4
NPS
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Norwegian Cruise Line
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About Norwegian Cruise Line's Brand
Norweigian Cruise Line is a travel company that takes customers to exotic destinations using cruise ships. Among its major competitors, Norwegian Cruise Line is ranked in 3rd place for NPS while Royal Caribbean International is 1st, and TUI Group is 2nd.Their current market cap is $5.77B
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Norwegian Cruise Line CMO
Meg Lee
Meg Lee serves as the Senior Vice President and Chief Marketing Officer of Norwegian Cruise Line. Meg started at Norwegian Cruise Line in Jan of 2016. Meg currently resides in the Miami/Fort Lauderdale Area.
Norwegian Cruise Line Ranking
- #3 / 4 of its competitors
Norwegian Cruise Line NPS
Norwegian Cruise Line's Net Promoter Score (NPS) is a 4 with 45% Promoters, 14% Passives, and 41% Detractors. Net Promoter Score tracks whether Norwegian Cruise Line's customers would recommend using the product based on a scale of -100 to 100.
Norwegian Cruise Line Overall NPS
| 45% | Promoters |
|---|---|
| 14% | Passives |
| 41% | Detractors |
Norwegian Cruise Line NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 4 | Jan 2025 | 4 |
Feb 2025 3 | Feb 2025 | 3 |
Jun 2025 4 | Jun 2025 | 4 |
Jul 2025 4 | Jul 2025 | 4 |
Sep 2025 4 | Sep 2025 | 4 |
Oct 2025 4 | Oct 2025 | 4 |
Nov 2025 3 | Nov 2025 | 3 |
Dec 2025 4 | Dec 2025 | 4 |
Feb 2026 4 | Feb 2026 | 4 |
Mar 2026 2 | Mar 2026 | 2 |
Apr 2026 2 | Apr 2026 | 2 |
May 2026 2 | May 2026 | 2 |
How Other Brands Compare
Norwegian Cruise Line is ranked third for NPS among its competitors. Royal Caribbean International and TUI Group come in first and second, with Princess Cruises coming in at #4. Among those competitors, it is the lowest valued company behind Princess Cruises.
Norwegian Cruise Line |  Royal Caribbean International |  Princess Cruises |  TUI Group | |
| Global Ranking | #- | #255 | #435 | #- |
| NPS | 4 | 39 | -47 | 30 |
| Valuation Updated every 24 hours for public companies | $5.77B | $22.06B | $29.65B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Norwegian Cruise Line NPS by Gender
Female customers rated Norwegian Cruise Line's NPS 10 points higher than Male customers.
Male
-21
Norwegian Cruise Line's NPS was rated -21 by Male customers on Comparably.
36%
Promoters
7%
Passives
57%
Detractors
Female
-11
Norwegian Cruise Line's NPS was rated -11 by Female customers on Comparably.
37%
Promoters
15%
Passives
48%
Detractors
Norwegian Cruise Line NPS by Ethnicity
Norwegian Cruise Line's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Hispanic or Latino 37 | Hispanic or Latino | 37 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other -40 | Other | -40 |
Norwegian Cruise Line NPS by Age
Norwegian Cruise Line's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Norwegian Cruise Line NPS by Usage
Norwegian Cruise Line's NPS was rated the highest by customers who have used Norwegian Cruise Line's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years -6 | 1 to 2 Years | -6 |
2 to 5 Years -11 | 2 to 5 Years | -11 |
5 to 10 Years -21 | 5 to 10 Years | -21 |
Over 10 Years -15 | Over 10 Years | -15 |
Norwegian Cruise Line NPS vs. Competitors
Compared to its competitors, Norwegian Cruise Line's NPS is rated right above Princess Cruises, and is preceded by TUI Group.
| COMPANY | NPS Score | |
|---|---|---|
| Royal Caribbean International | 39 |
| TUI Group | 30 |
| Norwegian Cruise Line | 4 |
| Princess Cruises | -47 |
Norwegian Cruise Line Customer Reviews
Out of the 28 Norwegian Cruise Line customer reviews 17 were positive and 11 were constructive. Norwegian Cruise Line customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Norwegian Cruise Line Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Norwegian Cruise Line users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Norwegian Cruise Line Customer Loyalty Score by Gender
Male customers rated Norwegian Cruise Line's Customer Loyalty score 4% higher than Female customers.
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Male
79%
Yes
Female
75%
Yes
Norwegian Cruise Line Customer Loyalty Score by Ethnicity
Norwegian Cruise Line's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Norwegian Cruise Line.
76
out of 100
Caucasian
89
out of 100
Hispanic or Latino
80
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
80
out of 100
Other
Norwegian Cruise Line Customer Loyalty Score by Age
Norwegian Cruise Line's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 70% | 26-30 | 70% |
31-35 64% | 31-35 | 64% |
36-40 78% | 36-40 | 78% |
41-45 72% | 41-45 | 72% |
46-50 81% | 46-50 | 81% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
61-65 74% | 61-65 | 74% |
66+ 77% | 66+ | 77% |
Norwegian Cruise Line Customer Loyalty Score by Usage
Norwegian Cruise Line's Customer Loyalty score was rated the highest by customers who have used Norwegian Cruise Line's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Norwegian Cruise Line Customer Loyalty Score by Industry
Norwegian Cruise Line's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.
