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NPS
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Legrand, North America
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About Legrand, North America's Brand
Brand at a Glance
84%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Legrand, North America CMO
Legrand, North America NPS
Legrand, North America's Net Promoter Score (NPS) is a 0 with 41% Promoters, 18% Passives, and 41% Detractors. Net Promoter Score tracks whether Legrand, North America's customers would recommend using the product based on a scale of -100 to 100.
Legrand, North America Overall NPS
| 41% | Promoters |
|---|---|
| 18% | Passives |
| 41% | Detractors |
Legrand, North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Mar 2022 -17 | Mar 2022 | -17 |
May 2022 0 | May 2022 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
Oct 2022 9 | Oct 2022 | 9 |
Feb 2023 17 | Feb 2023 | 17 |
Jan 2024 16 | Jan 2024 | 16 |
Mar 2024 12 | Mar 2024 | 12 |
Jun 2024 18 | Jun 2024 | 18 |
Jul 2024 11 | Jul 2024 | 11 |
Dec 2024 10 | Dec 2024 | 10 |
Jan 2025 -1 | Jan 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Legrand, North America NPS by Gender
Male customers rated Legrand, North America's NPS 101 points higher than Female customers.
Male
67
Legrand, North America's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
-34
Legrand, North America's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Legrand, North America NPS by Age
Legrand, North America's NPS was rated 0 points by customers ages 51-55 on Comparably.
Legrand, North America NPS by Usage
Legrand, North America's NPS was rated -25 points by customers who have used Legrand, North America's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -25 | 5 to 10 Years | -25 |
Legrand, North America Customer Reviews
Out of the 3 Legrand, North America customer reviews 2 were positive and 1 was constructive. Legrand, North America customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Legrand, North America Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Legrand, North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Legrand, North America Customer Loyalty Score by Gender
Male customers rated Legrand, North America's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Legrand, North America Customer Loyalty Score by Age
Legrand, North America's Customer Loyalty score was rated 78% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 78% | 51-55 | 78% |
Legrand, North America Customer Loyalty Score by Usage
Legrand, North America's Customer Loyalty score was rated 78% by customers who have used Legrand, North America's products/services for 5 to 10 Years.
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Legrand, North America Customer Loyalty Score by Industry
Legrand, North America's Customer Loyalty score was rated 100% by Tech industry customers.
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Legrand, North America Product Quality
3.8/5
Legrand, North America has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Legrand, North America Product Information
Legrand, North America’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Legrand, North America's product the highest.
- Website
- http://www.legrand.us
- Company Size
- 1,001-5,000 Employees
Industry
Hardware and Devices
Construction
Quick Insights into Legrand, North America Product Quality
Legrand, North America's Product Quality score was rated highest by customers who have used Legrand, North America's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked Legrand, North America Product Quality the Highest
Ranked Legrand, North America Product Quality the Lowest
Legrand, North America Product Quality Score by Gender
Male customers rated Legrand, North America's Product Quality score 0.3 stars higher than Female customers.
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Male
4.1/5
Female
3.8/5
Legrand, North America Product Quality Score by Age
Legrand, North America's Product Quality score was rated 4.1 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.1 | 51-55 | 4.1 |
Legrand, North America Product Quality Score by Usage
Legrand, North America's Product Quality score was rated 4.1 stars by customers who have used Legrand, North America's products/services for 5 to 10 Years.
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Legrand, North America Product Quality Score by Industry
Legrand, North America's Product Quality score was rated 4.1 stars by Tech industry customers.
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Legrand, North America Pricing
Legrand, North America ROI & Value For Money
3.9/5
Legrand, North America has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Legrand, North America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Legrand, North America ROI
Legrand, North America's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Legrand, North America ROI the Highest
Ranked Legrand, North America ROI the Lowest
Legrand, North America ROI Score by Gender
Male customers rated Legrand, North America's ROI score 1.2 stars higher than Female customers.
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Male
4.5/5
Female
3.3/5
Legrand, North America ROI Score by Age
Legrand, North America's ROI score was rated 4 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Legrand, North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4 | 51-55 | 4 |
Legrand, North America ROI Score by Usage
Legrand, North America's ROI score was rated 3.7 stars by customers who have used Legrand, North America's products/services for 5 to 10 Years.
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Legrand, North America ROI Score by Industry
Legrand, North America's ROI score was rated 3.5 stars by Tech industry customers.
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Legrand, North America Customer Satisfaction (CSAT)
Legrand, North America Customer Satisfaction (CSAT) Score
58 / 100
Legrand, North America has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
37%
Satisfied
21%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
14%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Legrand, North America Customer Satisfaction
Legrand, North America's Customer Satisfaction score was rated highest by Male customers.
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Ranked Legrand, North America Customer Satisfaction the Highest
Legrand, North America Customer Satisfaction Score by Gender
Legrand, North America's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Legrand, North America Customer Service
4/5
Legrand, North America has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Legrand, North America's Customer Service
Website
http://www.legrand.us
Quick Insights into Legrand, North America Customer Service
Legrand, North America's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Legrand, North America Customer Service the Highest
Ranked Legrand, North America Customer Service the Lowest
Legrand, North America Customer Service Score by Gender
Male customers rated Legrand, North America's Customer Service score 1 stars higher than Female customers.
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Male
4.6/5
Female
3.6/5
Legrand, North America Customer Service Score by Age
Legrand, North America's Customer Service score was rated 4.2 stars by customers ages 51-55 on Comparably.
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40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.2 | 51-55 | 4.2 |
Legrand, North America Customer Service Score by Usage
Legrand, North America's Customer Service score was rated 4 stars by customers who have used Legrand, North America's products/services for 5 to 10 Years.
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Legrand, North America Customer Service Score by Industry
Legrand, North America's Customer Service score was rated 3.6 stars by Tech industry customers.
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Legrand, North America as an Employer
Consumer vs. Employees
Legrand, North America scored a 0 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Legrand, North America would recommend the brand to a friend. ENPS measures how likely Legrand, North America employees would recommend working at Legrand, North America to a friend.
Net Promoter Score
0
NPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
