Hampton Inn NPS & Customer Reviews | Comparably
Brand Page
Hampton Inn
Marketing or Exec? Claim Your Free Account

About Hampton Inn's Brand

Among its major competitors, Hampton Inn is ranked in 2nd place for NPS while Holiday Inn is 1st, and Best English Name is 3rd. Overall, Hampton Inn has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $32.46B

Brand at a Glance

74%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service

Hampton Inn Ranking

Hampton Inn NPS

Hampton Inn's Net Promoter Score (NPS) is a -60 with 17% Promoters, 6% Passives, and 77% Detractors. Net Promoter Score tracks whether Hampton Inn's customers would recommend using the product based on a scale of -100 to 100.

Hampton Inn Overall NPS

-60
NPS
17%Promoters
6%Passives
77%Detractors
Hampton Inn Overall NPS

Hampton Inn NPS Trend

-100
-50
0
50
100
Oct 2024
-62
Oct 2024-62
Nov 2024
-62
Nov 2024-62
Dec 2024
-62
Dec 2024-62
Jan 2025
-61
Jan 2025-61
Feb 2025
-61
Feb 2025-61
Mar 2025
-61
Mar 2025-61
Jun 2025
-61
Jun 2025-61
Aug 2025
-61
Aug 2025-61
Sep 2025
-61
Sep 2025-61
Oct 2025
-61
Oct 2025-61
Dec 2025
-61
Dec 2025-61
Jan 2026
-61
Jan 2026-61

How Other Brands Compare

Hampton Inn is ranked second for NPS among its competitors. Holiday Inn and Best English Name come in first and third. Among those competitors, it is the most valued company.

Hampton Inn's Logo
Hampton Inn
Holiday Inn's Logo
Holiday Inn
Best English Name's Logo
Best English Name
Global Ranking#-#482#-
NPS-60-23-
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral--
Valuation Updated every 24 hours for public companies$32.46B$12.82B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Hampton Inn NPS by Gender

Male customers rated Hampton Inn's NPS 6 points higher than Female customers.

Male

-63

Hampton Inn's NPS was rated -63 by Male customers on Comparably.

15%
Promoters
7%
Passives
78%
Detractors

Female

-69

Hampton Inn's NPS was rated -69 by Female customers on Comparably.

13%
Promoters
5%
Passives
82%
Detractors

Hampton Inn NPS by Ethnicity

Hampton Inn's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100
-50
0
50
100
Caucasian
-67
Caucasian-67
Hispanic or Latino
-78
Hispanic or Latino-78
African American/Black
-75
African American/Black-75
Asian or Pacific Islander
-20
Asian or Pacific Islander-20
Other
-56
Other-56

Hampton Inn NPS by Age

Hampton Inn's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

0
20
40
60
80
100
Promoters
17%
Passives
33%
Detractors
50%
18-2517%33%50%
Promoters
17%
Passives
0%
Detractors
83%
26-3017%0%83%
Promoters
12%
Passives
0%
Detractors
88%
31-3512%0%88%
Promoters
15%
Passives
8%
Detractors
77%
36-4015%8%77%
Promoters
13%
Passives
0%
Detractors
87%
41-4513%0%87%
Promoters
28%
Passives
0%
Detractors
72%
46-5028%0%72%
Promoters
9%
Passives
5%
Detractors
86%
51-559%5%86%
Promoters
7%
Passives
3%
Detractors
90%
56-607%3%90%
Promoters
16%
Passives
6%
Detractors
78%
61-6516%6%78%
Promoters
12%
Passives
7%
Detractors
81%
66+12%7%81%

Hampton Inn NPS by Usage

Hampton Inn's NPS was rated the highest by customers who have used Hampton Inn's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
Less than 1 Year
-73
Less than 1 Year-73
1 to 2 Years
-51
1 to 2 Years-51
2 to 5 Years
-84
2 to 5 Years-84
5 to 10 Years
-62
5 to 10 Years-62
Over 10 Years
-67
Over 10 Years-67

Hampton Inn NPS vs. Competitors

Compared to its competitors, Hampton Inn's NPS is rated right below Holiday Inn.

