39
NPS
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Quanta Services
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About Quanta Services' Brand
Quanta Services provides engineering, procurement and construction (EPC) services for comprehensive infrastructure needs.
Brand at a Glance
89%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Quanta Services NPS
Quanta Services's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether Quanta Services's customers would recommend using the product based on a scale of -100 to 100.
Quanta Services Overall NPS
| 62% | Promoters |
|---|---|
| 15% | Passives |
| 23% | Detractors |
Quanta Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 42 | Aug 2023 | 42 |
Oct 2023 46 | Oct 2023 | 46 |
Jan 2024 50 | Jan 2024 | 50 |
Apr 2024 53 | Apr 2024 | 53 |
May 2024 46 | May 2024 | 46 |
Jul 2024 52 | Jul 2024 | 52 |
Jan 2025 45 | Jan 2025 | 45 |
Mar 2025 47 | Mar 2025 | 47 |
Apr 2025 50 | Apr 2025 | 50 |
Jul 2025 44 | Jul 2025 | 44 |
Sep 2025 37 | Sep 2025 | 37 |
Jan 2026 38 | Jan 2026 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quanta Services NPS by Gender
Quanta Services's NPS was rated 0 by Male customers on Comparably.
Male
0
Quanta Services's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
N/A
Quanta Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Quanta Services Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Quanta Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quanta Services Customer Loyalty Score by Gender
Quanta Services's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Quanta Services Product Quality
3.9/5
Quanta Services has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Quanta Services Product Information
Quanta Services’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Real Estate
Construction
Quick Insights into Quanta Services Product Quality
Quanta Services's Product Quality score was rated highest by Male customers.
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Ranked Quanta Services Product Quality the Highest
Quanta Services Product Quality Score by Gender
Quanta Services's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Quanta Services.
Male
3.6/5
Female
N/A
Quanta Services Pricing
Quanta Services ROI & Value For Money
3.9/5
Quanta Services has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Quanta Services ROI
Quanta Services's ROI score was rated highest by Male customers.
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Ranked Quanta Services ROI the Highest
Quanta Services ROI Score by Gender
Quanta Services's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Quanta Services Customer Satisfaction (CSAT)
Quanta Services Customer Satisfaction (CSAT) Score
78 / 100
Quanta Services has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
50%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quanta Services Customer Satisfaction
Quanta Services's Customer Satisfaction score was rated highest by Male customers.
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Ranked Quanta Services Customer Satisfaction the Highest
Quanta Services Customer Satisfaction Score by Gender
Quanta Services's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Quanta Services.
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Quanta Services Customer Service
3.9/5
Quanta Services has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Quanta Services's Customer Service
Address
2800 Post Oak Blvd, Ste. 2600, Houston, TX
Website
http://www.quantaservices.com/
Phone Number
(713)629-7600
Quick Insights into Quanta Services Customer Service
Quanta Services's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Quanta Services' Customer Service score.
Ranked Quanta Services Customer Service the Highest
Quanta Services Customer Service Score by Gender
Quanta Services's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Quanta Services.
Male
4.1/5
Female
N/A
Quanta Services as an Employer
3.8/5
Quanta Services has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Quanta Services scored a 39 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Quanta Services would recommend the brand to a friend. ENPS measures how likely Quanta Services employees would recommend working at Quanta Services to a friend.
Net Promoter Score
39
NPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
