14
NPS
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Acuity Brands
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About Acuity Brands' Brand
Acuity Brands is a North American market leader and one of the world’s leading providers of luminaires, lighting control systems and Among its major competitors, Acuity Brands is ranked in 5th place for NPS while Amphenol is 1st, and Schneider Electric is 2nd.Their current market cap is $6.01B
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Acuity Brands Ranking
- #4 / 4 of its competitors
Acuity Brands NPS
Acuity Brands's Net Promoter Score (NPS) is a 14 with 51% Promoters, 12% Passives, and 37% Detractors. Net Promoter Score tracks whether Acuity Brands's customers would recommend using the product based on a scale of -100 to 100.
Acuity Brands Overall NPS
| 51% | Promoters |
|---|---|
| 12% | Passives |
| 37% | Detractors |
Acuity Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 4 | Jan 2023 | 4 |
Feb 2023 10 | Feb 2023 | 10 |
May 2023 13 | May 2023 | 13 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 12 | Oct 2023 | 12 |
Nov 2023 14 | Nov 2023 | 14 |
Feb 2024 11 | Feb 2024 | 11 |
May 2024 10 | May 2024 | 10 |
Oct 2024 14 | Oct 2024 | 14 |
Feb 2025 15 | Feb 2025 | 15 |
Jul 2025 12 | Jul 2025 | 12 |
Oct 2025 14 | Oct 2025 | 14 |
How Other Brands Compare
Acuity Brands is ranked #4 for NPS among its competitors. Amphenol and Schneider Electric come in first and second, with Philips coming in at third. Among those competitors, it is the lowest valued company behind Amphenol.
Acuity Brands |  Philips |  Schneider Electric |  Amphenol | |
| Global Ranking | #- | #98 | #364 | #- |
| NPS | 14 | 18 | 31 | 44 |
| Valuation Updated every 24 hours for public companies | $6.01B | - | $32.77B | $39.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acuity Brands NPS by Gender
Female customers rated Acuity Brands's NPS 20 points higher than Male customers.
Male
0
Acuity Brands's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
20
Acuity Brands's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Acuity Brands NPS by Ethnicity
Acuity Brands's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Acuity Brands NPS by Age
Acuity Brands's NPS was rated 34 points by customers ages 66+ on Comparably.
Acuity Brands NPS by Usage
Acuity Brands's NPS was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Acuity Brands NPS vs. Competitors
Compared to its competitors, Acuity Brands's NPS is rated right above Sanmina, and is preceded by Philips.
| COMPANY | NPS Score | |
|---|---|---|
| Amphenol | 44 |
| Schneider Electric | 31 |
 | Cree | 23 |
| Philips | 18 |
| Acuity Brands | 14 |
 | Sanmina | 8 |
 | Dialight | N/A |
 | PMG Research | N/A |
 | Echelon | -100 |
Acuity Brands Customer Reviews
Out of the 2 Acuity Brands customer reviews 2 were positive and 0 were constructive. Acuity Brands customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Acuity Brands Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Acuity Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acuity Brands Customer Loyalty Score by Gender
Female customers rated Acuity Brands's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Acuity Brands Customer Loyalty Score by Ethnicity
Acuity Brands's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Acuity Brands.
82
out of 100
Caucasian
Acuity Brands Customer Loyalty Score by Age
Acuity Brands's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Acuity Brands.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Acuity Brands Customer Loyalty Score by Usage
Acuity Brands's Customer Loyalty score was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Acuity Brands Customer Loyalty Score by Industry
Acuity Brands's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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Acuity Brands Customer Loyalty vs. Competitors
Compared to its competitors, Acuity Brands's Customer Loyalty score is rated right above Schneider Electric, and is preceded by Amphenol.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amphenol | 82% |
| Acuity Brands | 82% |
| Schneider Electric | 78% |
| Philips | 76% |
| Cree | 71% |
| Sanmina | 68% |
| Echelon | 65% |
| Dialight | N/A |
| PMG Research | N/A |
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Acuity Brands Product Quality
3.8/5
Acuity Brands has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Acuity Brands Product Information
Acuity Brands’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Acuity Brands's product the highest. Reviewers from the Construction industry rated Acuity Brands the lowest at 2.8.
- Website
- http://www.acuitybrands.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into Acuity Brands Product Quality
Acuity Brands's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Construction industry.
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Ranked Acuity Brands Product Quality the Highest
Ranked Acuity Brands Product Quality the Lowest
Acuity Brands Product Quality Score by Gender
Female customers rated Acuity Brands's Product Quality score 1 stars higher than Male customers.
