Poly NPS & Customer Reviews

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Poly

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Poly

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About Poly's Brand

Poly is the global communications company that powers authentic human connection and collaboration. Among its major competitors, Poly is ranked in 3rd place for NPS while Zoom Video Communications is 1st, and Highfive is 2nd.Their current market cap is $1.66B

Brand at a Glance

82%

Customer Loyalty

3.6/5

Product Quality

3.5/5

Pricing

3.4/5

Customer Service

Poly CMO

Amy Barzdukas

Amy Barzdukas serves as the Chief Marketing Officer and Executive Vice President of Polycom. Amy started at Polycom in May of 2017. Amy currently resides in the San Francisco Bay Area.

Poly Ranking

^#2 / 4 of its competitors

Poly NPS

Poly's Net Promoter Score (NPS) is a 9 with 47% Promoters, 15% Passives, and 38% Detractors. Net Promoter Score tracks whether Poly's customers would recommend using the product based on a scale of -100 to 100.

Poly Overall NPS

NPS

47%	Promoters
15%	Passives
38%	Detractors

Poly NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2022 -1	Sep 2022	-1
Oct 2022 4	Oct 2022	4
Dec 2022 7	Dec 2022	7
Jan 2023 4	Jan 2023	4
Feb 2023 0	Feb 2023	0
May 2023 -1	May 2023	-1
Jun 2023 2	Jun 2023	2
Aug 2023 6	Aug 2023	6
Sep 2023 7	Sep 2023	7
Feb 2024 8	Feb 2024	8
Mar 2025 6	Mar 2025	6
May 2025 9	May 2025	9

How Other Brands Compare

Poly is ranked second for NPS among its competitors. Zoom Video Communications and Avaya come in first and third, with BlueJeans Network coming in at #4. Among those competitors, it is the third most valued company behind Zoom Video Communications.

	Poly	Zoom Video Communications	Avaya	BlueJeans Network
Global Ranking	#-	#12	#-	#-
NPS	9	44	-11	-34
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$1.66B	$93.30B	$2.45B	$750.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Poly NPS by Gender

Male customers rated Poly's NPS 62 points higher than Female customers.

Male

Poly's NPS was rated 37 by Male customers on Comparably.

62%

Promoters

13%

Passives

25%

Detractors

Female

-25

Poly's NPS was rated -25 by Female customers on Comparably.

25%

Promoters

25%

Passives

50%

Detractors

Poly NPS by Ethnicity

Poly's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
Asian or Pacific Islander 20	Asian or Pacific Islander	20

Poly NPS by Age

Poly's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

34%

33%

36-40

33%

67%

Poly NPS by Usage

Poly's NPS was rated the highest by customers who have used Poly's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50
1 to 2 Years -100	1 to 2 Years	-100

Poly NPS vs. Competitors

Compared to its competitors, Poly's NPS is rated right above Avaya, and is preceded by Highfive.

COMPANY		NPS Score
	Zoom Video Communications	44
	Highfive	33
	Poly	9
	Avaya	-11
	BlueJeans Network	-34
	Vidyo	-50

Poly Customer Reviews

Out of the 3 Poly customer reviews 3 were positive and 0 were constructive. Poly customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Poly Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Poly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82%

18%

Poly Customer Loyalty Score by Gender

Female customers rated Poly's Customer Loyalty score 11% higher than Male customers.

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Male

89%

Yes

Female

100%

Yes

Poly Customer Loyalty Score by Ethnicity

Poly's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

Poly Customer Loyalty Score by Age

Poly's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 36-40 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%
36-40 100%	36-40	100%

Poly Customer Loyalty Score by Usage

Poly's Customer Loyalty score was rated the highest by customers who have used Poly's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	78%
1 to 2 Years	100%

Poly Customer Loyalty Score by Industry

Poly's Customer Loyalty score was rated 85% by Tech industry customers.

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Tech	85%

Poly Customer Loyalty vs. Competitors

Compared to its competitors, Poly's Customer Loyalty score is rated right above Avaya, and is preceded by Zoom Video Communications.

COMPANY		Customer Loyalty Score
	Zoom Video Communications	84%
	Poly	82%
	Avaya	67%
	BlueJeans Network	55%
	Vidyo	54%
	Highfive	N/A

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Poly Product Quality

3.6/5

Poly has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Poly Product Information

Poly’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Poly's product the highest.

Website: http://www.poly.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Enterprise

SaaS

Quick Insights into Poly Product Quality

Poly's Product Quality score was rated highest by customers who have used Poly's products/services for Less than 1 Year, and rated lowest by customers who have used Poly's products/services for 1 to 2 Years.

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Ranked Poly Product Quality the Highest

Less than 1 Year	4.7
Male	4
31-35	3.8

Ranked Poly Product Quality the Lowest

Female	3
36-40	2.6
1 to 2 Years	1.5

Poly Product Quality Score by Gender

Male customers rated Poly's Product Quality score 1 stars higher than Female customers.

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Male

4/5

Female

3/5

Poly Product Quality Score by Ethnicity

Poly's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8

Poly Product Quality Score by Age

Poly's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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Summary	Age	Score
31-35 3.8	31-35	3.8
36-40 2.6	36-40	2.6

Poly Product Quality Score by Usage

Poly's Product Quality score was rated the highest by customers who have used Poly's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.7
1 to 2 Years	1.5

Poly Product Quality Score by Industry

Poly's Product Quality score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

Poly Product Quality vs. Competitors

Compared to its competitors, Poly's Product Quality score is rated right above Avaya, and is preceded by BlueJeans Network.