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Norwegian Cruise Line Customer Loyalty vs. Competitors
Compared to its competitors, Norwegian Cruise Line's Customer Loyalty score is rated right above Princess Cruises, and is preceded by TUI Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Royal Caribbean International | 84% |
| TUI Group | 79% |
| Norwegian Cruise Line | 78% |
| Princess Cruises | 77% |
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Norwegian Cruise Line Product Quality
3.4/5
Norwegian Cruise Line has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Norwegian Cruise Line Product Information
Norwegian Cruise Line’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Norwegian Cruise Line's product the highest. Reviewers from the Aerospace and Aviation industry rated Norwegian Cruise Line the lowest at 3.
- Website
- http://www.ncl.com
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into Norwegian Cruise Line Product Quality
Norwegian Cruise Line's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Norwegian Cruise Line Product Quality the Highest
Ranked Norwegian Cruise Line Product Quality the Lowest
Norwegian Cruise Line Product Quality Score by Gender
Male customers rated Norwegian Cruise Line's Product Quality score 0.2 stars higher than Female customers.
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Male
3.2/5
Female
3/5
Norwegian Cruise Line Product Quality Score by Ethnicity
Norwegian Cruise Line's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Norwegian Cruise Line.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.7 | Other | 2.7 |
Norwegian Cruise Line Product Quality Score by Age
Norwegian Cruise Line's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.3 | 26-30 | 3.3 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.6 | 36-40 | 3.6 |
41-45 2.9 | 41-45 | 2.9 |
46-50 3.3 | 46-50 | 3.3 |
51-55 4.1 | 51-55 | 4.1 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.8 | 66+ | 2.8 |
Norwegian Cruise Line Product Quality Score by Usage
Norwegian Cruise Line's Product Quality score was rated the highest by customers who have used Norwegian Cruise Line's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Norwegian Cruise Line Product Quality Score by Industry
Norwegian Cruise Line's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Business and Consumer Services industry customers.
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Norwegian Cruise Line Product Quality vs. Competitors
Compared to its competitors, Norwegian Cruise Line's Product Quality score is rated right above Princess Cruises, and is preceded by TUI Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Royal Caribbean International | 4.1/5 |
| TUI Group | 4/5 |
| Norwegian Cruise Line | 3.4/5 |
| Princess Cruises | 2.3/5 |
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Norwegian Cruise Line Pricing
Norwegian Cruise Line ROI & Value For Money
3.3/5
Norwegian Cruise Line has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Norwegian Cruise Line Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Norwegian Cruise Line.
Quick Insights into Norwegian Cruise Line ROI
Norwegian Cruise Line's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Norwegian Cruise Line ROI the Highest
Ranked Norwegian Cruise Line ROI the Lowest
Norwegian Cruise Line ROI Score by Gender
Norwegian Cruise Line's ROI score was rated 3 by both Female and Male customers on Comparably.
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Male
3/5
Female
3/5
Norwegian Cruise Line ROI Score by Ethnicity
Norwegian Cruise Line's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Norwegian Cruise Line.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3 | Other | 3 |
Norwegian Cruise Line ROI Score by Age
Norwegian Cruise Line's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3 | 26-30 | 3 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3 | 46-50 | 3 |
51-55 3.8 | 51-55 | 3.8 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.8 | 66+ | 2.8 |
Norwegian Cruise Line ROI Score by Usage
Norwegian Cruise Line's ROI score was rated the highest by customers who have used Norwegian Cruise Line's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Norwegian Cruise Line ROI Score by Industry
Norwegian Cruise Line's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Business and Consumer Services industry customers.
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Norwegian Cruise Line Pricing vs. Competitors
Compared to its competitors, Norwegian Cruise Line's ROI score is rated right above Princess Cruises, and is preceded by TUI Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Royal Caribbean International | 4/5 |
| TUI Group | 3.9/5 |
| Norwegian Cruise Line | 3.3/5 |
| Princess Cruises | 2.4/5 |
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Norwegian Cruise Line Customer Satisfaction (CSAT)
Norwegian Cruise Line Customer Satisfaction (CSAT) Score
60 / 100
Norwegian Cruise Line has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
38%
Satisfied
22%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
10%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Norwegian Cruise Line Customer Satisfaction
Norwegian Cruise Line's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Travel and Hospitality industry.
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Ranked Norwegian Cruise Line Customer Satisfaction the Highest
Ranked Norwegian Cruise Line Customer Satisfaction the Lowest
Norwegian Cruise Line Customer Satisfaction Score by Gender
Female customers rated Norwegian Cruise Line's Customer Satisfaction score 6 points higher than Male customers.
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48 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 16% | |
Very Dissatisfied | 29% |
54 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 14% | |
Very Dissatisfied | 27% |
Norwegian Cruise Line Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Norwegian Cruise Line's Customer Satisfaction (CSAT) score was rated 48% according to Caucasian users and customers.
