-60
NPS
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OCC
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About OCC's Brand
"Optical Cable manufactures, markets, and sells fiber optic, and copper data communications cabling." Among its major competitors, OCC is ranked in 6th place for NPS while FDIC is 1st, and Corning is 2nd.Their current market cap is $30.07M
Brand at a Glance
63%
Customer Loyalty
3/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
OCC Ranking
- #4 / 4 of its competitors
OCC NPS
OCC's Net Promoter Score (NPS) is a -60 with 10% Promoters, 20% Passives, and 70% Detractors. Net Promoter Score tracks whether OCC's customers would recommend using the product based on a scale of -100 to 100.
OCC Overall NPS
| 10% | Promoters |
|---|---|
| 20% | Passives |
| 70% | Detractors |
OCC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 -25 | Jun 2022 | -25 |
Jul 2022 -40 | Jul 2022 | -40 |
Jan 2023 -34 | Jan 2023 | -34 |
Aug 2023 -50 | Aug 2023 | -50 |
Apr 2024 -55 | Apr 2024 | -55 |
Aug 2024 -60 | Aug 2024 | -60 |
How Other Brands Compare
OCC is ranked #4 for NPS among its competitors. Corning and Amphenol come in first and second, with Belden coming in at third. Among those competitors, it is the lowest valued company behind Amphenol.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OCC NPS vs. Competitors
Compared to its competitors, OCC's NPS is rated right above Alliance Fiber Optic Products, and is preceded by Belden.
| COMPANY | NPS Score | |
|---|---|---|
 | FDIC | 71 |
 | Corning | 49 |
 | Amphenol | 44 |
 | AudioCodes | 43 |
 | Belden | 20 |
| OCC | -60 |
 | Alliance Fiber Optic Products | -100 |
OCC Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of OCC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OCC Customer Loyalty vs. Competitors
Compared to its competitors, OCC's Customer Loyalty score is rated right below FDIC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alliance Fiber Optic Products | 100% |
| AudioCodes | 92% |
| Corning | 83% |
| Amphenol | 82% |
| Belden | 79% |
| FDIC | 73% |
| OCC | 63% |
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OCC Product Quality
3/5
OCC has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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OCC Product Information
OCC’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.occfiber.com
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Tech
OCC Product Quality vs. Competitors
Compared to its competitors, OCC's Product Quality score is rated right below FDIC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amphenol | 4.4/5 |
| AudioCodes | 4.3/5 |
| Corning | 4.2/5 |
| Belden | 4/5 |
| Alliance Fiber Optic Products | 4/5 |
| FDIC | 3.7/5 |
| OCC | 3/5 |
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OCC Pricing
OCC ROI & Value For Money
3.8/5
OCC has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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OCC Pricing vs. Competitors
Compared to its competitors, OCC's ROI score is rated right above FDIC, and is preceded by AudioCodes.
| COMPANY | Pricing Score | |
|---|---|---|
| Corning | 4.3/5 |
| Amphenol | 4.2/5 |
| AudioCodes | 4.1/5 |
| OCC | 3.8/5 |
| FDIC | 3.7/5 |
| Belden | 3.6/5 |
| Alliance Fiber Optic Products | 3/5 |
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OCC Customer Satisfaction (CSAT)
OCC Customer Satisfaction (CSAT) Score
51 / 100
OCC has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
25%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OCC Customer Satisfaction vs. Competitors
Compared to its competitors, OCC's Customer Satisfaction score is rated right below Belden.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AudioCodes | 100% |
| Alliance Fiber Optic Products | 100% |
| Amphenol | 88% |
| FDIC | 80% |
| Corning | 72% |
| Belden | 70% |
| OCC | 51% |
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OCC Customer Service
3.7/5
OCC has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About OCC's Customer Service
Address
Roanoke, VA
Website
https://www.occfiber.com
OCC Customer Service vs. Competitors
Compared to its competitors, OCC's Customer Service score is rated right above Belden, and is preceded by FDIC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Corning | 4.2/5 |
| Amphenol | 4.2/5 |
| AudioCodes | 4.1/5 |
| FDIC | 3.7/5 |
| OCC | 3.7/5 |
| Belden | 3.6/5 |
| Alliance Fiber Optic Products | 3/5 |
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OCC as an Employer
4.5/5
OCC has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
OCC scored a -60 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of OCC would recommend the brand to a friend. ENPS measures how likely OCC employees would recommend working at OCC to a friend.
Net Promoter Score
-60
NPS Score
| 10% | Promoters |
|---|---|
| 20% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 54% | Promoters |
|---|---|
| 31% | Passive |
| 15% | Detractors |
