27
NPS
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Panduit
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About Panduit's Brand
Panduit develops smarter, scalable network infrastructure and industrial electrical wiring solutions that unlock the full potential of your business.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Panduit NPS
Panduit's Net Promoter Score (NPS) is a 27 with 59% Promoters, 9% Passives, and 32% Detractors. Net Promoter Score tracks whether Panduit's customers would recommend using the product based on a scale of -100 to 100.
Panduit Overall NPS
| 59% | Promoters |
|---|---|
| 9% | Passives |
| 32% | Detractors |
Panduit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 5 | Aug 2023 | 5 |
Sep 2023 9 | Sep 2023 | 9 |
Dec 2023 12 | Dec 2023 | 12 |
Feb 2024 14 | Feb 2024 | 14 |
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 19 | Apr 2024 | 19 |
May 2024 21 | May 2024 | 21 |
Jun 2024 23 | Jun 2024 | 23 |
Jul 2024 22 | Jul 2024 | 22 |
Jan 2025 24 | Jan 2025 | 24 |
Jul 2025 26 | Jul 2025 | 26 |
Nov 2025 28 | Nov 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Panduit NPS by Gender
Female customers rated Panduit's NPS 44 points higher than Male customers.
Male
56
Panduit's NPS was rated 56 by Male customers on Comparably.
78%
Promoters
0%
Passives
22%
Detractors
Female
100
Panduit's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Panduit NPS by Ethnicity
Panduit's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 34 | Other | 34 |
Panduit NPS by Age
Panduit's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Panduit NPS by Usage
Panduit's NPS was rated the highest by customers who have used Panduit's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Over 10 Years 42 | Over 10 Years | 42 |
Panduit Customer Reviews
Out of the 3 Panduit customer reviews 3 were positive and 0 were constructive. Panduit customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Panduit Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Panduit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Panduit Customer Loyalty Score by Gender
Female customers rated Panduit's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Panduit Customer Loyalty Score by Ethnicity
Panduit's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Panduit.
100
out of 100
Asian or Pacific Islander
40
out of 100
Other
Panduit Customer Loyalty Score by Age
Panduit's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Panduit.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
51-55 78% | 51-55 | 78% |
Panduit Customer Loyalty Score by Usage
Panduit's Customer Loyalty score was rated the highest by customers who have used Panduit's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Panduit Customer Loyalty Score by Industry
Panduit's Customer Loyalty score was rated 100% by Tech industry customers.
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Panduit Product Quality
3.9/5
Panduit has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Panduit Product Information
Panduit’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Panduit's product the highest.
- Website
- http://www.panduit.com
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing
Quick Insights into Panduit Product Quality
Panduit's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Panduit Product Quality the Highest
Ranked Panduit Product Quality the Lowest
Panduit Product Quality Score by Gender
Female customers rated Panduit's Product Quality score 0.2 stars higher than Male customers.
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Male
4.4/5
Female
4.6/5
Panduit Product Quality Score by Ethnicity
Panduit's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Panduit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 3.8 | Other | 3.8 |
Panduit Product Quality Score by Age
Panduit's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Panduit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
51-55 4.4 | 51-55 | 4.4 |
Panduit Product Quality Score by Usage
Panduit's Product Quality score was rated 4.1 stars by customers who have used Panduit's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Panduit Product Quality Score by Industry
Panduit's Product Quality score was rated 5 stars by Tech industry customers.
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Panduit Pricing
Panduit ROI & Value For Money
3.9/5
Panduit has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Panduit Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Panduit ROI
Panduit's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 18-25.
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Ranked Panduit ROI the Highest
Ranked Panduit ROI the Lowest
Panduit ROI Score by Gender
Male customers rated Panduit's ROI score 0.2 stars higher than Female customers.
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Male
4.3/5
Female
4.1/5
Panduit ROI Score by Ethnicity
Panduit's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Panduit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 4 | Other | 4 |
Panduit ROI Score by Age
Panduit's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Panduit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
51-55 4.4 | 51-55 | 4.4 |
Panduit ROI Score by Usage
Panduit's ROI score was rated the highest by customers who have used Panduit's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Panduit ROI Score by Industry
Panduit's ROI score was rated 4.9 stars by Tech industry customers.
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Panduit Customer Satisfaction (CSAT)
Panduit Customer Satisfaction (CSAT) Score
80 / 100
Panduit has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Panduit Customer Satisfaction
Panduit's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Panduit's Customer Satisfaction.
Ranked Panduit Customer Satisfaction the Highest
Ranked Panduit Customer Satisfaction the Lowest
Panduit Customer Satisfaction Score by Gender
Female customers rated Panduit's Customer Satisfaction score 24 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Panduit.
76 / 100
MaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Panduit Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Panduit's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Panduit.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Panduit's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Panduit Customer Satisfaction Score by Age
Panduit's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Panduit.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 51-55 | 75% |
Panduit Customer Satisfaction Score by Usage
Panduit's Customer Satisfaction score was rated 71 points by customers who have used Panduit's products/services for Over 10 Years.
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Panduit Customer Satisfaction Score by Industry
Panduit's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Panduit Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
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"stars": 0,
"csatScore": 100,
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}Panduit Customer Service
3.9/5
Panduit has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Panduit's Customer Service
Address
18900 Panduit Drive, Tinley Park, IL 60487
Website
http://www.panduit.com
Phone Number
1(708)532-1800
Quick Insights into Panduit Customer Service
Panduit's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Panduit's Customer Service score.
Ranked Panduit Customer Service the Highest
Ranked Panduit Customer Service the Lowest
Panduit Customer Service Score by Gender
Female customers rated Panduit's Customer Service score 0.5 stars higher than Male customers.
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Male
4.3/5
Female
4.8/5
Panduit Customer Service Score by Ethnicity
Panduit's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Panduit.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 4.1 | Other | 4.1 |
Panduit Customer Service Score by Age
Panduit's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Panduit.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
51-55 4.4 | 51-55 | 4.4 |
Panduit Customer Service Score by Usage
Panduit's Customer Service score was rated the highest by customers who have used Panduit's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Panduit Customer Service Score by Industry
Panduit's Customer Service score was rated 5 stars by Tech industry customers.
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Panduit as an Employer
4.2/5
Panduit has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Panduit scored a 27 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Panduit would recommend the brand to a friend. ENPS measures how likely Panduit employees would recommend working at Panduit to a friend.
Net Promoter Score
27
NPS Score
| 59% | Promoters |
|---|---|
| 9% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
