Leviton NPS & Customer Reviews

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Leviton

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Leviton

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About Leviton's Brand

"Leviton provides electrical wiring devices, lighting controls, occupancy sensors, dimmers, switches and network solutions." Among its major competitors, Leviton is ranked in 4th place for NPS while Lutron is 1st, and Panduit is 2nd.

Brand at a Glance

78%

Customer Loyalty

3.5/5

Product Quality

3.3/5

Pricing

3.5/5

Customer Service

Leviton Ranking

^#3 / 4 of its competitors

Leviton NPS

Leviton's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether Leviton's customers would recommend using the product based on a scale of -100 to 100.

Leviton Overall NPS

NPS

55%	Promoters
15%	Passives
30%	Detractors

Leviton NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 29	Oct 2022	29
Jan 2023 32	Jan 2023	32
Feb 2023 29	Feb 2023	29
Aug 2023 28	Aug 2023	28
Sep 2023 23	Sep 2023	23
Feb 2024 25	Feb 2024	25
Apr 2024 25	Apr 2024	25
May 2024 29	May 2024	29
Jun 2024 29	Jun 2024	29
Aug 2024 26	Aug 2024	26
Oct 2024 22	Oct 2024	22
Sep 2025 25	Sep 2025	25

How Other Brands Compare

Leviton is ranked third for NPS among its competitors. Lutron and Legrand come in first and second, with The Home Depot coming in at #4.

	Leviton	The Home Depot	Legrand	Lutron
Global Ranking	#-	#86	#902	#-
NPS	25	21	25	31
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$301.06B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Leviton NPS by Gender

Leviton's NPS was rated 37 by Male customers on Comparably.

Male

Leviton's NPS was rated 37 by Male customers on Comparably.

64%

Promoters

Passives

27%

Detractors

Female

N/A

Leviton's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Leviton NPS by Ethnicity

Leviton's NPS was rated 17 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 17	Caucasian	17

Leviton NPS by Age

Leviton's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

41-45

75%

25%

46-50

33%

67%

Leviton NPS by Usage

Leviton's NPS was rated the highest by customers who have used Leviton's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
Over 10 Years 100	Over 10 Years	100

Leviton NPS vs. Competitors

Compared to its competitors, Leviton's NPS is rated right above The Home Depot, and is preceded by Legrand.

COMPANY		NPS Score
	Lutron	31
	Panduit	27
	Legrand	25
	Leviton	25
	The Home Depot	21
	Legrand, North America	0

Leviton Customer Reviews

Out of the 2 Leviton customer reviews 2 were positive and 0 were constructive. Leviton customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Leviton Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Leviton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78%

22%

Leviton Customer Loyalty Score by Gender

Leviton's Customer Loyalty score was rated 84 by Male customers on Comparably.

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Male

84%

Yes

Female

N/A

Yes

Leviton Customer Loyalty Score by Ethnicity

Leviton's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Leviton Customer Loyalty Score by Age

Leviton's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 100%	41-45	100%
46-50 70%	46-50	70%

Leviton Customer Loyalty Score by Usage

Leviton's Customer Loyalty score was rated the highest by customers who have used Leviton's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	78%
Over 10 Years	100%

Leviton Customer Loyalty Score by Industry

Leviton's Customer Loyalty score was rated 82% by Tech industry customers.

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Tech	82%

Leviton Customer Loyalty vs. Competitors

Compared to its competitors, Leviton's Customer Loyalty score is rated right above Lutron, and is preceded by Legrand.

COMPANY		Customer Loyalty Score
	Legrand, North America	84%
	Panduit	83%
	The Home Depot	81%
	Legrand	80%
	Leviton	78%
	Lutron	75%

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Leviton Product Quality

3.5/5

Leviton has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Leviton Product Information

Leviton’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Leviton's product the highest.

Website: http://www.leviton.com/

Company Size: 5,001-10,000 Employees

Industry

Tech

Hardware and Devices

Quick Insights into Leviton Product Quality

Leviton's Product Quality score was rated highest by customers who have used Leviton's products/services for Over 10 Years, and rated lowest by customers ages 46-50.

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Ranked Leviton Product Quality the Highest

Over 10 Years	5
41-45	4.7
Male	3.7

Ranked Leviton Product Quality the Lowest

Less than 1 Year	2.5
46-50	2

Leviton Product Quality Score by Gender

Leviton's Product Quality score was rated 3.7 by Male customers on Comparably.

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Male

3.7/5

Female

N/A

Leviton Product Quality Score by Ethnicity

Leviton's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

Leviton Product Quality Score by Age

Leviton's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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Summary	Age	Score
41-45 4.7	41-45	4.7
46-50 2	46-50	2

Leviton Product Quality Score by Usage

Leviton's Product Quality score was rated the highest by customers who have used Leviton's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.5
Over 10 Years	5

Leviton Product Quality Score by Industry

Leviton's Product Quality score was rated 3 stars by Tech industry customers.

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Tech	3

Leviton Product Quality vs. Competitors

Compared to its competitors, Leviton's Product Quality score is rated right below The Home Depot.

