43
NPS
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AudioCodes
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About AudioCodes' Brand
AudioCodes Ltd. designs, manufactures and sells advanced Voice over IP and converged VoIP and Data networking products and applications to
Brand at a Glance
92%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
AudioCodes NPS
AudioCodes's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether AudioCodes's customers would recommend using the product based on a scale of -100 to 100.
AudioCodes Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
AudioCodes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Feb 2021 66 | Feb 2021 | 66 |
Mar 2021 80 | Mar 2021 | 80 |
Jan 2022 49 | Jan 2022 | 49 |
Nov 2022 43 | Nov 2022 | 43 |
Dec 2022 50 | Dec 2022 | 50 |
May 2023 33 | May 2023 | 33 |
Jun 2023 36 | Jun 2023 | 36 |
Feb 2024 42 | Feb 2024 | 42 |
Mar 2024 37 | Mar 2024 | 37 |
Dec 2024 43 | Dec 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AudioCodes Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of AudioCodes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AudioCodes Customer Loyalty Score by Industry
AudioCodes's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
AudioCodes Product Quality
4.3/5
AudioCodes has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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AudioCodes Product Information
AudioCodes’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AudioCodes's product the highest.
- Website
- http://audiocodes.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
Quick Insights into AudioCodes Product Quality
AudioCodes's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked AudioCodes' Product Quality.
Ranked AudioCodes Product Quality the Highest
AudioCodes Product Quality Score by Industry
AudioCodes's Product Quality score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
AudioCodes Pricing
AudioCodes ROI & Value For Money
4.1/5
AudioCodes has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock AudioCodes' overall ROI score rated by its users and customers.
AudioCodes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into AudioCodes ROI
AudioCodes's ROI score was rated highest by customers from the Tech industry.
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Ranked AudioCodes ROI the Highest
AudioCodes ROI Score by Industry
AudioCodes's ROI score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
AudioCodes Customer Satisfaction (CSAT)
AudioCodes Customer Satisfaction (CSAT) Score
100 / 100
AudioCodes has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AudioCodes Customer Satisfaction
AudioCodes's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked AudioCodes' Customer Satisfaction.
Ranked AudioCodes Customer Satisfaction the Highest
AudioCodes Customer Satisfaction Score by Industry
AudioCodes's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}AudioCodes Customer Service
4.1/5
AudioCodes has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock AudioCodes' overall Customer Service score rated by its users and customers.
About AudioCodes's Customer Service
Address
1 Hayarden St., Airport City, Oregon City, OR
Website
http://audiocodes.com
Phone Number
+972 3-976-4000
Quick Insights into AudioCodes Customer Service
AudioCodes's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked AudioCodes' Customer Service score.
Ranked AudioCodes Customer Service the Highest
AudioCodes Customer Service Score by Industry
AudioCodes's Customer Service score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
AudioCodes as an Employer
4.6/5
AudioCodes has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AudioCodes scored a 43 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of AudioCodes would recommend the brand to a friend. ENPS measures how likely AudioCodes employees would recommend working at AudioCodes to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 60% | Promoters |
|---|---|
| 27% | Passive |
| 13% | Detractors |