COMPANY		Product Quality Score
	Zoom Video Communications	4.3/5
	Highfive	4.2/5
	BlueJeans Network	4/5
	Poly	3.6/5
	Avaya	3.1/5
	Vidyo	2.8/5

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Poly Pricing

Poly ROI & Value For Money

3.5/5

Poly has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Poly Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Poly ROI

Poly's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Poly's products/services for 1 to 2 Years.

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Ranked Poly ROI the Highest

31-35	4.8
Less than 1 Year	4.7
Asian or Pacific Islander	4.2

Ranked Poly ROI the Lowest

Caucasian	2.9
36-40	2.5
1 to 2 Years	1.8

Poly ROI Score by Gender

Male customers rated Poly's ROI score 1.1 stars higher than Female customers.

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Male

4.1/5

Female

3/5

Poly ROI Score by Ethnicity

Poly's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2

Poly ROI Score by Age

Poly's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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Summary	Age	Score
31-35 4.8	31-35	4.8
36-40 2.5	36-40	2.5

Poly ROI Score by Usage

Poly's ROI score was rated the highest by customers who have used Poly's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.7
1 to 2 Years	1.8

Poly ROI Score by Industry

Poly's ROI score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

Poly Pricing vs. Competitors

Compared to its competitors, Poly's ROI score is rated right above Avaya, and is preceded by BlueJeans Network.

COMPANY		Pricing Score
	Highfive	4.2/5
	Zoom Video Communications	4.1/5
	BlueJeans Network	3.7/5
	Poly	3.5/5
	Avaya	3.3/5
	Vidyo	2.7/5

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Poly Customer Satisfaction (CSAT)

Poly Customer Satisfaction (CSAT) Score

63 / 100

Poly has an overall Customer Satisfaction score of 63 rated by its users and customers.

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Very Satisfied	38%
Satisfied	25%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	13%
Very Dissatisfied	11%

Very Satisfied

38%

Satisfied

25%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

13%

Very Dissatisfied

11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Poly Customer Satisfaction

Poly's Customer Satisfaction score was rated highest by customers who have used Poly's products/services for Less than 1 Year, and rated lowest by Female customers.

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Ranked Poly Customer Satisfaction the Highest

Less than 1 Year	100%
Asian or Pacific Islander	75%
Male	75%

Ranked Poly Customer Satisfaction the Lowest

Caucasian	50%
Female	50%

Poly Customer Satisfaction Score by Gender

Male customers rated Poly's Customer Satisfaction score 25 points higher than Female customers.

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75 / 100

Male

	Very Satisfied	50%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

50 / 100

Female

	Very Satisfied	25%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	25%

Poly Customer Satisfaction Score by Ethnicity

Caucasian
50%
Asian or Pacific Islander
75%

CSAT according to Caucasian

Poly's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

CSAT according to Asian or Pacific Islander

Poly's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

Poly Customer Satisfaction Score by Usage

Poly's Customer Satisfaction score was rated 100 points by customers who have used Poly's products/services for Less than 1 Year.

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Less than 1 Year	100

Poly Customer Satisfaction Score by Industry

Poly's Customer Satisfaction score was rated 67 points by Tech industry customers.

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{
	"title": "Poly Customer Satisfaction Score by Industry",
	"text": "Poly's Customer Satisfaction score was rated 67 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Poly's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
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}

Tech	67

Poly Customer Satisfaction vs. Competitors

Compared to its competitors, Poly's Customer Satisfaction score is rated right above Avaya, and is preceded by Zoom Video Communications.

COMPANY		Customer Satisfaction (CSAT) Score
	Zoom Video Communications	74%
	Poly	61%
	Avaya	48%
	Vidyo	33%
	Highfive	0%
	BlueJeans Network	0%

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Poly Customer Service

3.4/5

Poly has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Poly's Customer Service

Address

345 Encinal Street, Santa Cruz, CA 95060

Website

http://www.poly.com

Phone Number

1 (800) POLYCOM or 1 (800

Poly's Social Links

Quick Insights into Poly Customer Service

Poly's Customer Service score was rated highest by customers who have used Poly's products/services for Less than 1 Year, and rated lowest by customers who have used Poly's products/services for 1 to 2 Years.

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Ranked Poly Customer Service the Highest

Less than 1 Year	4.9
31-35	4.8
Asian or Pacific Islander	4.2

Ranked Poly Customer Service the Lowest

Caucasian	3
36-40	2.5
1 to 2 Years	1.8

Poly Customer Service Score by Gender

Male customers rated Poly's Customer Service score 1 stars higher than Female customers.

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Male

4.1/5

Female

3.1/5

Poly Customer Service Score by Ethnicity

Poly's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2

Poly Customer Service Score by Age

Poly's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
31-35 4.8	31-35	4.8
36-40 2.5	36-40	2.5

Poly Customer Service Score by Usage

Poly's Customer Service score was rated the highest by customers who have used Poly's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.9
1 to 2 Years	1.8

Poly Customer Service Score by Industry

Poly's Customer Service score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

Poly Customer Service vs. Competitors

Compared to its competitors, Poly's Customer Service score is rated right above Avaya, and is preceded by BlueJeans Network.

COMPANY		Customer Service Score
	Zoom Video Communications	4/5
	Highfive	3.7/5
	BlueJeans Network	3.5/5
	Poly	3.4/5
	Avaya	3.4/5
	Vidyo	2.9/5

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Poly as an Employer

2.8/5

Poly has a 2.8/5 stars for its overall company culture rated by their employees

top

35%

CEO of Poly

Joe Burton

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Poly scored a 9 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Poly would recommend the brand to a friend. ENPS measures how likely Poly employees would recommend working at Poly to a friend.

Net Promoter Score

NPS Score

47%	Promoters
15%	Passive
38%	Detractors

Employee Net Promoter Score

eNPS Score

38%	Promoters
26%	Passive
36%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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