COMPANY		Product Quality Score
	Lutron	3.9/5
	Legrand	3.9/5
	Panduit	3.9/5
	Legrand, North America	3.8/5
	The Home Depot	3.6/5
	Leviton	3.5/5

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Leviton Pricing

Leviton ROI & Value For Money

3.3/5

Leviton has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Leviton Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Leviton ROI

Leviton's ROI score was rated highest by customers who have used Leviton's products/services for Over 10 Years, and rated lowest by customers ages 46-50.

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Ranked Leviton ROI the Highest

Over 10 Years	4.8
41-45	4.4
Male	3.4

Ranked Leviton ROI the Lowest

Less than 1 Year	2.4
46-50	2

Leviton ROI Score by Gender

Leviton's ROI score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Leviton ROI Score by Ethnicity

Leviton's ROI score was rated 3.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3

Leviton ROI Score by Age

Leviton's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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Summary	Age	Score
41-45 4.4	41-45	4.4
46-50 2	46-50	2

Leviton ROI Score by Usage

Leviton's ROI score was rated the highest by customers who have used Leviton's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
Over 10 Years	4.8

Leviton ROI Score by Industry

Leviton's ROI score was rated 2.9 stars by Tech industry customers.

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Tech	2.9

Leviton Pricing vs. Competitors

Compared to its competitors, Leviton's ROI score is rated right below The Home Depot.

COMPANY		Pricing Score
	Panduit	3.9/5
	Legrand, North America	3.9/5
	Legrand	3.7/5
	Lutron	3.6/5
	The Home Depot	3.6/5
	Leviton	3.3/5

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Leviton Customer Satisfaction (CSAT)

Leviton Customer Satisfaction (CSAT) Score

52 / 100

Leviton has an overall Customer Satisfaction score of 52 rated by its users and customers.

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Very Satisfied	37%
Satisfied	15%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	11%
Very Dissatisfied	32%

Very Satisfied

37%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

32%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Leviton Customer Satisfaction

Leviton's Customer Satisfaction score was rated highest by customers who have used Leviton's products/services for Over 10 Years.

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Ranked Leviton Customer Satisfaction the Highest

Over 10 Years	75%
Caucasian	60%
Male	49%

Leviton Customer Satisfaction Score by Gender

Leviton's Customer Satisfaction score was rated 49 by Male customers on Comparably.

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49 / 100

Male

	Very Satisfied	38%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	0%
	Very Dissatisfied	38%

Leviton Customer Satisfaction Score by Ethnicity

Caucasian
60%

CSAT according to Caucasian

Leviton's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

40%

Leviton Customer Satisfaction Score by Usage

Leviton's Customer Satisfaction score was rated 75 points by customers who have used Leviton's products/services for Over 10 Years.

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Over 10 Years	75

Leviton Customer Satisfaction Score by Industry

Leviton's Customer Satisfaction score was rated 33 points by Tech industry customers.

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	"title": "Leviton Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
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Tech	33

Leviton Customer Satisfaction vs. Competitors

Compared to its competitors, Leviton's Customer Satisfaction score is rated right below Legrand, North America.

COMPANY		Customer Satisfaction (CSAT) Score
	Panduit	80%
	Lutron	75%
	Legrand	69%
	The Home Depot	68%
	Legrand, North America	58%
	Leviton	52%

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Leviton Customer Service

3.5/5

Leviton has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Leviton's Customer Service

Address

Melville, NY

Website

http://www.leviton.com/

Quick Insights into Leviton Customer Service

Leviton's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.

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Ranked Leviton Customer Service the Highest

41-45	4.6
Over 10 Years	4.6
Male	3.4

Ranked Leviton Customer Service the Lowest

Less than 1 Year	2.6
46-50	2

Leviton Customer Service Score by Gender

Leviton's Customer Service score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Leviton Customer Service Score by Ethnicity

Leviton's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3

Leviton Customer Service Score by Age

Leviton's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
41-45 4.6	41-45	4.6
46-50 2	46-50	2

Leviton Customer Service Score by Usage

Leviton's Customer Service score was rated the highest by customers who have used Leviton's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
Over 10 Years	4.6

Leviton Customer Service Score by Industry

Leviton's Customer Service score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

Leviton Customer Service vs. Competitors

Compared to its competitors, Leviton's Customer Service score is rated right below The Home Depot.

COMPANY		Customer Service Score
	Legrand	4/5
	Legrand, North America	4/5
	Panduit	3.9/5
	Lutron	3.8/5
	The Home Depot	3.6/5
	Leviton	3.5/5

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Leviton as an Employer

3.2/5

Leviton has a 3.2/5 stars for its overall company culture rated by their employees

top

40%

CEO of Leviton

Donald Hendler

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Leviton scored a 25 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Leviton would recommend the brand to a friend. ENPS measures how likely Leviton employees would recommend working at Leviton to a friend.

Net Promoter Score

NPS Score

55%	Promoters
15%	Passive
30%	Detractors

Employee Net Promoter Score

-11

eNPS Score

29%	Promoters
31%	Passive
40%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail