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Royal Caribbean International is

Ranked

#25

Travel and Hospitality Brands

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Royal Caribbean International

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Royal Caribbean International

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Royal Caribbean International is ranked #25 in Travel and Hospitality Brands

About Royal Caribbean International's Brand

Royal Caribbean International is a cruise line brand famous for its vessel, Oasis of the Seas. Royal Caribbean International’s brand is ranked #255 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Royal Caribbean International. When compared to other organizations within the Travel and Hospitality industry, Royal Caribbean International is ranked #25. Among its major competitors, Royal Caribbean International is ranked in 1st place for NPS while Norwegian Cruise Line is 2nd, and Carnival Corporation is 3rd.Their current market cap is $22.06B

Brand at a Glance

83%

Customer Loyalty

4.1/5

Product Quality

4/5

Pricing

4.1/5

Customer Service

Royal Caribbean International CMO

Jim Berra

Jim Berra serves as the Chief Marketing Officer of Royal Caribbean International. Jim started at Royal Caribbean International in July of 2015. Jim currently resides in the Miami/Fort Lauderdale Area.

Royal Caribbean International Ranking

^#255 in Global Best Brands
^#25 in Travel and Hospitality
^#1 / 4 of its competitors

Royal Caribbean International NPS

Royal Caribbean International's Net Promoter Score (NPS) is a 39 with 63% Promoters, 13% Passives, and 24% Detractors. Net Promoter Score tracks whether Royal Caribbean International's customers would recommend using the product based on a scale of -100 to 100.

Royal Caribbean International Overall NPS

NPS

63%	Promoters
13%	Passives
24%	Detractors

Royal Caribbean International Overall NPS

Royal Caribbean International NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 39	Dec 2024	39
Jan 2025 39	Jan 2025	39
Feb 2025 39	Feb 2025	39
Mar 2025 39	Mar 2025	39
Apr 2025 39	Apr 2025	39
May 2025 39	May 2025	39
Jul 2025 39	Jul 2025	39
Aug 2025 39	Aug 2025	39
Sep 2025 39	Sep 2025	39
Oct 2025 39	Oct 2025	39
Nov 2025 37	Nov 2025	37
Jan 2026 39	Jan 2026	39

How Other Brands Compare

Royal Caribbean International is ranked first for NPS among its competitors. Norwegian Cruise Line and Carnival Corporation come in second and third, with Princess Cruises coming in at #4. Among those competitors, it is the third most valued company behind Princess Cruises.

	Royal Caribbean International	Princess Cruises	Carnival Corporation	Norwegian Cruise Line
Global Ranking	#255	#435	#-	#-
NPS	39	-47	-15	4
Valuation Updated every 24 hours for public companies	$22.06B	$29.65B	$27.15B	$5.77B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Royal Caribbean International NPS by Gender

Female customers rated Royal Caribbean International's NPS 14 points higher than Male customers.

Male

Royal Caribbean International's NPS was rated 25 by Male customers on Comparably.

57%

Promoters

11%

Passives

32%

Detractors

Female

Royal Caribbean International's NPS was rated 39 by Female customers on Comparably.

63%

Promoters

13%

Passives

24%

Detractors

Royal Caribbean International NPS by Ethnicity

Royal Caribbean International's NPS was rated the highest by Native American customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 47	Caucasian	47
Hispanic or Latino 30	Hispanic or Latino	30
African American/Black 33	African American/Black	33
Asian or Pacific Islander 10	Asian or Pacific Islander	10
Native American 100	Native American	100
Other -6	Other	-6

Royal Caribbean International NPS by Age

Royal Caribbean International's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

69%

10%

21%

26-30

42%

29%

31-35

36%

19%

45%

36-40

50%

25%

41-45

83%

17%

46-50

64%

36%

51-55

77%

15%

56-60

83%

17%

61-65

75%

25%

66+

22%

78%

Royal Caribbean International NPS by Usage

Royal Caribbean International's NPS was rated the highest by customers who have used Royal Caribbean International's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 37	Less than 1 Year	37
1 to 2 Years 28	1 to 2 Years	28
2 to 5 Years 40	2 to 5 Years	40
5 to 10 Years 31	5 to 10 Years	31
Over 10 Years 34	Over 10 Years	34

Royal Caribbean International NPS vs. Competitors

Compared to its competitors, Royal Caribbean International's NPS is rated right above Norwegian Cruise Line.

