-31
NPS
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Crestron Electronics
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About Crestron Electronics' Brand
At Crestron we build technology for every way people work, everywhere in the world – from desktop to boardrooms, offices to multi-nationals. Technology that adapts to what you have and prepares you for what you’ll need. Platforms, devices, and systems designed to improve communication and collaboration. All managed by a cloud-based system for easy deployment, monitoring and upgrading. At Crestron we create faster, better, simpler solutions so people can work faster, better, and more productively. Our products are backed by more than 90 fully staffed offices that provide 24 x 7 x 365 sales, technical, and training support across the globe. In addition to our World Headquarters in Rockleigh, New Jersey, Crestron has sales and support offices throughout the U.S., Canada, Europe, Asia, Latin America, and Australia. Discover Crestron by visiting www.crestron.com. Among its major competitors, Crestron Electronics is ranked in 6th place for NPS while AMX is 1st, and Extron Electronics is 2nd.
Brand at a Glance
75%
Customer Loyalty
3.3/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Crestron Electronics Ranking
- #4 / 4 of its competitors
Crestron Electronics NPS
Crestron Electronics's Net Promoter Score (NPS) is a -31 with 25% Promoters, 19% Passives, and 56% Detractors. Net Promoter Score tracks whether Crestron Electronics's customers would recommend using the product based on a scale of -100 to 100.
Crestron Electronics Overall NPS
| 25% | Promoters |
|---|---|
| 19% | Passives |
| 56% | Detractors |
Crestron Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -8 | Oct 2021 | -8 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 -1 | Mar 2022 | -1 |
May 2022 -6 | May 2022 | -6 |
Jul 2022 -5 | Jul 2022 | -5 |
Aug 2022 -10 | Aug 2022 | -10 |
Dec 2022 -15 | Dec 2022 | -15 |
Feb 2023 -18 | Feb 2023 | -18 |
Sep 2023 -21 | Sep 2023 | -21 |
Jan 2024 -24 | Jan 2024 | -24 |
Mar 2024 -28 | Mar 2024 | -28 |
Dec 2024 -31 | Dec 2024 | -31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crestron Electronics NPS by Gender
Female customers rated Crestron Electronics's NPS 20 points higher than Male customers.
Male
-60
Crestron Electronics's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-40
Crestron Electronics's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Crestron Electronics NPS by Ethnicity
Crestron Electronics's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Crestron Electronics NPS by Usage
Crestron Electronics's NPS was rated the highest by customers who have used Crestron Electronics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -100 | Over 10 Years | -100 |
Crestron Electronics NPS vs. Competitors
Compared to its competitors, Crestron Electronics's NPS is rated right below Poly.
| COMPANY | NPS Score | |
|---|---|---|
 | AMX | 100 |
 | Extron Electronics | 39 |
 | Lutron | 31 |
 | Legrand | 25 |
 | Poly | 9 |
| Crestron Electronics | -31 |
Crestron Electronics Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Crestron Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Crestron Electronics Customer Loyalty Score by Gender
Crestron Electronics's Customer Loyalty score was rated 82 by both Female and Male customers on Comparably.
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Male
82%
Yes
Female
82%
Yes
Crestron Electronics Customer Loyalty Score by Ethnicity
Crestron Electronics's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Crestron Electronics Customer Loyalty Score by Usage
Crestron Electronics's Customer Loyalty score was rated the highest by customers who have used Crestron Electronics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Crestron Electronics Customer Loyalty vs. Competitors
Compared to its competitors, Crestron Electronics's Customer Loyalty score is rated right above Extron Electronics, and is preceded by Lutron.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AMX | 100% |
| Poly | 82% |
| Legrand | 80% |
| Lutron | 75% |
| Crestron Electronics | 75% |
| Extron Electronics | 69% |
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Crestron Electronics Product Quality
3.3/5
Crestron Electronics has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Crestron Electronics Product Information
Crestron Electronics’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.crestron.com
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Electronics
Quick Insights into Crestron Electronics Product Quality
Crestron Electronics's Product Quality score was rated highest by customers who have used Crestron Electronics's products/services for 5 to 10 Years, and rated lowest by customers who have used Crestron Electronics's products/services for Over 10 Years.
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Ranked Crestron Electronics Product Quality the Highest
Ranked Crestron Electronics Product Quality the Lowest
Crestron Electronics Product Quality Score by Gender
Female customers rated Crestron Electronics's Product Quality score 0.3 stars higher than Male customers.
