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NPS
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OSF
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About OSF's Brand
Health care services Among its major competitors, OSF is ranked in 4th place for NPS while Methodist is 1st, and Maggiano's is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
OSF Ranking
- #4 / 4 of its competitors
OSF NPS
OSF's Net Promoter Score (NPS) is a -3 with 41% Promoters, 15% Passives, and 44% Detractors. Net Promoter Score tracks whether OSF's customers would recommend using the product based on a scale of -100 to 100.
OSF Overall NPS
| 41% | Promoters |
|---|---|
| 15% | Passives |
| 44% | Detractors |
OSF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 13 | Dec 2022 | 13 |
Apr 2023 25 | Apr 2023 | 25 |
May 2023 18 | May 2023 | 18 |
Jun 2023 11 | Jun 2023 | 11 |
Nov 2023 16 | Nov 2023 | 16 |
Dec 2023 10 | Dec 2023 | 10 |
Jun 2024 4 | Jun 2024 | 4 |
Oct 2024 -1 | Oct 2024 | -1 |
Jan 2025 4 | Jan 2025 | 4 |
Jun 2025 7 | Jun 2025 | 7 |
Sep 2025 0 | Sep 2025 | 0 |
Dec 2025 -5 | Dec 2025 | -5 |
How Other Brands Compare
OSF is ranked #4 for NPS among its competitors. Methodist and Maggiano's come in first and second, with Olive Garden coming in at third.
OSF |  Olive Garden |  Methodist |  Maggiano's | |
| Global Ranking | #- | #429 | #- | #- |
| NPS | -3 | 6 | 100 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $18.78B | $62.72B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OSF NPS by Gender
Female customers rated OSF's NPS 45 points higher than Male customers.
Male
-34
OSF's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
11
OSF's NPS was rated 11 by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
OSF NPS by Ethnicity
OSF's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
OSF NPS by Age
OSF's NPS was rated 34 points by customers ages 36-40 on Comparably.
OSF NPS by Usage
OSF's NPS was rated the highest by customers who have used OSF's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -25 | 2 to 5 Years | -25 |
Over 10 Years 34 | Over 10 Years | 34 |
OSF NPS vs. Competitors
Compared to its competitors, OSF's NPS is rated right below Olive Garden.
| COMPANY | NPS Score | |
|---|---|---|
| Methodist | 100 |
| Maggiano's | 100 |
| Olive Garden | 6 |
| OSF | -3 |
OSF Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of OSF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OSF Customer Loyalty Score by Gender
Female customers rated OSF's Customer Loyalty score 49% higher than Male customers.
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Male
40%
Yes
Female
89%
Yes
OSF Customer Loyalty Score by Ethnicity
OSF's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OSF.
55
out of 100
Caucasian
OSF Customer Loyalty Score by Age
OSF's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
OSF Customer Loyalty Score by Usage
OSF's Customer Loyalty score was rated the highest by customers who have used OSF's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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OSF Customer Loyalty Score by Industry
OSF's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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OSF Customer Loyalty vs. Competitors
Compared to its competitors, OSF's Customer Loyalty score is rated right below Olive Garden.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Maggiano's | 100% |
| Methodist | 83% |
| Olive Garden | 77% |
| OSF | 68% |
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OSF Product Quality
3.5/5
OSF has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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OSF Product Information
OSF’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated OSF's product the highest.
- Website
- http://www.osfhealthcare.org
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into OSF Product Quality
OSF's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked OSF Product Quality the Highest
Ranked OSF Product Quality the Lowest
OSF Product Quality Score by Gender
Male customers rated OSF's Product Quality score 0.5 stars higher than Female customers.
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Male
3.5/5
Female
3/5
OSF Product Quality Score by Ethnicity
OSF's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OSF.
