25
NPS
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TUI Group
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About TUI Group's Brand
TUI Group is an international tourism and hospitality organization that offers a range of tour, flights, cruises, and more.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
TUI Group CMO
TUI Group NPS
TUI Group's Net Promoter Score (NPS) is a 25 with 54% Promoters, 17% Passives, and 29% Detractors. Net Promoter Score tracks whether TUI Group's customers would recommend using the product based on a scale of -100 to 100.
TUI Group Overall NPS
| 54% | Promoters |
|---|---|
| 17% | Passives |
| 29% | Detractors |
TUI Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 35 | May 2024 | 35 |
Aug 2024 38 | Aug 2024 | 38 |
Sep 2024 26 | Sep 2024 | 26 |
Oct 2024 21 | Oct 2024 | 21 |
Nov 2024 20 | Nov 2024 | 20 |
Jan 2025 24 | Jan 2025 | 24 |
Mar 2025 25 | Mar 2025 | 25 |
May 2025 31 | May 2025 | 31 |
Jun 2025 33 | Jun 2025 | 33 |
Oct 2025 36 | Oct 2025 | 36 |
Feb 2026 31 | Feb 2026 | 31 |
May 2026 26 | May 2026 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TUI Group NPS by Gender
TUI Group's NPS was rated 61 by Male customers on Comparably.
Male
61
TUI Group's NPS was rated 61 by Male customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Female
N/A
TUI Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TUI Group NPS by Ethnicity
TUI Group's NPS was rated 74 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 74 | Caucasian | 74 |
TUI Group NPS by Age
TUI Group's NPS was rated 100 points by customers ages 51-55 on Comparably.
TUI Group NPS by Usage
TUI Group's NPS was rated 72 points by customers who have used TUI Group's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 72 | Over 10 Years | 72 |
TUI Group Customer Reviews
Out of the 2 TUI Group customer reviews 2 were positive and 0 were constructive. TUI Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TUI Group Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of TUI Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TUI Group Customer Loyalty Score by Gender
TUI Group's Customer Loyalty score was rated 89 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TUI Group.
Male
89%
Yes
Female
N/A
Yes
TUI Group Customer Loyalty Score by Ethnicity
TUI Group's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TUI Group.
100
out of 100
Caucasian
TUI Group Customer Loyalty Score by Age
TUI Group's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TUI Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
TUI Group Customer Loyalty Score by Usage
TUI Group's Customer Loyalty score was rated 100% by customers who have used TUI Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TUI Group Product Quality
4/5
TUI Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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TUI Group Product Information
TUI Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.tui-group.com/
- Company Size
- 11-50 Employees
Industry
Tech
Social
Travel
Quick Insights into TUI Group Product Quality
TUI Group's Product Quality score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked TUI Group's Product Quality.
Ranked TUI Group Product Quality the Highest
TUI Group Product Quality Score by Gender
TUI Group's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TUI Group.
Male
4.1/5
Female
N/A
TUI Group Product Quality Score by Ethnicity
TUI Group's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TUI Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
TUI Group Product Quality Score by Age
TUI Group's Product Quality score was rated 5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TUI Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 5 | 51-55 | 5 |
TUI Group Product Quality Score by Usage
TUI Group's Product Quality score was rated 4.3 stars by customers who have used TUI Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TUI Group Pricing
TUI Group ROI & Value For Money
3.9/5
TUI Group has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into TUI Group ROI
TUI Group's ROI score was rated highest by customers ages 51-55.
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Ranked TUI Group ROI the Highest
TUI Group ROI Score by Gender
TUI Group's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TUI Group.
Male
3.9/5
Female
N/A
TUI Group ROI Score by Ethnicity
TUI Group's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TUI Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
TUI Group ROI Score by Age
TUI Group's ROI score was rated 4.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TUI Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.6 | 51-55 | 4.6 |
TUI Group ROI Score by Usage
TUI Group's ROI score was rated 3.9 stars by customers who have used TUI Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TUI Group Customer Satisfaction (CSAT)
TUI Group Customer Satisfaction (CSAT) Score
63 / 100
TUI Group has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
18%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TUI Group Customer Satisfaction
TUI Group's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked TUI Group's Customer Satisfaction.
Ranked TUI Group Customer Satisfaction the Highest
TUI Group Customer Satisfaction Score by Gender
TUI Group's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TUI Group.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
TUI Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TUI Group's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TUI Group.
83 / 100
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
TUI Group Customer Satisfaction Score by Usage
TUI Group's Customer Satisfaction score was rated 83 points by customers who have used TUI Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TUI Group Customer Service
4.2/5
TUI Group has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About TUI Group's Customer Service
Website
https://www.tui-group.com/
Phone Number
+7 495 775-77-58
Quick Insights into TUI Group Customer Service
TUI Group's Customer Service score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked TUI Group's Customer Service score.
Ranked TUI Group Customer Service the Highest
TUI Group Customer Service Score by Gender
TUI Group's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TUI Group.
Male
4.2/5
Female
N/A
TUI Group Customer Service Score by Ethnicity
TUI Group's Customer Service score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TUI Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
TUI Group Customer Service Score by Age
TUI Group's Customer Service score was rated 5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TUI Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 5 | 51-55 | 5 |
TUI Group Customer Service Score by Usage
TUI Group's Customer Service score was rated 4.3 stars by customers who have used TUI Group's products/services for Over 10 Years.
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TUI Group as an Employer
3.4/5
TUI Group has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
TUI Group scored a 25 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of TUI Group would recommend the brand to a friend. ENPS measures how likely TUI Group employees would recommend working at TUI Group to a friend.
Net Promoter Score
25
NPS Score
| 54% | Promoters |
|---|---|
| 17% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