COMPANY		NPS Score
	Royal Caribbean International	39
	Norwegian Cruise Line	4
	Carnival Corporation	-15
	Princess Cruises	-47

Royal Caribbean International NPS vs Companies in Travel and Hospitality

In the Travel and Hospitality industry, Royal Caribbean International's NPS is rated right above Ritz-Carlton, and is preceded by Delta Air Lines.

COMPANY		NPS Score
	In-N-Out Burger	63
	Southwest Airlines	47
	Delta Air Lines	43
	Royal Caribbean International	39
	Ritz-Carlton	38
	Starbucks	30
	Airbnb	24
	Chipotle	16
	Dunkin'	12

Royal Caribbean International Customer Reviews

Out of the 27 Royal Caribbean International customer reviews 23 were positive and 4 were constructive. Royal Caribbean International customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Royal Caribbean International Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Royal Caribbean International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83%

17%

Royal Caribbean International Customer Loyalty Score by Gender

Female customers rated Royal Caribbean International's Customer Loyalty score 1% higher than Male customers.

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Male

86%

Yes

Female

87%

Yes

Royal Caribbean International Customer Loyalty Score by Ethnicity

Royal Caribbean International's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Royal Caribbean International.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Royal Caribbean International Customer Loyalty Score by Age

Royal Caribbean International's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Royal Caribbean International.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 81%	18-25	81%
26-30 87%	26-30	87%
31-35 75%	31-35	75%
36-40 93%	36-40	93%
41-45 93%	41-45	93%
46-50 92%	46-50	92%
51-55 100%	51-55	100%
56-60 85%	56-60	85%
61-65 78%	61-65	78%
66+ 70%	66+	70%

Royal Caribbean International Customer Loyalty Score by Usage

Royal Caribbean International's Customer Loyalty score was rated the highest by customers who have used Royal Caribbean International's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	64%
1 to 2 Years	90%
2 to 5 Years	95%
5 to 10 Years	93%
Over 10 Years	97%

Royal Caribbean International Customer Loyalty Score by Industry

Royal Caribbean International's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech	67%
Accounting	33%
Aerospace and Aviation	100%
Architecture and Planning	70%
Arts and Entertainment	78%
Banking and Financial Services	100%
Business and Consumer Services	87%
Education	100%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	93%
Hospitality	78%
Travel and Hospitality	100%
Logistics and Supply Chain	100%

Royal Caribbean International Customer Loyalty vs. Competitors

Compared to its competitors, Royal Caribbean International's Customer Loyalty score is rated right above Norwegian Cruise Line, and is preceded by Carnival Corporation.

COMPANY		Customer Loyalty Score
	Carnival Corporation	86%
	Royal Caribbean International	83%
	Norwegian Cruise Line	78%
	Princess Cruises	77%

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Customer Loyalty for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Royal Caribbean International's Customer Loyalty score is rated right above Delta Air Lines, and is preceded by Southwest Airlines.

COMPANY		Customer Loyalty Score
	In-N-Out Burger	88%
	Southwest Airlines	85%
	Royal Caribbean International	83%
	Delta Air Lines	83%
	Dunkin'	80%
	Ritz-Carlton	80%
	Starbucks	78%
	Chipotle	76%
	Airbnb	76%

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Royal Caribbean International Product Quality

4.1/5

Royal Caribbean International has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Royal Caribbean International Product Information

Royal Caribbean International’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Royal Caribbean International's product the highest. Reviewers from the Business and Consumer Services industry rated Royal Caribbean International the lowest at 4.2.

Website: http://www.royalcaribbean.com/

Company Size: 10,000+ Employees

Industry

Travel

Quick Insights into Royal Caribbean International Product Quality

Royal Caribbean International's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 66+.

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Ranked Royal Caribbean International Product Quality the Highest

Banking and Financial Services	5
51-55	4.8
Native American	4.7

Ranked Royal Caribbean International Product Quality the Lowest

Other	3.1
Tech	3.1
66+	2.6

Royal Caribbean International Product Quality Score by Gender

Male customers rated Royal Caribbean International's Product Quality score 0.2 stars higher than Female customers.

