100
NPS
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Brand Page
AMX
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About AMX's Brand
Automate, connect, control and manage buildings & environments with AMX. Stay current on #av solutions & connected with #avtweeps. social.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
AMX NPS
AMX's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether AMX's customers would recommend using the product based on a scale of -100 to 100.
AMX Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
AMX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AMX Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AMX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AMX Product Quality
1.5/5
AMX has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AMX's overall Product Quality score rated by its users and customers.
AMX Product Information
AMX’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.amx.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
SaaS
AMX Pricing
AMX ROI & Value For Money
1.5/5
AMX has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AMX's overall ROI score rated by its users and customers.
AMX Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AMX Customer Service
1.5/5
AMX has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AMX's overall Customer Service score rated by its users and customers.
About AMX's Customer Service
Address
3000 Research Drive, Richardson, TX
Website
http://www.amx.com
Phone Number
4696247161
AMX as an Employer
Consumer vs. Employees
AMX scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of AMX would recommend the brand to a friend. ENPS measures how likely AMX employees would recommend working at AMX to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