COMPANYNPS Score
Holiday Inn
-23
Hampton Inn
-60

Hampton Inn Customer Reviews

Out of the 38 Hampton Inn customer reviews 10 were positive and 28 were constructive. Hampton Inn customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Customer service: there was no compensation for being bitten by bed bugs. Ismael at the customer service center indicated there was no one else to seek a discussion for compensation. Although I asked to speak to a manager, he declined.
What can this brand most improve?
Management and front desk employees
What can this brand most improve?
Price gauging, 2 pet deposits, equipment, e.g. TV not working
What can this brand most improve?
Addressing all complaints, issues, problems in a professional and resolved way. We were left totally without resolution.
What can this brand most improve?
Customer service response is terrible.

Hampton Inn Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Hampton Inn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74
74%
26
26%
Hampton Inn Customer Loyalty

Hampton Inn Customer Loyalty Score by Gender

Male customers rated Hampton Inn's Customer Loyalty score 3% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hampton Inn.
Male
78%
Yes
Female
75%
Yes

Hampton Inn Customer Loyalty Score by Ethnicity

Hampton Inn's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hampton Inn.
75
out of 100
Caucasian
72
out of 100
Hispanic or Latino
78
out of 100
African American/Black
46
out of 100
Asian or Pacific Islander
80
out of 100
Other

Hampton Inn Customer Loyalty Score by Age

Hampton Inn's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hampton Inn.
0
20%
40%
60%
80%
100%
18-25
70%
18-2570%
26-30
55%
26-3055%
31-35
66%
31-3566%
36-40
93%
36-4093%
41-45
88%
41-4588%
46-50
60%
46-5060%
51-55
91%
51-5591%
56-60
76%
56-6076%
61-65
66%
61-6566%
66+
76%
66+76%

Hampton Inn Customer Loyalty Score by Usage

Hampton Inn's Customer Loyalty score was rated the highest by customers who have used Hampton Inn's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
45%
1 to 2 Years
67%
2 to 5 Years
79%
5 to 10 Years
83%
Over 10 Years
86%

Hampton Inn Customer Loyalty Score by Industry

Hampton Inn's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
55%
Accounting
49%
Aerospace and Aviation
74%
Automotive and Transportation
100%
Banking and Financial Services
70%
Business and Consumer Services
100%
Education
69%
Environmental Services
70%
Government and Public Policy
100%
Healthcare, Hospitals and Medicine
89%
Hospitality
74%
Legal
85%
Travel and Hospitality
70%
Marketing, Advertising and Research
70%
Military and Defense
100%
Non-Profit
100%
Professional Services
70%
Real Estate
70%
Transportation
70%

Hampton Inn Customer Loyalty vs. Competitors

Compared to its competitors, Hampton Inn's Customer Loyalty score is rated right above Holiday Inn.

COMPANYCustomer Loyalty Score
Hampton Inn74%
Holiday Inn70%

Unlock Hampton Inn Customer Loyalty vs. Competitors Data

Hampton Inn's Logo
VS
Holiday Inn's Logo

Sign Up for Brand Profile PRO to get the full Hampton Inn Customer Loyalty vs. Competitors data and gain insights into your customers today.

Hampton Inn Product Quality

1.8/5

Hampton Inn has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Hampton Inn's overall Product Quality score rated by its users and customers.

Hampton Inn Product Information

Hampton Inn’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Hampton Inn's product the highest. Reviewers from the Accounting industry rated Hampton Inn the lowest at 1.7.

Website
http://hamptoninn3.hilton.com/en/index.html
Company Size
10,000+ Employees

Quick Insights into Hampton Inn Product Quality

Hampton Inn's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Hampton Inn's Product Quality.

Ranked Hampton Inn Product Quality the Highest

18-25
3.5
Asian or Pacific Islander
3.4
Automotive and Transportation
3.1

Ranked Hampton Inn Product Quality the Lowest

56-60
1.5
African American/Black
1.5
Transportation
1.5

Hampton Inn Product Quality Score by Gender

Male customers rated Hampton Inn's Product Quality score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hampton Inn.

Male

1.8/5

Female

1.6/5

Hampton Inn Product Quality Score by Ethnicity

Hampton Inn's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hampton Inn.
0
1
2
3
4
5
Caucasian
1.7
Caucasian1.7
Hispanic or Latino
1.6
Hispanic or Latino1.6
African American/Black
1.5
African American/Black1.5
Asian or Pacific Islander
3.4
Asian or Pacific Islander3.4
Other
1.8
Other1.8

Hampton Inn Product Quality Score by Age

Hampton Inn's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hampton Inn.
0
1
2
3
4
5
18-25
3.5
18-253.5
26-30
1.7
26-301.7
31-35
1.5
31-351.5
36-40
1.9
36-401.9
41-45
1.5
41-451.5
46-50
1.7
46-501.7
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.8
61-651.8
66+
2
66+2

