100
NPS
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Methodist
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About Methodist's Brand
Methodist Healthcare is an integrated, not-for-profit healthcare system in Memphis.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Methodist NPS
Methodist's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Methodist's customers would recommend using the product based on a scale of -100 to 100.
Methodist Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Methodist NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Methodist Customer Reviews
Out of the 2 Methodist customer reviews 2 were positive and 0 were constructive. Methodist customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Methodist Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Methodist users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Methodist Product Quality
4/5
Methodist has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Methodist's overall Product Quality score rated by its users and customers.
Methodist Product Information
Methodist’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://methodisthealth.org
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Methodist Pricing
Methodist ROI & Value For Money
4/5
Methodist has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Methodist Customer Satisfaction (CSAT)
Methodist Customer Satisfaction (CSAT) Score
100 / 100
Methodist has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Methodist Customer Service
4/5
Methodist has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Methodist's Customer Service
Address
Memphis, TN
Website
http://methodisthealth.org
Phone Number
(901) 516-7000
Methodist as an Employer
3.7/5
Methodist has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Methodist scored a 100 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Methodist would recommend the brand to a friend. ENPS measures how likely Methodist employees would recommend working at Methodist to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 28% | Promoters |
|---|---|
| 28% | Passive |
| 44% | Detractors |
