14
NPS
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EMCOR Group
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About EMCOR Group's Brand
EMCOR Group, Inc. (NYSE: EME) is a Fortune 500 company and global leader in mechanical and electrical construction, energy infrastructure, Among its major competitors, EMCOR Group is ranked in 3rd place for NPS while Amphenol is 1st, and Quanta Services is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
EMCOR Group Ranking
- #3 / 4 of its competitors
EMCOR Group NPS
EMCOR Group's Net Promoter Score (NPS) is a 14 with 49% Promoters, 16% Passives, and 35% Detractors. Net Promoter Score tracks whether EMCOR Group's customers would recommend using the product based on a scale of -100 to 100.
EMCOR Group Overall NPS
| 49% | Promoters |
|---|---|
| 16% | Passives |
| 35% | Detractors |
EMCOR Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 3 | Jun 2023 | 3 |
Aug 2023 8 | Aug 2023 | 8 |
Oct 2023 8 | Oct 2023 | 8 |
Dec 2023 11 | Dec 2023 | 11 |
Jan 2024 10 | Jan 2024 | 10 |
Feb 2024 14 | Feb 2024 | 14 |
Mar 2024 9 | Mar 2024 | 9 |
Nov 2024 13 | Nov 2024 | 13 |
Feb 2025 15 | Feb 2025 | 15 |
Jun 2025 14 | Jun 2025 | 14 |
Aug 2025 17 | Aug 2025 | 17 |
Sep 2025 13 | Sep 2025 | 13 |
How Other Brands Compare
EMCOR Group is ranked third for NPS among its competitors. Amphenol and Quanta Services come in first and second, with AECOM coming in at #4.
EMCOR Group |  AECOM |  Amphenol |  Quanta Services | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 14 | 12 | 44 | 39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | $39.67B | $26.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EMCOR Group NPS by Gender
Female customers rated EMCOR Group's NPS 10 points higher than Male customers.
Male
50
EMCOR Group's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
60
EMCOR Group's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
EMCOR Group NPS by Ethnicity
EMCOR Group's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
EMCOR Group NPS by Age
EMCOR Group's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
EMCOR Group NPS by Usage
EMCOR Group's NPS was rated the highest by customers who have used EMCOR Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 100 | Over 10 Years | 100 |
EMCOR Group NPS vs. Competitors
Compared to its competitors, EMCOR Group's NPS is rated right above AECOM, and is preceded by Quanta Services.
| COMPANY | NPS Score | |
|---|---|---|
| Amphenol | 44 |
| Quanta Services | 39 |
| EMCOR Group | 14 |
| AECOM | 12 |
 | ABM Industries | 6 |
 | Foster | N/A |
EMCOR Group Customer Reviews
Out of the 3 EMCOR Group customer reviews 2 were positive and 1 was constructive. EMCOR Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
EMCOR Group Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of EMCOR Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EMCOR Group Customer Loyalty Score by Gender
EMCOR Group's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
EMCOR Group Customer Loyalty Score by Ethnicity
EMCOR Group's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
EMCOR Group Customer Loyalty Score by Age
EMCOR Group's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
41-45 100% | 41-45 | 100% |
EMCOR Group Customer Loyalty Score by Usage
EMCOR Group's Customer Loyalty score was rated 100% by customers who have used EMCOR Group's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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EMCOR Group Customer Loyalty vs. Competitors
Compared to its competitors, EMCOR Group's Customer Loyalty score is rated right above AECOM, and is preceded by Amphenol.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Quanta Services | 89% |
| Amphenol | 82% |
| EMCOR Group | 77% |
| AECOM | 68% |
| ABM Industries | 67% |
| Foster | N/A |
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EMCOR Group Product Quality
3.6/5
EMCOR Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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EMCOR Group Product Information
EMCOR Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://emcorgroup.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into EMCOR Group Product Quality
EMCOR Group's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked EMCOR Group Product Quality the Highest
Ranked EMCOR Group Product Quality the Lowest
EMCOR Group Product Quality Score by Gender
Female customers rated EMCOR Group's Product Quality score 1.3 stars higher than Male customers.
