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NPS
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Brand Page
Savant
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About Savant's Brand
Construction Consultancy Company
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Savant NPS
Savant's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Savant's customers would recommend using the product based on a scale of -100 to 100.
Savant Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Savant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Dec 2023 33 | Dec 2023 | 33 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Savant Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Savant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Savant Product Quality
4.1/5
Savant has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Savant's overall Product Quality score rated by its users and customers.
Savant Product Information
Savant’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://savant.aecom.com
- Company Size
- 10,000+ Employees
Industry
Tech
Small Business Services
Savant Pricing
Savant ROI & Value For Money
3.5/5
Savant has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Savant's overall ROI score rated by its users and customers.
Savant Customer Satisfaction (CSAT)
Savant Customer Satisfaction (CSAT) Score
100 / 100
Savant has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Savant Customer Service
3.7/5
Savant has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Savant's overall Customer Service score rated by its users and customers.
About Savant's Customer Service
Address
1999 Avenue of the Stars, Suite 2600, Los Angeles, CA
Website
http://savant.aecom.com
Phone Number
+44 20 7291 0220
Savant as an Employer
Consumer vs. Employees
Savant scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Savant would recommend the brand to a friend. ENPS measures how likely Savant employees would recommend working at Savant to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