Hampton Inn Product Quality Score by Usage

Hampton Inn's Product Quality score was rated the highest by customers who have used Hampton Inn's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
1.7
1 to 2 Years
1.9
2 to 5 Years
1.5
5 to 10 Years
1.8
Over 10 Years
1.7

Hampton Inn Product Quality Score by Industry

Hampton Inn's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
1.5
Accounting
1.7
Aerospace and Aviation
1.8
Automotive and Transportation
3.1
Banking and Financial Services
2.1
Business and Consumer Services
1.5
Education
1.7
Environmental Services
2.3
Government and Public Policy
1.9
Healthcare, Hospitals and Medicine
1.6
Hospitality
1.5
Legal
1.5
Travel and Hospitality
3.1
Marketing, Advertising and Research
1.5
Military and Defense
1.6
Non-Profit
1.5
Professional Services
1.6
Real Estate
3.1
Transportation
1.5

Hampton Inn Product Quality vs. Competitors

Compared to its competitors, Hampton Inn's Product Quality score is rated right below Holiday Inn.

COMPANYProduct Quality Score
Holiday Inn2.6/5
Hampton Inn1.8/5

Unlock Hampton Inn Product Quality vs. Competitors Data

Hampton Inn's Logo
VS
Holiday Inn's Logo

Sign Up for Brand Profile PRO to get the full Hampton Inn Product Quality vs. Competitors data and gain insights into your customers today.

Hampton Inn Pricing

Hampton Inn ROI & Value For Money

1.8/5

Hampton Inn has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Hampton Inn's overall ROI score rated by its users and customers.

Hampton Inn Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Environmental Services industry. The users from the Accounting industry think that they had the lowest ROI from Hampton Inn.

Quick Insights into Hampton Inn ROI

Hampton Inn's ROI score was rated highest by customers from the Environmental Services industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Hampton Inn's ROI score.

Ranked Hampton Inn ROI the Highest

Environmental Services
3.3
18-25
3.1
Asian or Pacific Islander
3

Ranked Hampton Inn ROI the Lowest

2 to 5 Years
1.5
56-60
1.5
Transportation
1.5

Hampton Inn ROI Score by Gender

Male customers rated Hampton Inn's ROI score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hampton Inn.

Male

1.8/5

Female

1.7/5

Hampton Inn ROI Score by Ethnicity

Hampton Inn's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hampton Inn.
0
1
2
3
4
5
Caucasian
1.6
Caucasian1.6
Hispanic or Latino
1.9
Hispanic or Latino1.9
African American/Black
1.8
African American/Black1.8
Asian or Pacific Islander
3
Asian or Pacific Islander3
Other
1.8
Other1.8

Hampton Inn ROI Score by Age

Hampton Inn's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Hampton Inn.
0
1
2
3
4
5
18-25
3.1
18-253.1
26-30
1.9
26-301.9
31-35
1.5
31-351.5
36-40
2.1
36-402.1
41-45
1.8
41-451.8
46-50
1.7
46-501.7
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.9
61-651.9
66+
1.7
66+1.7

Hampton Inn ROI Score by Usage

Hampton Inn's ROI score was rated the highest by customers who have used Hampton Inn's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
1.9
1 to 2 Years
1.7
2 to 5 Years
1.5
5 to 10 Years
1.8
Over 10 Years
1.7

Hampton Inn ROI Score by Industry

Hampton Inn's ROI score was rated the highest by Environmental Services industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
1.5
Accounting
1.5
Aerospace and Aviation
1.8
Automotive and Transportation
2.8
Banking and Financial Services
1.6
Business and Consumer Services
1.5
Education
1.6
Environmental Services
3.3
Government and Public Policy
2.2
Healthcare, Hospitals and Medicine
1.6
Hospitality
1.7
Legal
1.5
Travel and Hospitality
3.1
Marketing, Advertising and Research
1.5
Military and Defense
2.6
Non-Profit
1.5
Professional Services
2
Real Estate
3.1
Transportation
1.5

Hampton Inn Pricing vs. Competitors

Compared to its competitors, Hampton Inn's ROI score is rated right below Holiday Inn.

