Amphenol NPS & Customer Reviews

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Amphenol

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Amphenol

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About Amphenol's Brand

"Amphenol designs, manufactures, and markets electrical, electronic and interconnected system components for communication applications." Among its major competitors, Amphenol is ranked in 2nd place for NPS while Arista Networks is 1st, and TE Connectivity is 3rd.Their current market cap is $39.67B

Brand at a Glance

82%

Customer Loyalty

4.4/5

Product Quality

4.2/5

Pricing

4.2/5

Customer Service

Amphenol Ranking

^#2 / 4 of its competitors

Amphenol NPS

Amphenol's Net Promoter Score (NPS) is a 44 with 61% Promoters, 22% Passives, and 17% Detractors. Net Promoter Score tracks whether Amphenol's customers would recommend using the product based on a scale of -100 to 100.

Amphenol Overall NPS

NPS

61%	Promoters
22%	Passives
17%	Detractors

Amphenol NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2022 36	Dec 2022	36
Feb 2023 34	Feb 2023	34
Apr 2023 37	Apr 2023	37
May 2023 29	May 2023	29
Aug 2023 33	Aug 2023	33
Dec 2023 32	Dec 2023	32
Mar 2024 34	Mar 2024	34
Apr 2024 41	Apr 2024	41
Jul 2024 45	Jul 2024	45
Dec 2024 38	Dec 2024	38
Jan 2025 41	Jan 2025	41
Nov 2025 42	Nov 2025	42

How Other Brands Compare

Amphenol is ranked second for NPS among its competitors. Arista Networks and TE Connectivity come in first and third, with Molex coming in at #4. Among those competitors, it is the third most valued company behind TE Connectivity.

	Amphenol	Arista Networks	TE Connectivity	Molex
Global Ranking	#-	#824	#-	#-
NPS	44	56	22	16
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$39.67B	$23.53B	$43.75B	$43.28B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Amphenol NPS by Gender

Amphenol's NPS was rated 71 by Male customers on Comparably.

Male

Amphenol's NPS was rated 71 by Male customers on Comparably.

71%

Promoters

29%

Passives

Detractors

Female

N/A

Amphenol's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Amphenol NPS by Ethnicity

Amphenol's NPS was rated 75 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 75	Caucasian	75

Amphenol NPS by Usage

Amphenol's NPS was rated 33 points by customers who have used Amphenol's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 33	1 to 2 Years	33

Amphenol NPS vs. Competitors

Compared to its competitors, Amphenol's NPS is rated right above TE Connectivity, and is preceded by Arista Networks.

COMPANY		NPS Score
	Arista Networks	56
	Amphenol	44
	TE Connectivity	22
	Molex	16
	EMCOR Group	14
	FCI	0
	CommScope	-5
	OCC	-60
	Volex	-100

Amphenol Customer Reviews

Out of the 3 Amphenol customer reviews 3 were positive and 0 were constructive. Amphenol customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Amphenol Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Amphenol users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

Amphenol Customer Loyalty Score by Gender

Amphenol's Customer Loyalty score was rated 74 by Male customers on Comparably.

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Male

74%

Yes

Female

N/A

Yes

Amphenol Customer Loyalty Score by Ethnicity

Amphenol's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Amphenol Customer Loyalty Score by Usage

Amphenol's Customer Loyalty score was rated 100% by customers who have used Amphenol's products/services for 1 to 2 Years.

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1 to 2 Years	100%

Amphenol Customer Loyalty Score by Industry

Amphenol's Customer Loyalty score was rated 82% by Tech industry customers.

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Tech	82%

Amphenol Customer Loyalty vs. Competitors

Compared to its competitors, Amphenol's Customer Loyalty score is rated right above EMCOR Group, and is preceded by Arista Networks.

COMPANY		Customer Loyalty Score
	Arista Networks	84%
	Amphenol	82%
	EMCOR Group	77%
	Molex	75%
	TE Connectivity	72%
	FCI	68%
	OCC	63%
	CommScope	62%
	Volex	N/A

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Amphenol Product Quality

4.4/5

Amphenol has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

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Amphenol Product Information

Amphenol’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Amphenol's product the highest.

Website: http://www.amphenol.com/

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

Manufacturing

Quick Insights into Amphenol Product Quality

Amphenol's Product Quality score was rated highest by customers who have used Amphenol's products/services for 1 to 2 Years.

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Ranked Amphenol Product Quality the Highest

1 to 2 Years	4.6
Tech	4.6
Caucasian	4.5

Amphenol Product Quality Score by Gender

Amphenol's Product Quality score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

Amphenol Product Quality Score by Ethnicity

Amphenol's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5

Amphenol Product Quality Score by Usage

Amphenol's Product Quality score was rated 4.6 stars by customers who have used Amphenol's products/services for 1 to 2 Years.

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1 to 2 Years	4.6

Amphenol Product Quality Score by Industry

Amphenol's Product Quality score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

Amphenol Product Quality vs. Competitors

Compared to its competitors, Amphenol's Product Quality score is rated right above Arista Networks.

