100
NPS
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Dialight
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About Dialight's Brand
Dialight plc is a British-based electronics business specialising in light-emitting diode lighting for hazardous locations. Among its major competitors, Dialight is ranked in 1st place for NPS while Cree is 2nd, and Acuity Brands is 3rd.
Dialight Ranking
- #1 / 4 of its competitors
Dialight NPS
Dialight's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Dialight's customers would recommend using the product based on a scale of -100 to 100.
Dialight Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Dialight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2026 100 | Apr 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dialight NPS vs. Competitors
Compared to its competitors, Dialight's NPS is rated right above Cree.
| COMPANY | NPS Score | |
|---|---|---|
| Dialight | 100 |
 | Cree | 23 |
 | Acuity Brands | 19 |
 | Philips | 17 |
 | Molex | 17 |
 | BLIND SPOT | N/A |
 | Digi-Key Corp | -16 |
 | Osram Sylvania | -40 |
Dialight Customer Satisfaction (CSAT)
Dialight Customer Satisfaction (CSAT) Score
100 / 100
Dialight has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dialight Customer Satisfaction vs. Competitors
Compared to its competitors, Dialight's Customer Satisfaction score is rated right above Acuity Brands.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dialight | 100% |
| Acuity Brands | 83% |
| Cree | 77% |
| Philips | 74% |
| Molex | 66% |
| Digi-Key Corp | 66% |
| Osram Sylvania | 50% |
| BLIND SPOT | 0% |
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Consumer vs. Employees
Dialight scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Dialight would recommend the brand to a friend. ENPS measures how likely Dialight employees would recommend working at Dialight to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