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Male

4.1/5

Female

3.9/5

Royal Caribbean International Product Quality Score by Ethnicity

Royal Caribbean International's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Native American 4.7	Native American	4.7
Other 3.1	Other	3.1

Royal Caribbean International Product Quality Score by Age

Royal Caribbean International's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4	26-30	4
31-35 3.7	31-35	3.7
36-40 3.9	36-40	3.9
41-45 4.1	41-45	4.1
46-50 3.1	46-50	3.1
51-55 4.8	51-55	4.8
56-60 4.6	56-60	4.6
61-65 3.9	61-65	3.9
66+ 2.6	66+	2.6

Royal Caribbean International Product Quality Score by Usage

Royal Caribbean International's Product Quality score was rated the highest by customers who have used Royal Caribbean International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	4.3
2 to 5 Years	4.4
5 to 10 Years	3.9
Over 10 Years	3.9

Royal Caribbean International Product Quality Score by Industry

Royal Caribbean International's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.1
Accounting	4.4
Aerospace and Aviation	4.7
Architecture and Planning	3.6
Arts and Entertainment	3.7
Banking and Financial Services	5
Business and Consumer Services	4.2
Education	5
Government and Public Policy	3.4
Healthcare, Hospitals and Medicine	3.5
Hospitality	4.5
Travel and Hospitality	4.5
Logistics and Supply Chain	5

Royal Caribbean International Product Quality vs. Competitors

Compared to its competitors, Royal Caribbean International's Product Quality score is rated right above Norwegian Cruise Line.

COMPANY		Product Quality Score
	Royal Caribbean International	4.1/5
	Norwegian Cruise Line	3.4/5
	Carnival Corporation	3.1/5
	Princess Cruises	2.3/5

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Product Quality for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Royal Caribbean International's Product Quality score is rated right above Delta Air Lines, and is preceded by Starbucks.

COMPANY		Product Quality Score
	In-N-Out Burger	4.5/5
	Southwest Airlines	4.1/5
	Starbucks	4.1/5
	Royal Caribbean International	4.1/5
	Delta Air Lines	4.1/5
	Ritz-Carlton	4/5
	Chipotle	3.8/5
	Airbnb	3.7/5
	Dunkin'	3.6/5

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Royal Caribbean International Pricing

Royal Caribbean International ROI & Value For Money

4/5

Royal Caribbean International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Royal Caribbean International Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Logistics and Supply Chain industry. The users from the Tech industry think that they had the lowest ROI from Royal Caribbean International.

Quick Insights into Royal Caribbean International ROI

Royal Caribbean International's ROI score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers ages 66+.

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Ranked Royal Caribbean International ROI the Highest

Logistics and Supply Chain	4.8
Native American	4.6
51-55	4.5

Ranked Royal Caribbean International ROI the Lowest

Other	3.1
Tech	3
66+	2.4

Royal Caribbean International ROI Score by Gender

Male customers rated Royal Caribbean International's ROI score 0.1 stars higher than Female customers.

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Male

3.9/5

Female

3.8/5

Royal Caribbean International ROI Score by Ethnicity

Royal Caribbean International's ROI score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Native American 4.6	Native American	4.6
Other 3.1	Other	3.1

Royal Caribbean International ROI Score by Age

Royal Caribbean International's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4.4	26-30	4.4
31-35 4	31-35	4
36-40 3.7	36-40	3.7
41-45 3.8	41-45	3.8
46-50 2.9	46-50	2.9
51-55 4.5	51-55	4.5
56-60 4	56-60	4
61-65 3.9	61-65	3.9
66+ 2.4	66+	2.4

Royal Caribbean International ROI Score by Usage

Royal Caribbean International's ROI score was rated the highest by customers who have used Royal Caribbean International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	3.9
2 to 5 Years	4.2
5 to 10 Years	3.8
Over 10 Years	3.7

Royal Caribbean International ROI Score by Industry

Royal Caribbean International's ROI score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Tech industry customers.

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Tech	3
Accounting	4.5
Aerospace and Aviation	4.7
Architecture and Planning	4.1
Arts and Entertainment	3.9
Banking and Financial Services	4.6
Business and Consumer Services	3.7
Education	4.2
Government and Public Policy	3.2
Healthcare, Hospitals and Medicine	3.6
Hospitality	3.9
Travel and Hospitality	4.3
Logistics and Supply Chain	4.8

Royal Caribbean International Pricing vs. Competitors

Compared to its competitors, Royal Caribbean International's ROI score is rated right above Norwegian Cruise Line.

COMPANY		Pricing Score
	Royal Caribbean International	4/5
	Norwegian Cruise Line	3.3/5
	Carnival Corporation	3.2/5
	Princess Cruises	2.4/5

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ROI for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Royal Caribbean International's ROI score is rated right above Southwest Airlines, and is preceded by In-N-Out Burger.