COMPANYPricing Score
Holiday Inn2.5/5
Hampton Inn1.8/5

Unlock Hampton Inn ROI vs. Competitors Data

Hampton Inn's Logo
VS
Holiday Inn's Logo

Sign Up for Brand Profile PRO to get the full Hampton Inn ROI vs. Competitors data and gain insights into your customers today.

Hampton Inn Customer Satisfaction (CSAT)

Hampton Inn Customer Satisfaction (CSAT) Score

25 / 100

Hampton Inn has an overall Customer Satisfaction score of 25 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied16%
Satisfied9%
Neither Satisfied nor Dissatisfied5%
Dissatisfied14%
Very Dissatisfied56%
Very Satisfied
16%
Satisfied
9%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
56%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Hampton Inn Customer Satisfaction

Hampton Inn's Customer Satisfaction score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Non-Profit industry.

Sign Up to unlock insights into how customers have ranked Hampton Inn's Customer Satisfaction.

Ranked Hampton Inn Customer Satisfaction the Highest

Professional Services
67%
18-25
66%
Asian or Pacific Islander
60%

Ranked Hampton Inn Customer Satisfaction the Lowest

2 to 5 Years
10%
African American/Black
6%
Non-Profit
0%

Hampton Inn Customer Satisfaction Score by Gender

Male customers rated Hampton Inn's Customer Satisfaction score 9 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hampton Inn.
27 / 100
Male
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
55%
18 / 100
Female
Very Satisfied
11%
Satisfied
7%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
15%
Very Dissatisfied
64%

Hampton Inn Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Hampton Inn's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hampton Inn.
21 / 100
Very Satisfied13%
Satisfied8%
Neither Satisfied nor Dissatisfied4%
Dissatisfied12%
Very Dissatisfied63%
Very Satisfied
13%
Satisfied
8%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
63%

CSAT according to Hispanic or Latino

Hampton Inn's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hampton Inn.
25 / 100
Very Satisfied8%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied17%
Very Dissatisfied58%
Very Satisfied
8%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
58%

CSAT according to African American/Black

Hampton Inn's Customer Satisfaction (CSAT) score was rated 6% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hampton Inn.
6 / 100
Very Satisfied6%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied22%
Very Dissatisfied72%
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
72%

CSAT according to Asian or Pacific Islander

Hampton Inn's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hampton Inn.
60 / 100
Very Satisfied20%
Satisfied40%
Neither Satisfied nor Dissatisfied20%
Dissatisfied20%
Very Dissatisfied0%
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%

CSAT according to Other

Hampton Inn's Customer Satisfaction (CSAT) score was rated 23% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hampton Inn.
23 / 100
Very Satisfied19%
Satisfied4%
Neither Satisfied nor Dissatisfied8%
Dissatisfied15%
Very Dissatisfied54%
Very Satisfied
19%
Satisfied
4%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
54%

Hampton Inn Customer Satisfaction Score by Age

Hampton Inn's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hampton Inn.
0
20
40
60
80
100
18-25 CSAT Score
66%
Very Satisfied
17%
Satisfied
49%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
18-2566%
26-30 CSAT Score
40%
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
26-3040%
31-35 CSAT Score
17%
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
31-3517%
36-40 CSAT Score
27%
Very Satisfied
9%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
46%
36-4027%
41-45 CSAT Score
14%
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
41-4514%
46-50 CSAT Score
31%
Very Satisfied
31%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
44%
46-5031%
51-55 CSAT Score
11%
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
11%
Very Dissatisfied
74%
51-5511%
56-60 CSAT Score
11%
Very Satisfied
4%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
85%
56-6011%
61-65 CSAT Score
18%
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
25%
Very Dissatisfied
50%
61-6518%
66+ CSAT Score
22%
Very Satisfied
10%
Satisfied
12%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
20%
Very Dissatisfied
55%
66+22%

Hampton Inn Customer Satisfaction Score by Usage

Hampton Inn's Customer Satisfaction score was rated the highest by customers who have used Hampton Inn's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
21
1 to 2 Years
25
2 to 5 Years
10
5 to 10 Years
24
Over 10 Years
21

Hampton Inn Customer Satisfaction Score by Industry

Hampton Inn's Customer Satisfaction score was rated the highest by Professional Services industry customers, and the lowest by Non-Profit industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Tech
14
Accounting
14
Aerospace and Aviation
50
Banking and Financial Services
11
Business and Consumer Services
20
Education
27
Government and Public Policy
29
Healthcare, Hospitals and Medicine
14
Hospitality
20
Legal
0
Military and Defense
33
Non-Profit
0
Professional Services
67
Real Estate
66

Hampton Inn Customer Satisfaction vs. Competitors

Compared to its competitors, Hampton Inn's Customer Satisfaction score is rated right below Holiday Inn.

