22
NPS
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TE Connectivity
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About TE Connectivity's Brand
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With more than 85,000 employees, including over 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter. Among its major competitors, TE Connectivity is ranked in 5th place for NPS while Samtec is 1st, and Amphenol is 2nd.Their current market cap is $43.75B
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
TE Connectivity CMO
Kari Janavitz
Kari Janavitz serves as the Chief Marketing Officer of TE Connectivity. Kari started at TE Connectivity in Jan of 2018. Kari currently resides in the Greater Milwaukee Area.
TE Connectivity Ranking
- #2 / 4 of its competitors
TE Connectivity NPS
TE Connectivity's Net Promoter Score (NPS) is a 22 with 50% Promoters, 22% Passives, and 28% Detractors. Net Promoter Score tracks whether TE Connectivity's customers would recommend using the product based on a scale of -100 to 100.
TE Connectivity Overall NPS
| 50% | Promoters |
|---|---|
| 22% | Passives |
| 28% | Detractors |
TE Connectivity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 21 | Jan 2023 | 21 |
Apr 2023 21 | Apr 2023 | 21 |
May 2023 21 | May 2023 | 21 |
Jul 2023 22 | Jul 2023 | 22 |
Aug 2023 21 | Aug 2023 | 21 |
Dec 2023 23 | Dec 2023 | 23 |
Jan 2024 21 | Jan 2024 | 21 |
Mar 2024 23 | Mar 2024 | 23 |
Apr 2024 22 | Apr 2024 | 22 |
Jul 2024 23 | Jul 2024 | 23 |
Dec 2024 23 | Dec 2024 | 23 |
Apr 2025 23 | Apr 2025 | 23 |
How Other Brands Compare
TE Connectivity is ranked second for NPS among its competitors. 3M and Honeywell come in first and third, with Murata Manufacturing coming in at #4. Among those competitors, it is the lowest valued company behind Honeywell.
TE Connectivity |  3M |  Honeywell |  Murata Manufacturing | |
| Global Ranking | #- | #96 | #179 | #- |
| NPS | 22 | 22 | 9 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $43.75B | $111.65B | $141.58B | $62.80B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TE Connectivity NPS by Gender
Male customers rated TE Connectivity's NPS 85 points higher than Female customers.
Male
43
TE Connectivity's NPS was rated 43 by Male customers on Comparably.
64%
Promoters
15%
Passives
21%
Detractors
Female
-42
TE Connectivity's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
TE Connectivity NPS by Ethnicity
TE Connectivity's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other -34 | Other | -34 |
TE Connectivity NPS by Age
TE Connectivity's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
TE Connectivity NPS by Usage
TE Connectivity's NPS was rated the highest by customers who have used TE Connectivity's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 24 | 2 to 5 Years | 24 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years -25 | Over 10 Years | -25 |
TE Connectivity NPS vs. Competitors
Compared to its competitors, TE Connectivity's NPS is rated right above Molex, and is preceded by 3M.
| COMPANY | NPS Score | |
|---|---|---|
 | Samtec | 49 |
 | Amphenol | 44 |
 | Panduit | 27 |
| 3M | 22 |
| TE Connectivity | 22 |
 | Molex | 16 |
| Honeywell | 9 |
 | Sanmina | 8 |
| Murata Manufacturing | N/A |
TE Connectivity Customer Reviews
Out of the 8 TE Connectivity customer reviews 6 were positive and 2 were constructive. TE Connectivity customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
TE Connectivity Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of TE Connectivity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TE Connectivity Customer Loyalty Score by Gender
Male customers rated TE Connectivity's Customer Loyalty score 7% higher than Female customers.
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Male
94%
Yes
Female
87%
Yes
TE Connectivity Customer Loyalty Score by Ethnicity
TE Connectivity's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TE Connectivity.