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48 / 100
Very Satisfied
32%
Satisfied
16%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
17%
Very Dissatisfied
28%
CSAT according to Hispanic or Latino
Norwegian Cruise Line's Customer Satisfaction (CSAT) score was rated 76% according to Hispanic or Latino users and customers.
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76 / 100
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to African American/Black
Norwegian Cruise Line's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
CSAT according to Asian or Pacific Islander
Norwegian Cruise Line's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Norwegian Cruise Line's Customer Satisfaction (CSAT) score was rated 41% according to Other users and customers.
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41 / 100
Very Satisfied
29%
Satisfied
12%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
41%
Norwegian Cruise Line Customer Satisfaction Score by Age
Norwegian Cruise Line's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 59% | |||||||||||||||
| 46-50 | 58% | |||||||||||||||
| 51-55 | 73% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 39% |
Norwegian Cruise Line Customer Satisfaction Score by Usage
Norwegian Cruise Line's Customer Satisfaction score was rated the highest by customers who have used Norwegian Cruise Line's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Norwegian Cruise Line Customer Satisfaction Score by Industry
Norwegian Cruise Line's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Travel and Hospitality industry customers.
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{
"title": "Norwegian Cruise Line Customer Satisfaction Score by Industry",
"text": "Norwegian Cruise Line's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Travel and Hospitality industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 63,
"stars": 0,
"csatScore": 63,
"text": "Norwegian Cruise Line's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 63
},
{
"label": "Accounting",
"groupId": 495,
"score": 64,
"stars": 0,
"csatScore": 64,
"text": "Norwegian Cruise Line's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 64
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
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"stars": 0,
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"scoreClassName": "",
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{
"label": "Architecture and Planning",
"groupId": 498,
"score": 34,
"stars": 0,
"csatScore": 34,
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"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Norwegian Cruise Line's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Norwegian Cruise Line's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 31,
"stars": 0,
"csatScore": 31,
"text": "Norwegian Cruise Line's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 31
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Norwegian Cruise Line's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Norwegian Cruise Line's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Hospitality",
"groupId": 523,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Norwegian Cruise Line's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Travel and Hospitality",
"groupId": 530,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Norwegian Cruise Line's Customer Satisfaction score is rated by Travel and Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
}
]
}Norwegian Cruise Line Customer Satisfaction vs. Competitors
Compared to its competitors, Norwegian Cruise Line's Customer Satisfaction score is rated right above Princess Cruises, and is preceded by TUI Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Royal Caribbean International | 79% |
| TUI Group | 67% |
| Norwegian Cruise Line | 59% |
| Princess Cruises | 26% |
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Norwegian Cruise Line Customer Service
3.2/5
Norwegian Cruise Line has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Norwegian Cruise Line's Customer Service
Address
Miami, FL
Website
http://www.ncl.com
Phone Number
(866) 234-7350
Quick Insights into Norwegian Cruise Line Customer Service
Norwegian Cruise Line's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Travel and Hospitality industry.
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Ranked Norwegian Cruise Line Customer Service the Highest
Ranked Norwegian Cruise Line Customer Service the Lowest
Norwegian Cruise Line Customer Service Score by Gender
Female customers rated Norwegian Cruise Line's Customer Service score 0.3 stars higher than Male customers.
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Male
2.6/5
Female
2.9/5
Norwegian Cruise Line Customer Service Score by Ethnicity
Norwegian Cruise Line's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Norwegian Cruise Line.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.3 | Other | 2.3 |
Norwegian Cruise Line Customer Service Score by Age
Norwegian Cruise Line's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Norwegian Cruise Line.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.4 | 26-30 | 3.4 |
31-35 4.3 | 31-35 | 4.3 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.7 | 41-45 | 2.7 |
46-50 2.9 | 46-50 | 2.9 |
51-55 4 | 51-55 | 4 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2.2 | 66+ | 2.2 |
Norwegian Cruise Line Customer Service Score by Usage
Norwegian Cruise Line's Customer Service score was rated the highest by customers who have used Norwegian Cruise Line's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Norwegian Cruise Line Customer Service Score by Industry
Norwegian Cruise Line's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Travel and Hospitality industry customers.
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Norwegian Cruise Line Customer Service vs. Competitors
Compared to its competitors, Norwegian Cruise Line's Customer Service score is rated right above Princess Cruises, and is preceded by Royal Caribbean International.
| COMPANY | Customer Service Score | |
|---|---|---|
| TUI Group | 4.2/5 |
| Royal Caribbean International | 4.1/5 |
| Norwegian Cruise Line | 3.2/5 |
| Princess Cruises | 2/5 |
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Norwegian Cruise Line as an Employer
4.5/5
Norwegian Cruise Line has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Norwegian Cruise Line scored a 4 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Norwegian Cruise Line would recommend the brand to a friend. ENPS measures how likely Norwegian Cruise Line employees would recommend working at Norwegian Cruise Line to a friend.
Net Promoter Score
4
NPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 66% | Promoters |
|---|---|
| 10% | Passive |
| 24% | Detractors |
