0
NPS
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FCI
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About FCI's Brand
FCI Electronics is well renowned and respected for our technological leadership, as well as innovative connector and cable assembly
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
FCI NPS
FCI's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether FCI's customers would recommend using the product based on a scale of -100 to 100.
FCI Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
FCI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
May 2023 -50 | May 2023 | -50 |
Jul 2023 -33 | Jul 2023 | -33 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FCI Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of FCI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FCI Product Quality
3.4/5
FCI has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock FCI's overall Product Quality score rated by its users and customers.
FCI Product Information
FCI’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.fci.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
FCI Pricing
FCI ROI & Value For Money
3.7/5
FCI has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FCI's overall ROI score rated by its users and customers.
FCI Customer Satisfaction (CSAT)
FCI Customer Satisfaction (CSAT) Score
75 / 100
FCI has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FCI Customer Service
3.5/5
FCI has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FCI's overall Customer Service score rated by its users and customers.
About FCI's Customer Service
Address
825 Old Trail Roaders, Etters, PA
Website
http://www.fci.com
Phone Number
17179387211
FCI as an Employer
4.7/5
FCI has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
FCI scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of FCI would recommend the brand to a friend. ENPS measures how likely FCI employees would recommend working at FCI to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