COMPANY		Product Quality Score
	Amphenol	4.4/5
	Arista Networks	4.2/5
	TE Connectivity	3.8/5
	EMCOR Group	3.6/5
	CommScope	3.6/5
	Molex	3.5/5
	FCI	3.4/5
	OCC	3/5
	Volex	N/A

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Amphenol Pricing

Amphenol ROI & Value For Money

4.2/5

Amphenol has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Amphenol Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Amphenol ROI

Amphenol's ROI score was rated highest by Caucasian customers.

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Ranked Amphenol ROI the Highest

Caucasian	4.5
Male	4.5
Tech	4.5

Amphenol ROI Score by Gender

Amphenol's ROI score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

Amphenol ROI Score by Ethnicity

Amphenol's ROI score was rated 4.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5

Amphenol ROI Score by Usage

Amphenol's ROI score was rated 4.3 stars by customers who have used Amphenol's products/services for 1 to 2 Years.

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1 to 2 Years	4.3

Amphenol ROI Score by Industry

Amphenol's ROI score was rated 4.5 stars by Tech industry customers.

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Tech	4.5

Amphenol Pricing vs. Competitors

Compared to its competitors, Amphenol's ROI score is rated right above OCC, and is preceded by Arista Networks.

COMPANY		Pricing Score
	Arista Networks	4.4/5
	Amphenol	4.2/5
	OCC	3.8/5
	Molex	3.7/5
	FCI	3.7/5
	TE Connectivity	3.6/5
	EMCOR Group	3.6/5
	CommScope	3.4/5
	Volex	N/A

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Amphenol Customer Satisfaction (CSAT)

Amphenol Customer Satisfaction (CSAT) Score

88 / 100

Amphenol has an overall Customer Satisfaction score of 88 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	59%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

59%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Amphenol Customer Satisfaction

Amphenol's Customer Satisfaction score was rated highest by customers who have used Amphenol's products/services for 1 to 2 Years.

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Ranked Amphenol Customer Satisfaction the Highest

1 to 2 Years	100%
Caucasian	100%
Male	100%

Amphenol Customer Satisfaction Score by Gender

Amphenol's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	71%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Amphenol Customer Satisfaction Score by Ethnicity

Caucasian
100%

CSAT according to Caucasian

Amphenol's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Amphenol Customer Satisfaction Score by Usage

Amphenol's Customer Satisfaction score was rated 100 points by customers who have used Amphenol's products/services for 1 to 2 Years.

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1 to 2 Years	100

Amphenol Customer Satisfaction Score by Industry

Amphenol's Customer Satisfaction score was rated 100 points by Tech industry customers.

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			"label": "Tech",
			"groupId": 104,
			"score": 100,
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			"text": "Amphenol's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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Tech	100

Amphenol Customer Satisfaction vs. Competitors

Compared to its competitors, Amphenol's Customer Satisfaction score is rated right above EMCOR Group, and is preceded by Arista Networks.

COMPANY		Customer Satisfaction (CSAT) Score
	Volex	100%
	Arista Networks	88%
	Amphenol	88%
	EMCOR Group	81%
	FCI	75%
	TE Connectivity	74%
	Molex	67%
	CommScope	52%
	OCC	51%

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Amphenol Customer Service

4.2/5

Amphenol has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Amphenol's Customer Service

Address

Wallingford, CT United States of America

Website

http://www.amphenol.com/

Quick Insights into Amphenol Customer Service

Amphenol's Customer Service score was rated highest by customers from the Tech industry.

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Ranked Amphenol Customer Service the Highest

Tech	4.6
Caucasian	4.5
Male	4.5

Amphenol Customer Service Score by Gender

Amphenol's Customer Service score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

Amphenol Customer Service Score by Ethnicity

Amphenol's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.5	Caucasian	4.5

Amphenol Customer Service Score by Usage

Amphenol's Customer Service score was rated 4.3 stars by customers who have used Amphenol's products/services for 1 to 2 Years.

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1 to 2 Years	4.3

Amphenol Customer Service Score by Industry

Amphenol's Customer Service score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

Amphenol Customer Service vs. Competitors

Compared to its competitors, Amphenol's Customer Service score is rated right above OCC, and is preceded by Arista Networks.

COMPANY		Customer Service Score
	Arista Networks	4.3/5
	Amphenol	4.2/5
	OCC	3.7/5
	Molex	3.6/5
	TE Connectivity	3.5/5
	FCI	3.5/5
	EMCOR Group	3.5/5
	CommScope	3.4/5
	Volex	N/A

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Amphenol as an Employer

4.2/5

Amphenol has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of Amphenol

Richard Norwitt

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Amphenol scored a 44 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Amphenol would recommend the brand to a friend. ENPS measures how likely Amphenol employees would recommend working at Amphenol to a friend.

Net Promoter Score

NPS Score

61%	Promoters
22%	Passive
17%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
26%	Passive
24%	Detractors

Global Ranking Snapshot

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