-100
NPS
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Alliance Fiber Optic Products
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About Alliance Fiber Optic Products' Brand
Alliance Fiber Optic Products designs, manufactures, and markets a broad range of high-performance fiber optic components
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Alliance Fiber Optic Products NPS
Alliance Fiber Optic Products's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Alliance Fiber Optic Products's customers would recommend using the product based on a scale of -100 to 100.
Alliance Fiber Optic Products Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Alliance Fiber Optic Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alliance Fiber Optic Products Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Alliance Fiber Optic Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alliance Fiber Optic Products Product Quality
4/5
Alliance Fiber Optic Products has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Alliance Fiber Optic Products' overall Product Quality score rated by its users and customers.
Alliance Fiber Optic Products Product Information
Alliance Fiber Optic Products’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.afop.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Alliance Fiber Optic Products Pricing
Alliance Fiber Optic Products ROI & Value For Money
3/5
Alliance Fiber Optic Products has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Alliance Fiber Optic Products' overall ROI score rated by its users and customers.
Alliance Fiber Optic Products Customer Satisfaction (CSAT)
Alliance Fiber Optic Products Customer Satisfaction (CSAT) Score
100 / 100
Alliance Fiber Optic Products has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alliance Fiber Optic Products Customer Service
3/5
Alliance Fiber Optic Products has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Alliance Fiber Optic Products' overall Customer Service score rated by its users and customers.
About Alliance Fiber Optic Products's Customer Service
Address
Sunnyvale, Sunnyvale, CA
Website
http://www.afop.com
Phone Number
408-736-6900
