20
NPS
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Kuehne + Nagel
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About Kuehne + Nagel's Brand
Kuehne + Nagel
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Kuehne + Nagel NPS
Kuehne + Nagel's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether Kuehne + Nagel's customers would recommend using the product based on a scale of -100 to 100.
Kuehne + Nagel Overall NPS
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
Kuehne + Nagel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 21 | May 2024 | 21 |
Jun 2024 25 | Jun 2024 | 25 |
Sep 2024 25 | Sep 2024 | 25 |
Nov 2024 26 | Nov 2024 | 26 |
Dec 2024 24 | Dec 2024 | 24 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 26 | Feb 2025 | 26 |
Mar 2025 26 | Mar 2025 | 26 |
Apr 2025 25 | Apr 2025 | 25 |
Aug 2025 23 | Aug 2025 | 23 |
Sep 2025 22 | Sep 2025 | 22 |
Jan 2026 20 | Jan 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kuehne + Nagel NPS by Gender
Female customers rated Kuehne + Nagel's NPS 8 points higher than Male customers.
Male
41
Kuehne + Nagel's NPS was rated 41 by Male customers on Comparably.
58%
Promoters
25%
Passives
17%
Detractors
Female
49
Kuehne + Nagel's NPS was rated 49 by Female customers on Comparably.
62%
Promoters
25%
Passives
13%
Detractors
Kuehne + Nagel NPS by Ethnicity
Kuehne + Nagel's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 72 | Caucasian | 72 |
African American/Black 33 | African American/Black | 33 |
Other -25 | Other | -25 |
Kuehne + Nagel NPS by Age
Kuehne + Nagel's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Kuehne + Nagel NPS by Usage
Kuehne + Nagel's NPS was rated the highest by customers who have used Kuehne + Nagel's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 34 | Over 10 Years | 34 |
Kuehne + Nagel Customer Reviews
Out of the 5 Kuehne + Nagel customer reviews 5 were positive and 0 were constructive. Kuehne + Nagel customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Kuehne + Nagel Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Kuehne + Nagel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kuehne + Nagel Customer Loyalty Score by Gender
Male customers rated Kuehne + Nagel's Customer Loyalty score 4% higher than Female customers.
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Male
93%
Yes
Female
89%
Yes
Kuehne + Nagel Customer Loyalty Score by Ethnicity
Kuehne + Nagel's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kuehne + Nagel.
100
out of 100
Caucasian
100
out of 100
African American/Black
55
out of 100
Other
Kuehne + Nagel Customer Loyalty Score by Age
Kuehne + Nagel's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
31-35 82% | 31-35 | 82% |
36-40 64% | 36-40 | 64% |
46-50 78% | 46-50 | 78% |
56-60 100% | 56-60 | 100% |
Kuehne + Nagel Customer Loyalty Score by Usage
Kuehne + Nagel's Customer Loyalty score was rated the highest by customers who have used Kuehne + Nagel's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Kuehne + Nagel Customer Loyalty Score by Industry
Kuehne + Nagel's Customer Loyalty score was rated 100% by both Aerospace and Aviation and Tech industry customers.
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Kuehne + Nagel Product Quality
3.8/5
Kuehne + Nagel has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Kuehne + Nagel Product Information
Kuehne + Nagel’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Kuehne + Nagel's product the highest. Reviewers from the Automotive and Transportation industry rated Kuehne + Nagel the lowest at 4.6.
- Website
- http://www.kn-portal.com
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Productivity
Travel
Quick Insights into Kuehne + Nagel Product Quality
Kuehne + Nagel's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Kuehne + Nagel Product Quality the Highest
Ranked Kuehne + Nagel Product Quality the Lowest
Kuehne + Nagel Product Quality Score by Gender
Female customers rated Kuehne + Nagel's Product Quality score 0.3 stars higher than Male customers.
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Male
4.3/5
Female
4.6/5
Kuehne + Nagel Product Quality Score by Ethnicity
Kuehne + Nagel's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kuehne + Nagel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 3.1 | Other | 3.1 |
Kuehne + Nagel Product Quality Score by Age
Kuehne + Nagel's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.8 | 36-40 | 3.8 |
46-50 3.4 | 46-50 | 3.4 |
56-60 4.6 | 56-60 | 4.6 |
Kuehne + Nagel Product Quality Score by Usage
Kuehne + Nagel's Product Quality score was rated the highest by customers who have used Kuehne + Nagel's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Kuehne + Nagel Product Quality Score by Industry
Kuehne + Nagel's Product Quality score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Kuehne + Nagel Pricing
Kuehne + Nagel ROI & Value For Money
3.7/5
Kuehne + Nagel has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Kuehne + Nagel Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Kuehne + Nagel.
