-50
NPS
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Vidyo
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About Vidyo's Brand
Vidyo enriches people’s lives by embedding real-time video into digital communications in the moments that matter most. Among its major competitors, Vidyo is ranked in 6th place for NPS while GoTo is 1st, and Zoom Video Communications is 2nd. Overall, Vidyo has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $8.73M
Brand at a Glance
54%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Vidyo Ranking
- #4 / 4 of its competitors
Vidyo NPS
Vidyo's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Vidyo's customers would recommend using the product based on a scale of -100 to 100.
Vidyo Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Vidyo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2020 0 | Nov 2020 | 0 |
Dec 2020 -33 | Dec 2020 | -33 |
Mar 2021 -50 | Mar 2021 | -50 |
Sep 2021 -60 | Sep 2021 | -60 |
Nov 2021 -67 | Nov 2021 | -67 |
Jul 2023 -71 | Jul 2023 | -71 |
Oct 2023 -50 | Oct 2023 | -50 |
How Other Brands Compare
Vidyo is ranked #4 for NPS among its competitors. GoTo and Zoom Video Communications come in first and second, with Microsoft coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.
Vidyo |  Zoom Video Communications |  Microsoft |  GoTo | |
| Global Ranking | #- | #12 | #22 | #291 |
| NPS | -50 | 44 | 38 | 59 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Negative |
| Valuation Updated every 24 hours for public companies | $8.73M | $93.30B | $1.91T | $4.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vidyo NPS vs. Competitors
Compared to its competitors, Vidyo's NPS is rated right below BlueJeans Network.
| COMPANY | NPS Score | |
|---|---|---|
| GoTo | 59 |
| Zoom Video Communications | 44 |
| Microsoft | 38 |
 | Poly | 9 |
 | ReadyTalk | N/A |
 | BlueJeans Network | -34 |
| Vidyo | -50 |
Vidyo Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Vidyo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vidyo Customer Loyalty vs. Competitors
Compared to its competitors, Vidyo's Customer Loyalty score is rated right above ReadyTalk, and is preceded by BlueJeans Network.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GoTo | 88% |
| Zoom Video Communications | 84% |
| Microsoft | 84% |
| Poly | 82% |
| BlueJeans Network | 55% |
| Vidyo | 54% |
| ReadyTalk | N/A |
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Vidyo Product Quality
2.8/5
Vidyo has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Vidyo Product Information
Vidyo’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.vidyo.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
FinTech
Healthcare
SaaS
Vidyo Product Quality vs. Competitors
Compared to its competitors, Vidyo's Product Quality score is rated right above ReadyTalk, and is preceded by Poly.
| COMPANY | Product Quality Score | |
|---|---|---|
| GoTo | 4.4/5 |
| Zoom Video Communications | 4.3/5 |
| Microsoft | 4.1/5 |
| BlueJeans Network | 4/5 |
| Poly | 3.6/5 |
| Vidyo | 2.8/5 |
| ReadyTalk | N/A |
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Vidyo Pricing
Vidyo ROI & Value For Money
2.7/5
Vidyo has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Vidyo Pricing vs. Competitors
Compared to its competitors, Vidyo's ROI score is rated right above ReadyTalk, and is preceded by Poly.
| COMPANY | Pricing Score | |
|---|---|---|
| GoTo | 4.4/5 |
| Zoom Video Communications | 4.1/5 |
| Microsoft | 4/5 |
| BlueJeans Network | 3.7/5 |
| Poly | 3.5/5 |
| Vidyo | 2.7/5 |
| ReadyTalk | N/A |
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Vidyo Customer Satisfaction (CSAT)
Vidyo Customer Satisfaction (CSAT) Score
33 / 100
Vidyo has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vidyo Customer Satisfaction vs. Competitors
Compared to its competitors, Vidyo's Customer Satisfaction score is rated right above BlueJeans Network, and is preceded by Poly.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GoTo | 89% |
| Microsoft | 80% |
| Zoom Video Communications | 74% |
| Poly | 61% |
| Vidyo | 33% |
| BlueJeans Network | 0% |
| ReadyTalk | 0% |
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Vidyo Customer Service
2.9/5
Vidyo has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Vidyo's Customer Service
Address
433 Hackensack Ave, Hackensack, NJ
Website
http://www.vidyo.com
Phone Number
2014786171
Vidyo Customer Service vs. Competitors
Compared to its competitors, Vidyo's Customer Service score is rated right above ReadyTalk, and is preceded by Poly.
| COMPANY | Customer Service Score | |
|---|---|---|
| GoTo | 4.3/5 |
| Zoom Video Communications | 4/5 |
| Microsoft | 4/5 |
| BlueJeans Network | 3.5/5 |
| Poly | 3.4/5 |
| Vidyo | 2.9/5 |
| ReadyTalk | N/A |
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Vidyo as an Employer
3.3/5
Vidyo has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Vidyo scored a -50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Vidyo would recommend the brand to a friend. ENPS measures how likely Vidyo employees would recommend working at Vidyo to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
