31
NPS
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Lutron
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About Lutron's Brand
A dynamic, people-centric, technology-driven organization. Lutron is a global leader in the design and manufacturing of innovative lighting controls, motorized shading solutions, and intelligent light sources that enhance the places where we live, work, and play. Among its major competitors, Lutron is ranked in 2nd place for NPS while Control4 is 1st, and Legrand is 3rd.
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Lutron Ranking
- #2 / 4 of its competitors
Lutron NPS
Lutron's Net Promoter Score (NPS) is a 31 with 59% Promoters, 13% Passives, and 28% Detractors. Net Promoter Score tracks whether Lutron's customers would recommend using the product based on a scale of -100 to 100.
Lutron Overall NPS
| 59% | Promoters |
|---|---|
| 13% | Passives |
| 28% | Detractors |
Lutron NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 23 | Feb 2024 | 23 |
Mar 2024 27 | Mar 2024 | 27 |
Apr 2024 26 | Apr 2024 | 26 |
Aug 2024 33 | Aug 2024 | 33 |
Oct 2024 33 | Oct 2024 | 33 |
Nov 2024 29 | Nov 2024 | 29 |
Dec 2024 32 | Dec 2024 | 32 |
Mar 2025 30 | Mar 2025 | 30 |
May 2025 29 | May 2025 | 29 |
Jun 2025 29 | Jun 2025 | 29 |
Aug 2025 31 | Aug 2025 | 31 |
Sep 2025 33 | Sep 2025 | 33 |
How Other Brands Compare
Lutron is ranked second for NPS among its competitors. Control4 and Legrand come in first and third, with Acuity Brands coming in at #4.
Lutron |  Legrand |  Acuity Brands |  Control4 | |
| Global Ranking | #- | #902 | #- | #- |
| NPS | 31 | 25 | 14 | 50 |
| Valuation Updated every 24 hours for public companies | - | - | $6.01B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lutron NPS by Gender
Male customers rated Lutron's NPS 24 points higher than Female customers.
Male
4
Lutron's NPS was rated 4 by Male customers on Comparably.
40%
Promoters
24%
Passives
36%
Detractors
Female
-20
Lutron's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Lutron NPS by Ethnicity
Lutron's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Lutron NPS by Age
Lutron's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Lutron NPS by Usage
Lutron's NPS was rated the highest by customers who have used Lutron's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
2 to 5 Years -33 | 2 to 5 Years | -33 |
5 to 10 Years -14 | 5 to 10 Years | -14 |
Over 10 Years 20 | Over 10 Years | 20 |
Lutron NPS vs. Competitors
Compared to its competitors, Lutron's NPS is rated right above Legrand, and is preceded by Control4.
| COMPANY | NPS Score | |
|---|---|---|
| Control4 | 50 |
| Lutron | 31 |
| Legrand | 25 |
 | Leviton | 25 |
| Acuity Brands | 14 |
 | Savant | 0 |
 | Crestron Electronics | -31 |
Lutron Customer Reviews
Out of the 9 Lutron customer reviews 6 were positive and 3 were constructive. Lutron customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Lutron Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Lutron users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lutron Customer Loyalty Score by Gender
Male customers rated Lutron's Customer Loyalty score 11% higher than Female customers.
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Male
75%
Yes
Female
64%
Yes
Lutron Customer Loyalty Score by Ethnicity
Lutron's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lutron.
75
out of 100
Caucasian
55
out of 100
Hispanic or Latino
78
out of 100
Asian or Pacific Islander
Lutron Customer Loyalty Score by Age
Lutron's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 74% | 31-35 | 74% |
36-40 78% | 36-40 | 78% |
41-45 70% | 41-45 | 70% |
46-50 78% | 46-50 | 78% |
61-65 70% | 61-65 | 70% |
Lutron Customer Loyalty Score by Usage
Lutron's Customer Loyalty score was rated the highest by customers who have used Lutron's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Lutron Customer Loyalty Score by Industry
Lutron's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
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Lutron Customer Loyalty vs. Competitors
Compared to its competitors, Lutron's Customer Loyalty score is rated right above Crestron Electronics, and is preceded by Leviton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Savant | 100% |
| Acuity Brands | 82% |
| Legrand | 80% |
| Control4 | 79% |
| Leviton | 78% |
| Lutron | 75% |
| Crestron Electronics | 75% |
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Lutron Product Quality
3.9/5
Lutron has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Lutron Product Information
Lutron’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lutron's product the highest. Reviewers from the Construction industry rated Lutron the lowest at 4.1.
- Website
- https://www.lutron.com/
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Electronics
Quick Insights into Lutron Product Quality
Lutron's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers ages 41-45.
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Ranked Lutron Product Quality the Highest
Ranked Lutron Product Quality the Lowest
Lutron Product Quality Score by Gender
Male customers rated Lutron's Product Quality score 0.7 stars higher than Female customers.
