0
NPS
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Delphi Technologies
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About Delphi Technologies' Brand
Delphi is a manufacturer and supplier of electronics components and technologies for automotive and commercial vehicle market. Among its major competitors, Delphi Technologies is ranked in 3rd place for NPS while DENSO is 1st, and Aptiv is 2nd.Their current market cap is $1.47B
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Delphi Technologies Ranking
- #2 / 4 of its competitors
Delphi Technologies NPS
Delphi Technologies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Delphi Technologies's customers would recommend using the product based on a scale of -100 to 100.
Delphi Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Delphi Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Jan 2024 -33 | Jan 2024 | -33 |
Nov 2024 0 | Nov 2024 | 0 |
How Other Brands Compare
Delphi Technologies is ranked second for NPS among its competitors. DENSO and AutoZone come in first and third, with Johnson Controls coming in at #4. Among those competitors, it is the lowest valued company behind DENSO.
Delphi Technologies |  AutoZone |  DENSO |  Johnson Controls | |
| Global Ranking | #- | #408 | #- | #- |
| NPS | 0 | -6 | 25 | -17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $1.47B | $43.48B | $49.70B | $43.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delphi Technologies NPS vs. Competitors
Compared to its competitors, Delphi Technologies's NPS is rated right above Visteon Corporation, and is preceded by Aptiv.
| COMPANY | NPS Score | |
|---|---|---|
| DENSO | 25 |
 | Aptiv | 0 |
| Delphi Technologies | 0 |
 | Visteon Corporation | -1 |
| AutoZone | -6 |
| Johnson Controls | -17 |
 | Crestron Electronics | -31 |
Delphi Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Delphi Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Delphi Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Delphi Technologies's Customer Loyalty score is rated right above DENSO.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Delphi Technologies | 100% |
| DENSO | 82% |
| AutoZone | 77% |
| Crestron Electronics | 75% |
| Aptiv | 72% |
| Johnson Controls | 71% |
| Visteon Corporation | 64% |
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Delphi Technologies Product Quality
3.4/5
Delphi Technologies has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Delphi Technologies Product Information
Delphi Technologies’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.delphi.com/
- Company Size
- 10,000+ Employees
Industry
Automotive and Transportation
Delphi Technologies Product Quality vs. Competitors
Compared to its competitors, Delphi Technologies's Product Quality score is rated right above Visteon Corporation, and is preceded by Aptiv.
| COMPANY | Product Quality Score | |
|---|---|---|
| DENSO | 4/5 |
| Aptiv | 3.9/5 |
| Delphi Technologies | 3.4/5 |
| Visteon Corporation | 3.3/5 |
| Crestron Electronics | 3.3/5 |
| Johnson Controls | 3.1/5 |
| AutoZone | 3/5 |
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Delphi Technologies Pricing
Delphi Technologies ROI & Value For Money
2.7/5
Delphi Technologies has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Delphi Technologies Pricing vs. Competitors
Compared to its competitors, Delphi Technologies's ROI score is rated right above Crestron Electronics, and is preceded by Johnson Controls.
| COMPANY | Pricing Score | |
|---|---|---|
| DENSO | 4.1/5 |
| Aptiv | 4/5 |
| Visteon Corporation | 3.1/5 |
| AutoZone | 3/5 |
| Johnson Controls | 3/5 |
| Delphi Technologies | 2.7/5 |
| Crestron Electronics | 2.7/5 |
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Delphi Technologies Customer Satisfaction (CSAT)
Delphi Technologies Customer Satisfaction (CSAT) Score
33 / 100
Delphi Technologies has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Delphi Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Delphi Technologies's Customer Satisfaction score is rated right below Crestron Electronics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DENSO | 82% |
| Aptiv | 70% |
| Visteon Corporation | 54% |
| Johnson Controls | 52% |
| AutoZone | 51% |
| Crestron Electronics | 50% |
| Delphi Technologies | 33% |
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Delphi Technologies Customer Service
2.7/5
Delphi Technologies has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Delphi Technologies's Customer Service
Address
5725 Delphi Drive, New York City, NY 48098
Website
http://www.delphi.com/
Phone Number
248-813-2000
Delphi Technologies's Social Links
Delphi Technologies Customer Service vs. Competitors
Compared to its competitors, Delphi Technologies's Customer Service score is rated right below Crestron Electronics.
| COMPANY | Customer Service Score | |
|---|---|---|
| DENSO | 4.1/5 |
| Aptiv | 4/5 |
| Visteon Corporation | 3.4/5 |
| Johnson Controls | 3/5 |
| AutoZone | 2.9/5 |
| Crestron Electronics | 2.9/5 |
| Delphi Technologies | 2.7/5 |
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Consumer vs. Employees
Delphi Technologies scored a 0 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Delphi Technologies would recommend the brand to a friend. ENPS measures how likely Delphi Technologies employees would recommend working at Delphi Technologies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