100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
TE Connectivity Customer Loyalty Score by Age
TE Connectivity's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
36-40 82% | 36-40 | 82% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
TE Connectivity Customer Loyalty Score by Usage
TE Connectivity's Customer Loyalty score was rated the highest by customers who have used TE Connectivity's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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TE Connectivity Customer Loyalty Score by Industry
TE Connectivity's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Consumer Electronics industry customers.
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TE Connectivity Customer Loyalty vs. Competitors
Compared to its competitors, TE Connectivity's Customer Loyalty score is rated right above Sanmina, and is preceded by Honeywell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Samtec | 84% |
| Panduit | 83% |
| Amphenol | 82% |
| 3M | 80% |
| Molex | 75% |
| Honeywell | 73% |
| TE Connectivity | 72% |
| Sanmina | 68% |
| Murata Manufacturing | N/A |
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TE Connectivity Product Quality
3.8/5
TE Connectivity has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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TE Connectivity Product Information
TE Connectivity’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Consumer Electronics industry rated TE Connectivity's product the highest. Reviewers from the Tech industry rated TE Connectivity the lowest at 4.1.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Hardware and Devices
Quick Insights into TE Connectivity Product Quality
TE Connectivity's Product Quality score was rated highest by customers from the Consumer Electronics industry, and rated lowest by Other customers.
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Ranked TE Connectivity Product Quality the Highest
Ranked TE Connectivity Product Quality the Lowest
TE Connectivity Product Quality Score by Gender
Male customers rated TE Connectivity's Product Quality score 1 stars higher than Female customers.
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Male
4.3/5
Female
3.3/5
TE Connectivity Product Quality Score by Ethnicity
TE Connectivity's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 2.6 | Other | 2.6 |
TE Connectivity Product Quality Score by Age
TE Connectivity's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
36-40 3.7 | 36-40 | 3.7 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.1 | 51-55 | 4.1 |
56-60 3.3 | 56-60 | 3.3 |
TE Connectivity Product Quality Score by Usage
TE Connectivity's Product Quality score was rated the highest by customers who have used TE Connectivity's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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TE Connectivity Product Quality Score by Industry
TE Connectivity's Product Quality score was rated the highest by Consumer Electronics industry customers, and the lowest by Tech industry customers.
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TE Connectivity Product Quality vs. Competitors
Compared to its competitors, TE Connectivity's Product Quality score is rated right above Honeywell, and is preceded by Panduit.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amphenol | 4.4/5 |
| Samtec | 4/5 |
| 3M | 3.9/5 |
| Panduit | 3.9/5 |
| TE Connectivity | 3.8/5 |
| Honeywell | 3.6/5 |
| Molex | 3.5/5 |
| Sanmina | 3.3/5 |
| Murata Manufacturing | N/A |
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TE Connectivity Pricing
TE Connectivity ROI & Value For Money
3.6/5
TE Connectivity has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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TE Connectivity Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from TE Connectivity.
Quick Insights into TE Connectivity ROI
TE Connectivity's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked TE Connectivity ROI the Highest
Ranked TE Connectivity ROI the Lowest
TE Connectivity ROI Score by Gender
Male customers rated TE Connectivity's ROI score 0.5 stars higher than Female customers.
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Male
4/5
Female
3.5/5
TE Connectivity ROI Score by Ethnicity
TE Connectivity's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 2.6 | Other | 2.6 |
TE Connectivity ROI Score by Age
TE Connectivity's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
36-40 3.3 | 36-40 | 3.3 |
46-50 2.8 | 46-50 | 2.8 |
51-55 4 | 51-55 | 4 |
56-60 3.8 | 56-60 | 3.8 |
TE Connectivity ROI Score by Usage
TE Connectivity's ROI score was rated the highest by customers who have used TE Connectivity's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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TE Connectivity ROI Score by Industry
TE Connectivity's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Automotive and Transportation industry customers.