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Male
2.9/5
Female
3.9/5
Acuity Brands Product Quality Score by Ethnicity
Acuity Brands's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Acuity Brands Product Quality Score by Age
Acuity Brands's Product Quality score was rated 2.8 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.8 | 66+ | 2.8 |
Acuity Brands Product Quality Score by Usage
Acuity Brands's Product Quality score was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Acuity Brands Product Quality Score by Industry
Acuity Brands's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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Acuity Brands Product Quality vs. Competitors
Compared to its competitors, Acuity Brands's Product Quality score is rated right above Cree, and is preceded by Philips.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amphenol | 4.4/5 |
| Schneider Electric | 4/5 |
| Philips | 3.8/5 |
| Acuity Brands | 3.8/5 |
| Cree | 3.6/5 |
| Sanmina | 3.3/5 |
| Echelon | 2.5/5 |
| Dialight | N/A |
| PMG Research | N/A |
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Acuity Brands Pricing
Acuity Brands ROI & Value For Money
3.9/5
Acuity Brands has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Acuity Brands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Construction industry think that they had the lowest ROI from Acuity Brands.
Quick Insights into Acuity Brands ROI
Acuity Brands's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Acuity Brands ROI the Highest
Ranked Acuity Brands ROI the Lowest
Acuity Brands ROI Score by Gender
Female customers rated Acuity Brands's ROI score 1.8 stars higher than Male customers.
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Male
2.8/5
Female
4.6/5
Acuity Brands ROI Score by Ethnicity
Acuity Brands's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Acuity Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Acuity Brands ROI Score by Age
Acuity Brands's ROI score was rated 2.8 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.8 | 66+ | 2.8 |
Acuity Brands ROI Score by Usage
Acuity Brands's ROI score was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Acuity Brands ROI Score by Industry
Acuity Brands's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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Acuity Brands Pricing vs. Competitors
Compared to its competitors, Acuity Brands's ROI score is rated right above Philips, and is preceded by Schneider Electric.
| COMPANY | Pricing Score | |
|---|---|---|
| Amphenol | 4.2/5 |
| Schneider Electric | 3.9/5 |
| Acuity Brands | 3.9/5 |
| Philips | 3.6/5 |
| Cree | 3.6/5 |
| Sanmina | 3.2/5 |
| Echelon | 2.2/5 |
| Dialight | N/A |
| PMG Research | N/A |
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Acuity Brands Customer Satisfaction (CSAT)
Acuity Brands Customer Satisfaction (CSAT) Score
82 / 100
Acuity Brands has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
59%
Satisfied
23%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Acuity Brands Customer Satisfaction
Acuity Brands's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Acuity Brands Customer Satisfaction the Highest
Ranked Acuity Brands Customer Satisfaction the Lowest
Acuity Brands Customer Satisfaction Score by Gender
Female customers rated Acuity Brands's Customer Satisfaction score 40 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Acuity Brands Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Acuity Brands' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Acuity Brands.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Acuity Brands Customer Satisfaction Score by Age
Acuity Brands's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 67% |
Acuity Brands Customer Satisfaction Score by Usage
Acuity Brands's Customer Satisfaction score was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Acuity Brands Customer Satisfaction vs. Competitors
Compared to its competitors, Acuity Brands's Customer Satisfaction score is rated right above Schneider Electric, and is preceded by Amphenol.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amphenol | 88% |
| Acuity Brands | 82% |
| Schneider Electric | 77% |
| Cree | 77% |
| Philips | 74% |
| Sanmina | 59% |
| Echelon | 40% |
| Dialight | 0% |
| PMG Research | 0% |
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Acuity Brands Customer Service
3.8/5
Acuity Brands has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Acuity Brands's Customer Service
Address
1170 Peachtree Street, NE Suite 2300, Atlanta, GA 30309
Website
http://www.acuitybrands.com
Phone Number
404-853-1400
Quick Insights into Acuity Brands Customer Service
Acuity Brands's Customer Service score was rated highest by Female customers, and rated lowest by customers from the Construction industry.
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Ranked Acuity Brands Customer Service the Highest
Ranked Acuity Brands Customer Service the Lowest
Acuity Brands Customer Service Score by Gender
Female customers rated Acuity Brands's Customer Service score 1.3 stars higher than Male customers.
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Male
2.8/5
Female
4.1/5
Acuity Brands Customer Service Score by Ethnicity
Acuity Brands's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Acuity Brands Customer Service Score by Age
Acuity Brands's Customer Service score was rated 3 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3 | 66+ | 3 |
Acuity Brands Customer Service Score by Usage
Acuity Brands's Customer Service score was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Acuity Brands Customer Service Score by Industry
Acuity Brands's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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Acuity Brands Customer Service vs. Competitors
Compared to its competitors, Acuity Brands's Customer Service score is rated right above Philips, and is preceded by Schneider Electric.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amphenol | 4.2/5 |
| Cree | 4.1/5 |
| Schneider Electric | 4/5 |
| Acuity Brands | 3.8/5 |
| Philips | 3.7/5 |
| Sanmina | 3.1/5 |
| Echelon | 2.4/5 |
| Dialight | N/A |
| PMG Research | N/A |
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Acuity Brands as an Employer
4.2/5
Acuity Brands has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Acuity Brands scored a 14 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Acuity Brands would recommend the brand to a friend. ENPS measures how likely Acuity Brands employees would recommend working at Acuity Brands to a friend.
Net Promoter Score
14
NPS Score
| 51% | Promoters |
|---|---|
| 12% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
