4.3/5 |
| Hyatt | 4.1/5 |
| Ritz-Carlton | 4/5 |
| Mandarin Oriental Hotel Group | 3.7/5 |
| Marriott | 3.5/5 |
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Product Quality for Other Travel and Hospitality Brands
In the Travel and Hospitality industry, Four Seasons Hotels and Resorts's Product Quality score is rated right above Southwest Airlines, and is preceded by In-N-Out Burger.
| COMPANY | Product Quality Score | |
|---|---|---|
| In-N-Out Burger | 4.5/5 |
| Four Seasons Hotels and Resorts | 4.3/5 |
| Southwest Airlines | 4.1/5 |
| Starbucks | 4.1/5 |
| Delta Air Lines | 4.1/5 |
| Ritz-Carlton | 4/5 |
| Chipotle | 3.8/5 |
| Airbnb | 3.7/5 |
| Dunkin' | 3.6/5 |
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Four Seasons Hotels and Resorts Pricing
Four Seasons Hotels and Resorts ROI & Value For Money
3.9/5
Four Seasons Hotels and Resorts has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Four Seasons Hotels and Resorts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Restaurants industry think that they had the lowest ROI from Four Seasons Hotels and Resorts.
Quick Insights into Four Seasons Hotels and Resorts ROI
Four Seasons Hotels and Resorts's ROI score was rated highest by customers ages 61-65, and rated lowest by customers from the Restaurants industry.
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Ranked Four Seasons Hotels and Resorts ROI the Highest
Ranked Four Seasons Hotels and Resorts ROI the Lowest
Four Seasons Hotels and Resorts ROI Score by Gender
Four Seasons Hotels and Resorts's ROI score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
Four Seasons Hotels and Resorts ROI Score by Ethnicity
Four Seasons Hotels and Resorts's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.4 | Other | 3.4 |
Four Seasons Hotels and Resorts ROI Score by Age
Four Seasons Hotels and Resorts's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.6 | 46-50 | 4.6 |
51-55 2.8 | 51-55 | 2.8 |
56-60 3.1 | 56-60 | 3.1 |
61-65 4.8 | 61-65 | 4.8 |
Four Seasons Hotels and Resorts ROI Score by Usage
Four Seasons Hotels and Resorts's ROI score was rated the highest by customers who have used Four Seasons Hotels and Resorts's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Four Seasons Hotels and Resorts ROI Score by Industry
Four Seasons Hotels and Resorts's ROI score was rated the highest by Real Estate industry customers, and the lowest by Restaurants industry customers.
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Four Seasons Hotels and Resorts Pricing vs. Competitors
Compared to its competitors, Four Seasons Hotels and Resorts's ROI score is rated right above Hyatt.
| COMPANY | Pricing Score | |
|---|---|---|
| Four Seasons Hotels and Resorts | 3.9/5 |
| Hyatt | 3.9/5 |
| Mandarin Oriental Hotel Group | 3.8/5 |
| Ritz-Carlton | 3.8/5 |
| Marriott | 3.4/5 |
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ROI for Other Travel and Hospitality Brands
In the Travel and Hospitality industry, Four Seasons Hotels and Resorts's ROI score is rated right above Delta Air Lines, and is preceded by Southwest Airlines.
| COMPANY | Pricing Score | |
|---|---|---|
| In-N-Out Burger | 4.4/5 |
| Southwest Airlines | 4/5 |
| Four Seasons Hotels and Resorts | 3.9/5 |
| Delta Air Lines | 3.9/5 |
| Ritz-Carlton | 3.8/5 |
| Starbucks | 3.6/5 |
| Airbnb | 3.5/5 |
| Chipotle | 3.5/5 |
| Dunkin' | 3.4/5 |
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Four Seasons Hotels and Resorts Customer Satisfaction (CSAT)
Four Seasons Hotels and Resorts Customer Satisfaction (CSAT) Score
85 / 100
Four Seasons Hotels and Resorts has an overall Customer Satisfaction score of 85 rated by its users and customers.
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Very Satisfied
60%
Satisfied
25%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Four Seasons Hotels and Resorts Customer Satisfaction
Four Seasons Hotels and Resorts's Customer Satisfaction score was rated highest by customers who have used Four Seasons Hotels and Resorts's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
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Ranked Four Seasons Hotels and Resorts Customer Satisfaction the Highest
Ranked Four Seasons Hotels and Resorts Customer Satisfaction the Lowest
Four Seasons Hotels and Resorts Customer Satisfaction Score by Gender
Four Seasons Hotels and Resorts's Customer Satisfaction score was rated 86 by both Female and Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 5% | |
Very Dissatisfied | 3% |
86 / 100
FemaleVery Satisfied | 62% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 2% | |
Very Dissatisfied | 2% |
Four Seasons Hotels and Resorts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Four Seasons Hotels and Resorts' Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
63%
Satisfied
20%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
7%
CSAT according to Hispanic or Latino
Four Seasons Hotels and Resorts' Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Four Seasons Hotels and Resorts' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Four Seasons Hotels and Resorts' Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.