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TE Connectivity Pricing vs. Competitors
Compared to its competitors, TE Connectivity's ROI score is rated right above Honeywell, and is preceded by Molex.
| COMPANY | Pricing Score | |
|---|---|---|
| Amphenol | 4.2/5 |
| Panduit | 3.9/5 |
| Samtec | 3.9/5 |
| 3M | 3.8/5 |
| Molex | 3.7/5 |
| TE Connectivity | 3.6/5 |
| Honeywell | 3.5/5 |
| Sanmina | 3.2/5 |
| Murata Manufacturing | N/A |
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TE Connectivity Customer Satisfaction (CSAT)
TE Connectivity Customer Satisfaction (CSAT) Score
74 / 100
TE Connectivity has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
33%
Satisfied
41%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TE Connectivity Customer Satisfaction
TE Connectivity's Customer Satisfaction score was rated highest by customers who have used TE Connectivity's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked TE Connectivity Customer Satisfaction the Highest
Ranked TE Connectivity Customer Satisfaction the Lowest
TE Connectivity Customer Satisfaction Score by Gender
Male customers rated TE Connectivity's Customer Satisfaction score 29 points higher than Female customers.
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89 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
TE Connectivity Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TE Connectivity's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
TE Connectivity's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
TE Connectivity's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
TE Connectivity Customer Satisfaction Score by Age
TE Connectivity's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 75% |
TE Connectivity Customer Satisfaction Score by Usage
TE Connectivity's Customer Satisfaction score was rated the highest by customers who have used TE Connectivity's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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TE Connectivity Customer Satisfaction Score by Industry
TE Connectivity's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.
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}TE Connectivity Customer Satisfaction vs. Competitors
Compared to its competitors, TE Connectivity's Customer Satisfaction score is rated right above Molex, and is preceded by 3M.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amphenol | 88% |
| Samtec | 83% |
| Panduit | 80% |
| 3M | 75% |
| TE Connectivity | 74% |
| Molex | 67% |
| Honeywell | 64% |
| Sanmina | 59% |
| Murata Manufacturing | 0% |
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TE Connectivity Customer Service
3.5/5
TE Connectivity has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About TE Connectivity's Customer Service
Address
Berwyn, PA 19312
Website
https://www.te.com/usa-en/about-te/our-company.html
Phone Number
41-0-52-633-6677
TE Connectivity's Social Links
Quick Insights into TE Connectivity Customer Service
TE Connectivity's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 46-50.
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Ranked TE Connectivity Customer Service the Highest
Ranked TE Connectivity Customer Service the Lowest
TE Connectivity Customer Service Score by Gender
Male customers rated TE Connectivity's Customer Service score 0.4 stars higher than Female customers.
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Male
3.7/5
Female
3.3/5
TE Connectivity Customer Service Score by Ethnicity
TE Connectivity's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 2.6 | Other | 2.6 |
TE Connectivity Customer Service Score by Age
TE Connectivity's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
36-40 3.3 | 36-40 | 3.3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 4 | 51-55 | 4 |
56-60 3.8 | 56-60 | 3.8 |
TE Connectivity Customer Service Score by Usage
TE Connectivity's Customer Service score was rated the highest by customers who have used TE Connectivity's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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TE Connectivity Customer Service Score by Industry
TE Connectivity's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Automotive and Transportation industry customers.
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TE Connectivity Customer Service vs. Competitors
Compared to its competitors, TE Connectivity's Customer Service score is rated right above Honeywell, and is preceded by Molex.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amphenol | 4.2/5 |
| Samtec | 3.9/5 |
| Panduit | 3.9/5 |
| 3M | 3.8/5 |
| Molex | 3.6/5 |
| TE Connectivity | 3.5/5 |
| Honeywell | 3.5/5 |
| Sanmina | 3.1/5 |
| Murata Manufacturing | N/A |
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TE Connectivity as an Employer
4.3/5
TE Connectivity has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TE Connectivity scored a 22 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of TE Connectivity would recommend the brand to a friend. ENPS measures how likely TE Connectivity employees would recommend working at TE Connectivity to a friend.
Net Promoter Score
22
NPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 51% | Promoters |
|---|---|
| 23% | Passive |
| 26% | Detractors |