0
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2
3
4
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
OSF Product Quality Score by Age
OSF's Product Quality score was rated 5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
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| Summary | Age | Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
OSF Product Quality Score by Usage
OSF's Product Quality score was rated the highest by customers who have used OSF's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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OSF Product Quality Score by Industry
OSF's Product Quality score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
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OSF Product Quality vs. Competitors
Compared to its competitors, OSF's Product Quality score is rated right above Olive Garden, and is preceded by Maggiano's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Methodist | 4/5 |
| Maggiano's | 4/5 |
| OSF | 3.5/5 |
| Olive Garden | 3.4/5 |
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OSF Pricing
OSF ROI & Value For Money
3.2/5
OSF has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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OSF Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into OSF ROI
OSF's ROI score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked OSF ROI the Highest
Ranked OSF ROI the Lowest
OSF ROI Score by Gender
Male customers rated OSF's ROI score 0.2 stars higher than Female customers.
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Male
3.1/5
Female
2.9/5
OSF ROI Score by Ethnicity
OSF's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
OSF ROI Score by Age
OSF's ROI score was rated 4.6 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
OSF ROI Score by Usage
OSF's ROI score was rated the highest by customers who have used OSF's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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OSF ROI Score by Industry
OSF's ROI score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
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OSF Pricing vs. Competitors
Compared to its competitors, OSF's ROI score is rated right above Maggiano's, and is preceded by Olive Garden.
| COMPANY | Pricing Score | |
|---|---|---|
| Methodist | 4/5 |
| Olive Garden | 3.3/5 |
| OSF | 3.2/5 |
| Maggiano's | 2/5 |
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OSF Customer Satisfaction (CSAT)
OSF Customer Satisfaction (CSAT) Score
65 / 100
OSF has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
47%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OSF Customer Satisfaction
OSF's Customer Satisfaction score was rated highest by customers who have used OSF's products/services for Over 10 Years, and rated lowest by customers who have used OSF's products/services for 2 to 5 Years.
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Ranked OSF Customer Satisfaction the Highest
Ranked OSF Customer Satisfaction the Lowest
OSF Customer Satisfaction Score by Gender
Female customers rated OSF's Customer Satisfaction score 16 points higher than Male customers.
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34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
OSF Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OSF's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
OSF Customer Satisfaction Score by Age
OSF's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
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0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
OSF Customer Satisfaction Score by Usage
OSF's Customer Satisfaction score was rated the highest by customers who have used OSF's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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OSF Customer Satisfaction vs. Competitors
Compared to its competitors, OSF's Customer Satisfaction score is rated right above Olive Garden, and is preceded by Maggiano's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Methodist | 100% |
| Maggiano's | 100% |
| OSF | 64% |
| Olive Garden | 61% |
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OSF Customer Service
3.5/5
OSF has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About OSF's Customer Service
Address
800 NE Glen Oak Avenue,
Website
http://www.osfhealthcare.org
Quick Insights into OSF Customer Service
OSF's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked OSF Customer Service the Highest
Ranked OSF Customer Service the Lowest
OSF Customer Service Score by Gender
Male customers rated OSF's Customer Service score 0.4 stars higher than Female customers.
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Male
3.5/5
Female
3.1/5
OSF Customer Service Score by Ethnicity
OSF's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
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0
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40
60
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
OSF Customer Service Score by Age
OSF's Customer Service score was rated 5 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
OSF Customer Service Score by Usage
OSF's Customer Service score was rated the highest by customers who have used OSF's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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OSF Customer Service Score by Industry
OSF's Customer Service score was rated 4.8 stars by Healthcare, Hospitals and Medicine industry customers.
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OSF Customer Service vs. Competitors
Compared to its competitors, OSF's Customer Service score is rated right above Olive Garden, and is preceded by Methodist.
| COMPANY | Customer Service Score | |
|---|---|---|
| Methodist | 4/5 |
| OSF | 3.5/5 |
| Olive Garden | 3.4/5 |
| Maggiano's | 2/5 |
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OSF as an Employer
3.0/5
OSF has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
OSF scored a -3 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of OSF would recommend the brand to a friend. ENPS measures how likely OSF employees would recommend working at OSF to a friend.
Net Promoter Score
-3
NPS Score
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 35% | Promoters |
|---|---|
| 18% | Passive |
| 47% | Detractors |