Quick Insights into Kuehne + Nagel ROI
Kuehne + Nagel's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 46-50.
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Ranked Kuehne + Nagel ROI the Highest
Ranked Kuehne + Nagel ROI the Lowest
Kuehne + Nagel ROI Score by Gender
Female customers rated Kuehne + Nagel's ROI score 0.6 stars higher than Male customers.
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Male
3.6/5
Female
4.2/5
Kuehne + Nagel ROI Score by Ethnicity
Kuehne + Nagel's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kuehne + Nagel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.5 | African American/Black | 4.5 |
Other 3 | Other | 3 |
Kuehne + Nagel ROI Score by Age
Kuehne + Nagel's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.7 | 36-40 | 3.7 |
46-50 2.2 | 46-50 | 2.2 |
56-60 3.8 | 56-60 | 3.8 |
Kuehne + Nagel ROI Score by Usage
Kuehne + Nagel's ROI score was rated the highest by customers who have used Kuehne + Nagel's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Kuehne + Nagel ROI Score by Industry
Kuehne + Nagel's ROI score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Kuehne + Nagel Customer Satisfaction (CSAT)
Kuehne + Nagel Customer Satisfaction (CSAT) Score
76 / 100
Kuehne + Nagel has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
45%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
9%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kuehne + Nagel Customer Satisfaction
Kuehne + Nagel's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
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Ranked Kuehne + Nagel Customer Satisfaction the Highest
Ranked Kuehne + Nagel Customer Satisfaction the Lowest
Kuehne + Nagel Customer Satisfaction Score by Gender
Female customers rated Kuehne + Nagel's Customer Satisfaction score 10 points higher than Male customers.
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90 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
100 / 100
FemaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Kuehne + Nagel Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kuehne + Nagel's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.
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86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to African American/Black
Kuehne + Nagel's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Kuehne + Nagel's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kuehne + Nagel.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Kuehne + Nagel Customer Satisfaction Score by Age
Kuehne + Nagel's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 56-60 | 67% |
Kuehne + Nagel Customer Satisfaction Score by Usage
Kuehne + Nagel's Customer Satisfaction score was rated the highest by customers who have used Kuehne + Nagel's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Kuehne + Nagel Customer Satisfaction Score by Industry
Kuehne + Nagel's Customer Satisfaction score was rated 84 points by Aerospace and Aviation industry customers.
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"label": "Aerospace and Aviation",
"groupId": 496,
"score": 84,
"stars": 0,
"csatScore": 84,
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"scoreClassName": "max",
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}Kuehne + Nagel Customer Service
3.8/5
Kuehne + Nagel has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Kuehne + Nagel's Customer Service
Address
Hamburg, IA
Website
http://www.kn-portal.com
Phone Number
64 9 257 2800
Quick Insights into Kuehne + Nagel Customer Service
Kuehne + Nagel's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.
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Ranked Kuehne + Nagel Customer Service the Highest
Ranked Kuehne + Nagel Customer Service the Lowest
Kuehne + Nagel Customer Service Score by Gender
Female customers rated Kuehne + Nagel's Customer Service score 0.6 stars higher than Male customers.
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Male
3.9/5
Female
4.5/5
Kuehne + Nagel Customer Service Score by Ethnicity
Kuehne + Nagel's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kuehne + Nagel.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 4.5 | African American/Black | 4.5 |
Other 3.2 | Other | 3.2 |
Kuehne + Nagel Customer Service Score by Age
Kuehne + Nagel's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.9 | 31-35 | 4.9 |
36-40 3.4 | 36-40 | 3.4 |
46-50 2.5 | 46-50 | 2.5 |
56-60 3.6 | 56-60 | 3.6 |
Kuehne + Nagel Customer Service Score by Usage
Kuehne + Nagel's Customer Service score was rated the highest by customers who have used Kuehne + Nagel's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Kuehne + Nagel Customer Service Score by Industry
Kuehne + Nagel's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Kuehne + Nagel as an Employer
4.3/5
Kuehne + Nagel has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Kuehne + Nagel scored a 20 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Kuehne + Nagel would recommend the brand to a friend. ENPS measures how likely Kuehne + Nagel employees would recommend working at Kuehne + Nagel to a friend.
Net Promoter Score
20
NPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 52% | Promoters |
|---|---|
| 18% | Passive |
| 30% | Detractors |
