50
NPS
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Control4
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About Control4 Brand
Control4 provides personalized automation and control solutions that allow virtual control of any device in homes and businesses.
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Control4 NPS
Control4's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Control4's customers would recommend using the product based on a scale of -100 to 100.
Control4 Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Control4 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Sep 2023 33 | Sep 2023 | 33 |
Jan 2024 50 | Jan 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Control4 NPS by Gender
Control4's NPS was rated 100 by Male customers on Comparably.
Male
100
Control4's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Control4's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Control4 NPS by Age
Control4's NPS was rated 100 points by customers ages 41-45 on Comparably.
Control4 NPS by Usage
Control4's NPS was rated 34 points by customers who have used Control4's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Control4 Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Control4 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Control4 Customer Loyalty Score by Gender
Control4's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Control4 Customer Loyalty Score by Age
Control4's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Control4.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Control4 Customer Loyalty Score by Usage
Control4's Customer Loyalty score was rated 70% by customers who have used Control4's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Control4 Customer Loyalty Score by Industry
Control4's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Control4 Product Quality
3.6/5
Control4 has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Control4 Product Information
Control4’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Control4's product the highest.
- Website
- http://control4.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Hardware and Devices
Real Estate
Quick Insights into Control4 Product Quality
Control4's Product Quality score was rated highest by customers ages 41-45.
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Ranked Control4 Product Quality the Highest
Control4 Product Quality Score by Gender
Control4's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Control4.
Male
5/5
Female
N/A
Control4 Product Quality Score by Age
Control4's Product Quality score was rated 5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Control4.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
Control4 Product Quality Score by Usage
Control4's Product Quality score was rated 3.5 stars by customers who have used Control4's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Control4 Product Quality Score by Industry
Control4's Product Quality score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Control4 Pricing
Control4 ROI & Value For Money
3.1/5
Control4 has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Control4 Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Control4 ROI
Control4's ROI score was rated highest by customers ages 41-45.
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Ranked Control4 ROI the Highest
Control4 ROI Score by Gender
Control4's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Control4.
Male
4.2/5
Female
N/A
Control4 ROI Score by Age
Control4's ROI score was rated 4.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Control4.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
Control4 ROI Score by Usage
Control4's ROI score was rated 2.8 stars by customers who have used Control4's products/services for 5 to 10 Years.
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Control4 ROI Score by Industry
Control4's ROI score was rated 4.3 stars by Tech industry customers.
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Control4 Customer Satisfaction (CSAT)
Control4 Customer Satisfaction (CSAT) Score
50 / 100
Control4 has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Control4 Customer Satisfaction
Control4's Customer Satisfaction score was rated highest by Male customers.
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Ranked Control4 Customer Satisfaction the Highest
Control4 Customer Satisfaction Score by Gender
Control4's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Control4.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Control4 Customer Service
3.1/5
Control4 has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Control4's Customer Service
Address
11734 South Election Road, Suite 200, Salt Lake City, UT
Website
http://control4.com
Phone Number
18015233100
Quick Insights into Control4 Customer Service
Control4's Customer Service score was rated highest by customers ages 41-45.
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Ranked Control4 Customer Service the Highest
Control4 Customer Service Score by Gender
Control4's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Control4.
Male
4.2/5
Female
N/A
Control4 Customer Service Score by Age
Control4's Customer Service score was rated 4.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Control4.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
Control4 Customer Service Score by Usage
Control4's Customer Service score was rated 2.8 stars by customers who have used Control4's products/services for 5 to 10 Years.
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Control4 Customer Service Score by Industry
Control4's Customer Service score was rated 4.3 stars by Tech industry customers.
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Control4 as an Employer
2.9/5
Control4 has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Control4 scored a 50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Control4 would recommend the brand to a friend. ENPS measures how likely Control4 employees would recommend working at Control4 to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
