49
NPS
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Samtec
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About Samtec's Brand
Samtec, Inc. is a $480,000,000 worldwide manufacturer of a broad line of electronic interconnects including High Speed, Micro, Edge Card,
Brand at a Glance
84%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Samtec NPS
Samtec's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether Samtec's customers would recommend using the product based on a scale of -100 to 100.
Samtec Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
Samtec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 46 | Jun 2024 | 46 |
Aug 2024 44 | Aug 2024 | 44 |
Oct 2024 46 | Oct 2024 | 46 |
Nov 2024 48 | Nov 2024 | 48 |
Dec 2024 48 | Dec 2024 | 48 |
Jan 2025 45 | Jan 2025 | 45 |
Feb 2025 47 | Feb 2025 | 47 |
May 2025 45 | May 2025 | 45 |
Sep 2025 47 | Sep 2025 | 47 |
Nov 2025 46 | Nov 2025 | 46 |
Dec 2025 46 | Dec 2025 | 46 |
Jan 2026 48 | Jan 2026 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Samtec NPS by Gender
Male customers rated Samtec's NPS 67 points higher than Female customers.
Male
33
Samtec's NPS was rated 33 by Male customers on Comparably.
58%
Promoters
17%
Passives
25%
Detractors
Female
-34
Samtec's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Samtec NPS by Ethnicity
Samtec's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Samtec NPS by Age
Samtec's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Samtec NPS by Usage
Samtec's NPS was rated the highest by customers who have used Samtec's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Over 10 Years 0 | Over 10 Years | 0 |
Samtec Customer Reviews
Out of the 3 Samtec customer reviews 0 were positive and 3 were constructive. Samtec customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Samtec Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Samtec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Samtec Customer Loyalty Score by Gender
Male customers rated Samtec's Customer Loyalty score 53% higher than Female customers.
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Male
93%
Yes
Female
40%
Yes
Samtec Customer Loyalty Score by Ethnicity
Samtec's Customer Loyalty score was rated 82% by both Asian or Pacific Islander and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Samtec.
82
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
Samtec Customer Loyalty Score by Age
Samtec's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Samtec.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
56-60 100% | 56-60 | 100% |
Samtec Customer Loyalty Score by Usage
Samtec's Customer Loyalty score was rated the highest by customers who have used Samtec's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Samtec Customer Loyalty Score by Industry
Samtec's Customer Loyalty score was rated 74% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Samtec Product Quality
4/5
Samtec has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Samtec Product Information
Samtec’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Samtec's product the highest.
- Website
- http://www.samtec.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Hardware and Devices
SaaS
Quick Insights into Samtec Product Quality
Samtec's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Samtec's products/services for 2 to 5 Years.
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Ranked Samtec Product Quality the Highest
Ranked Samtec Product Quality the Lowest
Samtec Product Quality Score by Gender
Male customers rated Samtec's Product Quality score 1.8 stars higher than Female customers.
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Male
4.1/5
Female
2.3/5
Samtec Product Quality Score by Ethnicity
Samtec's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Samtec.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Samtec Product Quality Score by Age
Samtec's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Samtec.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
56-60 3.1 | 56-60 | 3.1 |
Samtec Product Quality Score by Usage
Samtec's Product Quality score was rated the highest by customers who have used Samtec's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Samtec Product Quality Score by Industry
Samtec's Product Quality score was rated 4.2 stars by Tech industry customers.
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Samtec Pricing
Samtec ROI & Value For Money
3.9/5
Samtec has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Samtec Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Samtec ROI
Samtec's ROI score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Samtec ROI the Highest
Ranked Samtec ROI the Lowest
Samtec ROI Score by Gender
Male customers rated Samtec's ROI score 2.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Samtec.
Male
4.3/5
Female
2/5
Samtec ROI Score by Ethnicity
Samtec's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Samtec.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Samtec ROI Score by Age
Samtec's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Samtec.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
56-60 3.3 | 56-60 | 3.3 |
Samtec ROI Score by Usage
Samtec's ROI score was rated the highest by customers who have used Samtec's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Samtec ROI Score by Industry
Samtec's ROI score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Samtec Customer Satisfaction (CSAT)
Samtec Customer Satisfaction (CSAT) Score
83 / 100
Samtec has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
26%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Samtec Customer Satisfaction
Samtec's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Samtec's Customer Satisfaction.
Ranked Samtec Customer Satisfaction the Highest
Ranked Samtec Customer Satisfaction the Lowest
Samtec Customer Satisfaction Score by Gender
Samtec's Customer Satisfaction score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Samtec.
82 / 100
MaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
Samtec Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Samtec's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Samtec.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
Samtec's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Samtec.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Samtec Customer Satisfaction Score by Age
Samtec's Customer Satisfaction score was rated 67 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Samtec.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 67% |
Samtec Customer Satisfaction Score by Usage
Samtec's Customer Satisfaction score was rated 80 points by customers who have used Samtec's products/services for Over 10 Years.
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Samtec Customer Satisfaction Score by Industry
Samtec's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Samtec Customer Satisfaction Score by Industry",
"text": "Samtec's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Samtec's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}
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}Samtec Customer Service
3.9/5
Samtec has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Samtec's overall Customer Service score rated by its users and customers.
About Samtec's Customer Service
Address
520 Park East Blvd, New Albany, IN
Website
http://www.samtec.com
Phone Number
(800)726-8329
Quick Insights into Samtec Customer Service
Samtec's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Samtec's Customer Service score.
Ranked Samtec Customer Service the Highest
Ranked Samtec Customer Service the Lowest
Samtec Customer Service Score by Gender
Male customers rated Samtec's Customer Service score 2 stars higher than Female customers.
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Male
4.3/5
Female
2.3/5
Samtec Customer Service Score by Ethnicity
Samtec's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Samtec.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Samtec Customer Service Score by Age
Samtec's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Samtec.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
56-60 3 | 56-60 | 3 |
Samtec Customer Service Score by Usage
Samtec's Customer Service score was rated the highest by customers who have used Samtec's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Samtec Customer Service Score by Industry
Samtec's Customer Service score was rated 4.2 stars by Tech industry customers.
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Samtec as an Employer
4.5/5
Samtec has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Samtec scored a 49 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Samtec would recommend the brand to a friend. ENPS measures how likely Samtec employees would recommend working at Samtec to a friend.
Net Promoter Score
49
NPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 52% | Promoters |
|---|---|
| 22% | Passive |
| 26% | Detractors |