COMPANYCustomer Satisfaction (CSAT) Score
Holiday Inn40%
Hampton Inn25%

Unlock Hampton Inn Customer Satisfaction vs. Competitors Data

Hampton Inn's Logo
VS
Holiday Inn's Logo

Sign Up for Brand Profile PRO to get the full Hampton Inn Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Hampton Inn Customer Service

1.8/5

Hampton Inn has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Hampton Inn's overall Customer Service score rated by its users and customers.

About Hampton Inn's Customer Service

Website

http://hamptoninn3.hilton.com/en/index.html

Quick Insights into Hampton Inn Customer Service

Hampton Inn's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Hampton Inn's Customer Service score.

Ranked Hampton Inn Customer Service the Highest

18-25
3.4
Environmental Services
3.3
Asian or Pacific Islander
2.9

Ranked Hampton Inn Customer Service the Lowest

56-60
1.5
African American/Black
1.5
Transportation
1.5

Hampton Inn Customer Service Score by Gender

Male customers rated Hampton Inn's Customer Service score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hampton Inn.

Male

1.8/5

Female

1.6/5

Hampton Inn Customer Service Score by Ethnicity

Hampton Inn's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hampton Inn.
0
20
40
60
80
100
Caucasian
1.7
Caucasian1.7
Hispanic or Latino
1.7
Hispanic or Latino1.7
African American/Black
1.5
African American/Black1.5
Asian or Pacific Islander
2.9
Asian or Pacific Islander2.9
Other
1.9
Other1.9

Hampton Inn Customer Service Score by Age

Hampton Inn's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hampton Inn.
0
20
40
60
80
100
18-25
3.4
18-253.4
26-30
1.7
26-301.7
31-35
1.5
31-351.5
36-40
1.7
36-401.7
41-45
1.5
41-451.5
46-50
2.1
46-502.1
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.6
61-651.6
66+
1.9
66+1.9

Hampton Inn Customer Service Score by Usage

Hampton Inn's Customer Service score was rated the highest by customers who have used Hampton Inn's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
1.9
1 to 2 Years
1.9
2 to 5 Years
1.5
5 to 10 Years
1.9
Over 10 Years
1.6

Hampton Inn Customer Service Score by Industry

Hampton Inn's Customer Service score was rated the highest by Environmental Services industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
1.8
Accounting
1.5
Aerospace and Aviation
1.8
Automotive and Transportation
1.5
Banking and Financial Services
1.8
Business and Consumer Services
1.5
Education
1.6
Environmental Services
3.3
Government and Public Policy
2.5
Healthcare, Hospitals and Medicine
1.5
Hospitality
1.5
Legal
1.5
Travel and Hospitality
2.1
Marketing, Advertising and Research
1.5
Military and Defense
1.7
Non-Profit
1.5
Professional Services
2.1
Real Estate
3.3
Transportation
1.5

Hampton Inn Customer Service vs. Competitors

Compared to its competitors, Hampton Inn's Customer Service score is rated right below Holiday Inn.

COMPANYCustomer Service Score
Holiday Inn2.5/5
Hampton Inn1.8/5

Unlock Hampton Inn Customer Service vs. Competitors Data

Hampton Inn's Logo
VS
Holiday Inn's Logo

Sign Up for Brand Profile PRO to get the full Hampton Inn Customer Service vs. Competitors data and gain insights into your customers today.

Hampton Inn as an Employer

3.2/5

Hampton Inn has a 3.2/5 stars for its overall company culture rated by their employees

  Hampton Inn CEO
bottom
45%
CEO of Hampton Inn

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Hampton Inn scored a -60 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Hampton Inn would recommend the brand to a friend. ENPS measures how likely Hampton Inn employees would recommend working at Hampton Inn to a friend.

Net Promoter Score

-60
NPS Score
17%Promoters
6%Passive
77%Detractors

Employee Net Promoter Score

4
eNPS Score
43%Promoters
18%Passive
39%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Costco  Costco CEO
W. Craig Jelinek
Retail
2
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
3
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
4
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
5
Apple  Apple CEO
Timothy Cook
Tech
6
Nike  Nike CEO
John Donahoe
Fashion and Beauty
7
Target  Target CEO
Brian Cornell
Retail