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89 / 100
Very Satisfied
72%
Satisfied
17%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Four Seasons Hotels and Resorts' Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
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86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
Four Seasons Hotels and Resorts Customer Satisfaction Score by Age
Four Seasons Hotels and Resorts's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 77% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 87% | |||||||||||||||
| 41-45 | 83% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 63% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 100% |
Four Seasons Hotels and Resorts Customer Satisfaction Score by Usage
Four Seasons Hotels and Resorts's Customer Satisfaction score was rated the highest by customers who have used Four Seasons Hotels and Resorts's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Four Seasons Hotels and Resorts Customer Satisfaction Score by Industry
Four Seasons Hotels and Resorts's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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}Four Seasons Hotels and Resorts Customer Satisfaction vs. Competitors
Compared to its competitors, Four Seasons Hotels and Resorts's Customer Satisfaction score is rated right above Hyatt.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Four Seasons Hotels and Resorts | 85% |
| Hyatt | 81% |
| Ritz-Carlton | 78% |
| Mandarin Oriental Hotel Group | 66% |
| Marriott | 64% |
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Customer Satisfaction for Other Travel and Hospitality Brands
In the Travel and Hospitality industry, Four Seasons Hotels and Resorts's Customer Satisfaction score is rated right above Starbucks, and is preceded by In-N-Out Burger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| In-N-Out Burger | 87% |
| Four Seasons Hotels and Resorts | 85% |
| Starbucks | 84% |
| Southwest Airlines | 81% |
| Delta Air Lines | 79% |
| Ritz-Carlton | 78% |
| Airbnb | 72% |
| Dunkin' | 65% |
| Chipotle | 62% |
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Four Seasons Hotels and Resorts Customer Service
4.2/5
Four Seasons Hotels and Resorts has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Four Seasons Hotels and Resorts's Customer Service
Address
M3C 2K8
Website
http://www.fourseasons.com
Phone Number
1(800) 819-5053
Quick Insights into Four Seasons Hotels and Resorts Customer Service
Four Seasons Hotels and Resorts's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers from the Restaurants industry.
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Ranked Four Seasons Hotels and Resorts Customer Service the Highest
Ranked Four Seasons Hotels and Resorts Customer Service the Lowest
Four Seasons Hotels and Resorts Customer Service Score by Gender
Female customers rated Four Seasons Hotels and Resorts's Customer Service score 0.4 stars higher than Male customers.
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Male
4/5
Female
4.4/5
Four Seasons Hotels and Resorts Customer Service Score by Ethnicity
Four Seasons Hotels and Resorts's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.9 | Other | 3.9 |
Four Seasons Hotels and Resorts Customer Service Score by Age
Four Seasons Hotels and Resorts's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
20
40
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80
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4.7 | 46-50 | 4.7 |
51-55 3.2 | 51-55 | 3.2 |
56-60 4 | 56-60 | 4 |
61-65 5 | 61-65 | 5 |
Four Seasons Hotels and Resorts Customer Service Score by Usage
Four Seasons Hotels and Resorts's Customer Service score was rated the highest by customers who have used Four Seasons Hotels and Resorts's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Four Seasons Hotels and Resorts Customer Service Score by Industry
Four Seasons Hotels and Resorts's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Restaurants industry customers.
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Four Seasons Hotels and Resorts Customer Service vs. Competitors
Compared to its competitors, Four Seasons Hotels and Resorts's Customer Service score is rated right above Ritz-Carlton.
| COMPANY | Customer Service Score | |
|---|---|---|
| Four Seasons Hotels and Resorts | 4.2/5 |
| Ritz-Carlton | 4/5 |
| Hyatt | 4/5 |
| Mandarin Oriental Hotel Group | 3.8/5 |
| Marriott | 3.4/5 |
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Customer Service for Other Travel and Hospitality Brands
In the Travel and Hospitality industry, Four Seasons Hotels and Resorts's Customer Service score is rated right above Southwest Airlines, and is preceded by In-N-Out Burger.
| COMPANY | Customer Service Score | |
|---|---|---|
| In-N-Out Burger | 4.5/5 |
| Four Seasons Hotels and Resorts | 4.2/5 |
| Southwest Airlines | 4.1/5 |
| Starbucks | 4.1/5 |
| Delta Air Lines | 4/5 |
| Ritz-Carlton | 4/5 |
| Chipotle | 3.6/5 |
| Airbnb | 3.5/5 |
| Dunkin' | 3.4/5 |
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Four Seasons Hotels and Resorts as an Employer
4.3/5
Four Seasons Hotels and Resorts has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of Four Seasons Hotels and Resorts
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Four Seasons Hotels and Resorts scored a 37 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Four Seasons Hotels and Resorts would recommend the brand to a friend. ENPS measures how likely Four Seasons Hotels and Resorts employees would recommend working at Four Seasons Hotels and Resorts to a friend.
Net Promoter Score
37
NPS Score
| 61% | Promoters |
|---|---|
| 15% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Global Ranking Snapshot
Four Seasons Hotels and Resorts is ranked #256 in the Global Top 100 Brands. It ranks just behind Royal Caribbean International and just ahead of H E B.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
254 |  | Macy's |  | Jeff Gennette | Retail |
255 |  | Royal Caribbean International |  | Michael Bayley | Travel and Hospitality |
256 | | Four Seasons Hotels and Resorts | | John Davison | Travel and Hospitality |
257 |  | H E B |  | Charles Butt | Retail |
258 |  | Red Hat |  | Matt Hicks | Tech |
259 |  | Dollar Tree |  | Michael C. Creedon Jr. | Retail |
260 |  | S.C. Johnson |  | H. Fisk Johnson | Consumer Goods |
Travel and Hospitality Ranking Snapshot
Four Seasons Hotels and Resorts is ranked #26 in the Travel and Hospitality Industry. It ranks just behind Royal Caribbean International and just ahead of Shake Shack.
| RANK | COMPANY | Location | |
|---|---|---|---|
24 |  | Alaska Air Group | |
25 | | Royal Caribbean International | Miami, FL |
26 | | Four Seasons Hotels and Resorts | |
27 |  | Shake Shack | New York City, NY |
28 |  | Tripadvisor | Needham, MA |
29 |  | KAYAK | Stamford, CT |
30 |  | Princess Cruises | Santa Clarita, CA |