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Male
2.9/5
Female
3.2/5
Crestron Electronics Product Quality Score by Ethnicity
Crestron Electronics's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Crestron Electronics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Crestron Electronics Product Quality Score by Usage
Crestron Electronics's Product Quality score was rated the highest by customers who have used Crestron Electronics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Crestron Electronics Product Quality vs. Competitors
Compared to its competitors, Crestron Electronics's Product Quality score is rated right above AMX, and is preceded by Poly.
| COMPANY | Product Quality Score | |
|---|---|---|
| Extron Electronics | 4.1/5 |
| Lutron | 3.9/5 |
| Legrand | 3.9/5 |
| Poly | 3.6/5 |
| Crestron Electronics | 3.3/5 |
| AMX | 1.5/5 |
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Crestron Electronics Pricing
Crestron Electronics ROI & Value For Money
2.7/5
Crestron Electronics has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Crestron Electronics ROI
Crestron Electronics's ROI score was rated highest by customers who have used Crestron Electronics's products/services for 5 to 10 Years, and rated lowest by customers who have used Crestron Electronics's products/services for Over 10 Years.
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Ranked Crestron Electronics ROI the Highest
Ranked Crestron Electronics ROI the Lowest
Crestron Electronics ROI Score by Gender
Female customers rated Crestron Electronics's ROI score 0.5 stars higher than Male customers.
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Male
2/5
Female
2.5/5
Crestron Electronics ROI Score by Ethnicity
Crestron Electronics's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Crestron Electronics ROI Score by Usage
Crestron Electronics's ROI score was rated the highest by customers who have used Crestron Electronics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Crestron Electronics Pricing vs. Competitors
Compared to its competitors, Crestron Electronics's ROI score is rated right above AMX, and is preceded by Poly.
| COMPANY | Pricing Score | |
|---|---|---|
| Extron Electronics | 4.4/5 |
| Legrand | 3.7/5 |
| Lutron | 3.6/5 |
| Poly | 3.5/5 |
| Crestron Electronics | 2.7/5 |
| AMX | 1.5/5 |
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Crestron Electronics Customer Satisfaction (CSAT)
Crestron Electronics Customer Satisfaction (CSAT) Score
50 / 100
Crestron Electronics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Crestron Electronics Customer Satisfaction
Crestron Electronics's Customer Satisfaction score was rated highest by Male customers.
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Ranked Crestron Electronics Customer Satisfaction the Highest
Crestron Electronics Customer Satisfaction Score by Gender
Crestron Electronics's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Crestron Electronics Customer Satisfaction vs. Competitors
Compared to its competitors, Crestron Electronics's Customer Satisfaction score is rated right above AMX, and is preceded by Poly.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Extron Electronics | 83% |
| Lutron | 75% |
| Legrand | 69% |
| Poly | 61% |
| Crestron Electronics | 50% |
| AMX | 0% |
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Crestron Electronics Customer Service
2.9/5
Crestron Electronics has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Crestron Electronics's Customer Service
Address
15 Volvo Dr, Northvale, NJ 07647
Website
http://www.crestron.com
Phone Number
6783390066
Crestron Electronics's Social Links
Quick Insights into Crestron Electronics Customer Service
Crestron Electronics's Customer Service score was rated highest by customers who have used Crestron Electronics's products/services for 5 to 10 Years, and rated lowest by customers who have used Crestron Electronics's products/services for Over 10 Years.
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Ranked Crestron Electronics Customer Service the Highest
Ranked Crestron Electronics Customer Service the Lowest
Crestron Electronics Customer Service Score by Gender
Female customers rated Crestron Electronics's Customer Service score 1.1 stars higher than Male customers.
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Male
1.8/5
Female
2.9/5
Crestron Electronics Customer Service Score by Ethnicity
Crestron Electronics's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Crestron Electronics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Crestron Electronics Customer Service Score by Usage
Crestron Electronics's Customer Service score was rated the highest by customers who have used Crestron Electronics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Crestron Electronics Customer Service vs. Competitors
Compared to its competitors, Crestron Electronics's Customer Service score is rated right above AMX, and is preceded by Poly.
| COMPANY | Customer Service Score | |
|---|---|---|
| Extron Electronics | 4.2/5 |
| Legrand | 4/5 |
| Lutron | 3.8/5 |
| Poly | 3.4/5 |
| Crestron Electronics | 2.9/5 |
| AMX | 1.5/5 |
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Crestron Electronics as an Employer
4.4/5
Crestron Electronics has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Crestron Electronics scored a -31 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Crestron Electronics would recommend the brand to a friend. ENPS measures how likely Crestron Electronics employees would recommend working at Crestron Electronics to a friend.
Net Promoter Score
-31
NPS Score
| 25% | Promoters |
|---|---|
| 19% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 52% | Promoters |
|---|---|
| 30% | Passive |
| 18% | Detractors |