COMPANY		Pricing Score
	In-N-Out Burger	4.4/5
	Royal Caribbean International	4/5
	Southwest Airlines	4/5
	Delta Air Lines	3.9/5
	Ritz-Carlton	3.8/5
	Starbucks	3.6/5
	Airbnb	3.5/5
	Chipotle	3.5/5
	Dunkin'	3.4/5

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Royal Caribbean International Customer Satisfaction (CSAT)

Royal Caribbean International Customer Satisfaction (CSAT) Score

79 / 100

Royal Caribbean International has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied	55%
Satisfied	24%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	2%
Very Dissatisfied	11%

Very Satisfied

55%

Satisfied

24%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Royal Caribbean International Customer Satisfaction

Royal Caribbean International's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 66+.

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Ranked Royal Caribbean International Customer Satisfaction the Highest

Banking and Financial Services	100%
Native American	100%
18-25	93%

Ranked Royal Caribbean International Customer Satisfaction the Lowest

Other	50%
Tech	40%
66+	23%

Royal Caribbean International Customer Satisfaction Score by Gender

Female customers rated Royal Caribbean International's Customer Satisfaction score 1 points higher than Male customers.

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76 / 100

Male

	Very Satisfied	57%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	1%
	Very Dissatisfied	15%

77 / 100

Female

	Very Satisfied	54%
	Satisfied	23%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	5%
	Very Dissatisfied	12%

Royal Caribbean International Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Royal Caribbean International's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

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78 / 100

Very Satisfied	58%
Satisfied	20%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	7%
Very Dissatisfied	11%

Very Satisfied

58%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

11%

CSAT according to Hispanic or Latino

Royal Caribbean International's Customer Satisfaction (CSAT) score was rated 84% according to Hispanic or Latino users and customers.

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84 / 100

Very Satisfied	67%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	16%

Very Satisfied

67%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

CSAT according to African American/Black

Royal Caribbean International's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100

Very Satisfied	33%
Satisfied	42%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	8%

Very Satisfied

33%

Satisfied

42%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Royal Caribbean International's Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.

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90 / 100

Very Satisfied	50%
Satisfied	40%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

40%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Royal Caribbean International's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.

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100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Royal Caribbean International's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100

Very Satisfied	43%
Satisfied	7%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	36%

Very Satisfied

43%

Satisfied

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

36%

Royal Caribbean International Customer Satisfaction Score by Age

Royal Caribbean International's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

93%

26-30

33%

31-35

70%

36-40

75%

41-45

92%

46-50

64%

51-55

92%

56-60

84%

61-65

75%

66+

23%

Royal Caribbean International Customer Satisfaction Score by Usage

Royal Caribbean International's Customer Satisfaction score was rated the highest by customers who have used Royal Caribbean International's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	80
1 to 2 Years	88
2 to 5 Years	74
5 to 10 Years	67
Over 10 Years	73

Royal Caribbean International Customer Satisfaction Score by Industry

Royal Caribbean International's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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{
	"title": "Royal Caribbean International Customer Satisfaction Score by Industry",
	"text": "Royal Caribbean International's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Royal Caribbean International's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
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			"scoreClassName": "",
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		},
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			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Royal Caribbean International's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "Royal Caribbean International's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Royal Caribbean International's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Royal Caribbean International's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Royal Caribbean International's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Royal Caribbean International's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Royal Caribbean International's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 59,
			"stars": 0,
			"csatScore": 59,
			"text": "Royal Caribbean International's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 59
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Royal Caribbean International's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Royal Caribbean International's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		}
	]
}

Tech	40
Accounting	75
Aerospace and Aviation	72
Architecture and Planning	83
Arts and Entertainment	75
Banking and Financial Services	100
Business and Consumer Services	86
Education	100
Government and Public Policy	100
Healthcare, Hospitals and Medicine	59
Hospitality	100
Travel and Hospitality	75

Royal Caribbean International Customer Satisfaction vs. Competitors

Compared to its competitors, Royal Caribbean International's Customer Satisfaction score is rated right above Carnival Corporation.

COMPANY		Customer Satisfaction (CSAT) Score
	Royal Caribbean International	79%
	Carnival Corporation	60%
	Norwegian Cruise Line	58%
	Princess Cruises	26%

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Customer Satisfaction for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Royal Caribbean International's Customer Satisfaction score is rated right above Delta Air Lines, and is preceded by Southwest Airlines.

COMPANY		Customer Satisfaction (CSAT) Score
	In-N-Out Burger	87%
	Starbucks	84%
	Southwest Airlines	81%
	Royal Caribbean International	79%
	Delta Air Lines	79%
	Ritz-Carlton	78%
	Airbnb	72%
	Dunkin'	65%
	Chipotle	62%

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Royal Caribbean International Customer Service

4.1/5

Royal Caribbean International has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Royal Caribbean International's Customer Service

Address

Miami, FL

Website

http://www.royalcaribbean.com/

Phone Number

305-539-6000

Quick Insights into Royal Caribbean International Customer Service

Royal Caribbean International's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers ages 66+.