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Male
3.5/5
Female
4.8/5
EMCOR Group Product Quality Score by Ethnicity
EMCOR Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EMCOR Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
EMCOR Group Product Quality Score by Age
EMCOR Group's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of EMCOR Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
41-45 3.8 | 41-45 | 3.8 |
EMCOR Group Product Quality Score by Usage
EMCOR Group's Product Quality score was rated the highest by customers who have used EMCOR Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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EMCOR Group Product Quality vs. Competitors
Compared to its competitors, EMCOR Group's Product Quality score is rated right above ABM Industries, and is preceded by AECOM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amphenol | 4.4/5 |
| Quanta Services | 3.9/5 |
| AECOM | 3.8/5 |
| EMCOR Group | 3.6/5 |
| ABM Industries | 3/5 |
| Foster | N/A |
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EMCOR Group Pricing
EMCOR Group ROI & Value For Money
3.6/5
EMCOR Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into EMCOR Group ROI
EMCOR Group's ROI score was rated highest by customers who have used EMCOR Group's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked EMCOR Group ROI the Highest
Ranked EMCOR Group ROI the Lowest
EMCOR Group ROI Score by Gender
Female customers rated EMCOR Group's ROI score 1.1 stars higher than Male customers.
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Male
3.6/5
Female
4.7/5
EMCOR Group ROI Score by Ethnicity
EMCOR Group's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EMCOR Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
EMCOR Group ROI Score by Age
EMCOR Group's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of EMCOR Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
41-45 4.3 | 41-45 | 4.3 |
EMCOR Group ROI Score by Usage
EMCOR Group's ROI score was rated the highest by customers who have used EMCOR Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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EMCOR Group Pricing vs. Competitors
Compared to its competitors, EMCOR Group's ROI score is rated right above ABM Industries, and is preceded by AECOM.
| COMPANY | Pricing Score | |
|---|---|---|
| Amphenol | 4.2/5 |
| Quanta Services | 3.9/5 |
| AECOM | 3.7/5 |
| EMCOR Group | 3.6/5 |
| ABM Industries | 3.1/5 |
| Foster | N/A |
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EMCOR Group Customer Satisfaction (CSAT)
EMCOR Group Customer Satisfaction (CSAT) Score
81 / 100
EMCOR Group has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Very Satisfied
38%
Satisfied
43%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EMCOR Group Customer Satisfaction
EMCOR Group's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked EMCOR Group Customer Satisfaction the Highest
Ranked EMCOR Group Customer Satisfaction the Lowest
EMCOR Group Customer Satisfaction Score by Gender
Female customers rated EMCOR Group's Customer Satisfaction score 33 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
EMCOR Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
EMCOR Group's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
EMCOR Group's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EMCOR Group.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
EMCOR Group Customer Satisfaction Score by Usage
EMCOR Group's Customer Satisfaction score was rated 67 points by customers who have used EMCOR Group's products/services for 5 to 10 Years.
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EMCOR Group Customer Satisfaction vs. Competitors
Compared to its competitors, EMCOR Group's Customer Satisfaction score is rated right above Quanta Services, and is preceded by Amphenol.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amphenol | 88% |
| EMCOR Group | 81% |
| Quanta Services | 78% |
| AECOM | 65% |
| ABM Industries | 51% |
| Foster | 0% |
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EMCOR Group Customer Service
3.5/5
EMCOR Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About EMCOR Group's Customer Service
Address
301 Merritt Seven, Norwalk, CT
Website
http://emcorgroup.com
Phone Number
(203)849-7800
Quick Insights into EMCOR Group Customer Service
EMCOR Group's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked EMCOR Group Customer Service the Highest
Ranked EMCOR Group Customer Service the Lowest
EMCOR Group Customer Service Score by Gender
Female customers rated EMCOR Group's Customer Service score 0.7 stars higher than Male customers.
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Male
3.9/5
Female
4.6/5
EMCOR Group Customer Service Score by Ethnicity
EMCOR Group's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EMCOR Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
EMCOR Group Customer Service Score by Age
EMCOR Group's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of EMCOR Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
41-45 4.3 | 41-45 | 4.3 |
EMCOR Group Customer Service Score by Usage
EMCOR Group's Customer Service score was rated the highest by customers who have used EMCOR Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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EMCOR Group Customer Service vs. Competitors
Compared to its competitors, EMCOR Group's Customer Service score is rated right above ABM Industries, and is preceded by AECOM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amphenol | 4.2/5 |
| Quanta Services | 3.9/5 |
| AECOM | 3.8/5 |
| EMCOR Group | 3.5/5 |
| ABM Industries | 3/5 |
| Foster | N/A |
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EMCOR Group as an Employer
3.4/5
EMCOR Group has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
EMCOR Group scored a 14 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of EMCOR Group would recommend the brand to a friend. ENPS measures how likely EMCOR Group employees would recommend working at EMCOR Group to a friend.
Net Promoter Score
14
NPS Score
| 49% | Promoters |
|---|---|
| 16% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 29% | Promoters |
|---|---|
| 32% | Passive |
| 39% | Detractors |