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Male
3.9/5
Female
3.2/5
Lutron Product Quality Score by Ethnicity
Lutron's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Lutron Product Quality Score by Age
Lutron's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
31-35 4 | 31-35 | 4 |
36-40 3.4 | 36-40 | 3.4 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.6 | 46-50 | 3.6 |
61-65 5 | 61-65 | 5 |
Lutron Product Quality Score by Usage
Lutron's Product Quality score was rated the highest by customers who have used Lutron's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Lutron Product Quality Score by Industry
Lutron's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Lutron Product Quality vs. Competitors
Compared to its competitors, Lutron's Product Quality score is rated right above Legrand, and is preceded by Savant.
| COMPANY | Product Quality Score | |
|---|---|---|
| Savant | 4.1/5 |
| Lutron | 3.9/5 |
| Legrand | 3.9/5 |
| Acuity Brands | 3.8/5 |
| Control4 | 3.6/5 |
| Leviton | 3.5/5 |
| Crestron Electronics | 3.3/5 |
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Lutron Pricing
Lutron ROI & Value For Money
3.6/5
Lutron has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Lutron Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from Lutron.
Quick Insights into Lutron ROI
Lutron's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Lutron's products/services for 2 to 5 Years.
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Ranked Lutron ROI the Highest
Ranked Lutron ROI the Lowest
Lutron ROI Score by Gender
Male customers rated Lutron's ROI score 0.4 stars higher than Female customers.
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Male
3.4/5
Female
3/5
Lutron ROI Score by Ethnicity
Lutron's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Lutron ROI Score by Age
Lutron's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3 | 41-45 | 3 |
46-50 3.1 | 46-50 | 3.1 |
61-65 2.8 | 61-65 | 2.8 |
Lutron ROI Score by Usage
Lutron's ROI score was rated the highest by customers who have used Lutron's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Lutron ROI Score by Industry
Lutron's ROI score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Lutron Pricing vs. Competitors
Compared to its competitors, Lutron's ROI score is rated right above Savant, and is preceded by Legrand.
| COMPANY | Pricing Score | |
|---|---|---|
| Acuity Brands | 3.9/5 |
| Legrand | 3.7/5 |
| Lutron | 3.6/5 |
| Savant | 3.5/5 |
| Leviton | 3.3/5 |
| Control4 | 3.1/5 |
| Crestron Electronics | 2.7/5 |
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Lutron Customer Satisfaction (CSAT)
Lutron Customer Satisfaction (CSAT) Score
75 / 100
Lutron has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
51%
Satisfied
24%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lutron Customer Satisfaction
Lutron's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
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Ranked Lutron Customer Satisfaction the Highest
Ranked Lutron Customer Satisfaction the Lowest
Lutron Customer Satisfaction Score by Gender
Female customers rated Lutron's Customer Satisfaction score 10 points higher than Male customers.
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65 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 4% | |
Very Dissatisfied | 22% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Lutron Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lutron's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.
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69 / 100
Very Satisfied
50%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
25%
CSAT according to Hispanic or Latino
Lutron's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Lutron's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Lutron Customer Satisfaction Score by Age
Lutron's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 72% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 34% | |||||||||||||||
| 61-65 | 100% |
Lutron Customer Satisfaction Score by Usage
Lutron's Customer Satisfaction score was rated the highest by customers who have used Lutron's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Lutron Customer Satisfaction Score by Industry
Lutron's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
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}Lutron Customer Satisfaction vs. Competitors
Compared to its competitors, Lutron's Customer Satisfaction score is rated right above Legrand, and is preceded by Acuity Brands.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Savant | 100% |
| Acuity Brands | 82% |
| Lutron | 75% |
| Legrand | 69% |
| Leviton | 52% |
| Control4 | 50% |
| Crestron Electronics | 50% |
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Lutron Customer Service
3.8/5
Lutron has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Lutron's Customer Service
Address
7200 Suter Road, Coopersburg, PA 18036
Website
https://www.lutron.com/
Phone Number
+1(610) 282-3800
Lutron's Social Links
Quick Insights into Lutron Customer Service
Lutron's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
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Ranked Lutron Customer Service the Highest
Ranked Lutron Customer Service the Lowest
Lutron Customer Service Score by Gender
Lutron's Customer Service score was rated 3.6 by both Female and Male customers on Comparably.
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Male
3.6/5
Female
3.6/5
Lutron Customer Service Score by Ethnicity
Lutron's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lutron.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Lutron Customer Service Score by Age
Lutron's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lutron.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 3.6 | 31-35 | 3.6 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.7 | 46-50 | 3.7 |
61-65 4.5 | 61-65 | 4.5 |
Lutron Customer Service Score by Usage
Lutron's Customer Service score was rated the highest by customers who have used Lutron's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Lutron Customer Service Score by Industry
Lutron's Customer Service score was rated the highest by Construction industry customers, and the lowest by Architecture and Planning industry customers.
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Lutron Customer Service vs. Competitors
Compared to its competitors, Lutron's Customer Service score is rated right above Acuity Brands, and is preceded by Legrand.
| COMPANY | Customer Service Score | |
|---|---|---|
| Legrand | 4/5 |
| Lutron | 3.8/5 |
| Acuity Brands | 3.8/5 |
| Savant | 3.7/5 |
| Leviton | 3.5/5 |
| Control4 | 3.1/5 |
| Crestron Electronics | 2.9/5 |
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Lutron as an Employer
4.5/5
Lutron has a 4.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Lutron scored a 31 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Lutron would recommend the brand to a friend. ENPS measures how likely Lutron employees would recommend working at Lutron to a friend.
Net Promoter Score
31
NPS Score
| 59% | Promoters |
|---|---|
| 13% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 38% | Promoters |
|---|---|
| 36% | Passive |
| 26% | Detractors |