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Ranked Royal Caribbean International Customer Service the Highest

Education	4.9
Native American	4.7
51-55	4.6

Ranked Royal Caribbean International Customer Service the Lowest

Other	3
Tech	2.9
66+	2.4

Royal Caribbean International Customer Service Score by Gender

Royal Caribbean International's Customer Service score was rated 4 by both Female and Male customers on Comparably.

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Male

4/5

Female

4/5

Royal Caribbean International Customer Service Score by Ethnicity

Royal Caribbean International's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 4.7	Native American	4.7
Other 3	Other	3

Royal Caribbean International Customer Service Score by Age

Royal Caribbean International's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 4.3	26-30	4.3
31-35 4.1	31-35	4.1
36-40 3.9	36-40	3.9
41-45 4.1	41-45	4.1
46-50 3	46-50	3
51-55 4.6	51-55	4.6
56-60 4.1	56-60	4.1
61-65 3.9	61-65	3.9
66+ 2.4	66+	2.4

Royal Caribbean International Customer Service Score by Usage

Royal Caribbean International's Customer Service score was rated the highest by customers who have used Royal Caribbean International's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.1
2 to 5 Years	4.4
5 to 10 Years	3.7
Over 10 Years	3.8

Royal Caribbean International Customer Service Score by Industry

Royal Caribbean International's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	2.9
Accounting	4.5
Aerospace and Aviation	4.6
Architecture and Planning	3.9
Arts and Entertainment	3.9
Banking and Financial Services	4.8
Business and Consumer Services	4
Education	4.9
Government and Public Policy	3.6
Healthcare, Hospitals and Medicine	3.6
Hospitality	4.9
Travel and Hospitality	4.4
Logistics and Supply Chain	4.8

Royal Caribbean International Customer Service vs. Competitors

Compared to its competitors, Royal Caribbean International's Customer Service score is rated right above Norwegian Cruise Line.

COMPANY		Customer Service Score
	Royal Caribbean International	4.1/5
	Norwegian Cruise Line	3.2/5
	Carnival Corporation	3/5
	Princess Cruises	2/5

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Customer Service for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Royal Caribbean International's Customer Service score is rated right above Southwest Airlines, and is preceded by In-N-Out Burger.

COMPANY		Customer Service Score
	In-N-Out Burger	4.5/5
	Royal Caribbean International	4.1/5
	Southwest Airlines	4.1/5
	Starbucks	4.1/5
	Delta Air Lines	4/5
	Ritz-Carlton	4/5
	Chipotle	3.6/5
	Airbnb	3.5/5
	Dunkin'	3.4/5

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Royal Caribbean International as an Employer

4.7/5

Royal Caribbean International has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of Royal Caribbean International

Michael Bayley

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Royal Caribbean International scored a 39 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Royal Caribbean International would recommend the brand to a friend. ENPS measures how likely Royal Caribbean International employees would recommend working at Royal Caribbean International to a friend.

Net Promoter Score

NPS Score

63%	Promoters
13%	Passive
24%	Detractors

Employee Net Promoter Score

eNPS Score

69%	Promoters
14%	Passive
17%	Detractors

Global Ranking Snapshot

Royal Caribbean International is ranked #255 in the Global Top 100 Brands. It ranks just behind Macy's and just ahead of Four Seasons Hotels and Resorts.

RANK			INDUSTRY
253	Indeed.com	Chris Hyams	Tech
254	Macy's	Jeff Gennette	Retail
255	Royal Caribbean International	Michael Bayley	Travel and Hospitality
256	Four Seasons Hotels and Resorts	John Davison	Travel and Hospitality
257	H E B	Charles Butt	Retail
258	Red Hat	Matt Hicks	Tech
259	Dollar Tree	Michael C. Creedon Jr.	Retail

Travel and Hospitality Ranking Snapshot

Royal Caribbean International is ranked #25 in the Travel and Hospitality Industry. It ranks just behind Alaska Air Group and just ahead of Four Seasons Hotels and Resorts.

RANK		Location
23	SpaceX	Hawthorne, CA
24	Alaska Air Group
25	Royal Caribbean International	Miami, FL
26	Four Seasons Hotels and Resorts
27	Shake Shack	New York City, NY
28	Tripadvisor	Needham, MA
29	KAYAK	Stamford, CT