Belden NPS & Customer Reviews

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Belden

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Belden

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About Belden's Brand

Belden is a world-class manufacturer of signal transmission products - primarily for the entertainment, residential, industrial and Among its major competitors, Belden is ranked in 4th place for NPS while Arista Networks is 1st, and Panduit is 2nd.Their current market cap is $3.84B

Brand at a Glance

79%

Customer Loyalty

4/5

Product Quality

3.6/5

Pricing

3.6/5

Customer Service

Belden Ranking

^#2 / 4 of its competitors

Belden NPS

Belden's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether Belden's customers would recommend using the product based on a scale of -100 to 100.

Belden Overall NPS

NPS

53%	Promoters
14%	Passives
33%	Detractors

Belden NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 -4	Jan 2023	-4
Jun 2023 3	Jun 2023	3
Jul 2023 7	Jul 2023	7
Aug 2023 11	Aug 2023	11
Sep 2023 16	Sep 2023	16
Nov 2023 18	Nov 2023	18
Jan 2024 20	Jan 2024	20
Feb 2024 17	Feb 2024	17
May 2024 19	May 2024	19
Jul 2024 16	Jul 2024	16
Sep 2024 18	Sep 2024	18
Aug 2025 20	Aug 2025	20

How Other Brands Compare

Belden is ranked second for NPS among its competitors. Arista Networks and CommScope come in first and third, with OCC coming in at #4. Among those competitors, it is the second most valued company behind Arista Networks.

	Belden	Arista Networks	CommScope	OCC
Global Ranking	#-	#824	#-	#-
NPS	20	56	-5	-60
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$3.84B	$23.53B	$3.17B	$30.07M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Belden NPS by Gender

Male customers rated Belden's NPS 11 points higher than Female customers.

Male

Belden's NPS was rated 45 by Male customers on Comparably.

67%

Promoters

11%

Passives

22%

Detractors

Female

Belden's NPS was rated 34 by Female customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Belden NPS by Ethnicity

Belden's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100
Other 34	Other	34

Belden NPS by Age

Belden's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

31-35

67%

33%

51-55

67%

33%

Belden NPS by Usage

Belden's NPS was rated the highest by customers who have used Belden's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 100	1 to 2 Years	100
2 to 5 Years 0	2 to 5 Years	0

Belden NPS vs. Competitors

Compared to its competitors, Belden's NPS is rated right above Komax Corporation, and is preceded by General Cable.

COMPANY		NPS Score
	Arista Networks	56
	Panduit	27
	General Cable	23
	Belden	20
	Komax Corporation	0
	CommScope	-5
	OCC	-60
	Nexans	-100

Belden Customer Reviews

Belden Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Belden users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

Belden Customer Loyalty Score by Gender

Belden's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male

100%

Yes

Female

N/A

Yes

Belden Customer Loyalty Score by Ethnicity

Belden's Customer Loyalty score was rated 100% by Other customers on Comparably.

% who answered "Yes"

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100

out of 100

Other

Belden Customer Loyalty Score by Age

Belden's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 51-55 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%
51-55 100%	51-55	100%

Belden Customer Loyalty Score by Usage

Belden's Customer Loyalty score was rated the highest by customers who have used Belden's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100%
2 to 5 Years	78%

Belden Customer Loyalty Score by Industry

Belden's Customer Loyalty score was rated 82% by Tech industry customers.

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Tech	82%

Belden Customer Loyalty vs. Competitors

Compared to its competitors, Belden's Customer Loyalty score is rated right above General Cable, and is preceded by Panduit.

COMPANY		Customer Loyalty Score
	Komax Corporation	100%
	Nexans	100%
	Arista Networks	84%
	Panduit	83%
	Belden	79%
	General Cable	76%
	OCC	63%
	CommScope	62%

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Belden Product Quality

4/5

Belden has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Belden Product Information

Belden’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Belden's product the highest.

Website: http://belden.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Hardware and Devices

Manufacturing

Quick Insights into Belden Product Quality

Belden's Product Quality score was rated highest by customers who have used Belden's products/services for 1 to 2 Years, and rated lowest by customers who have used Belden's products/services for 2 to 5 Years.

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Ranked Belden Product Quality the Highest

1 to 2 Years	5
Caucasian	5
Male	4.6

Ranked Belden Product Quality the Lowest

31-35	4.1
Female	4.1
2 to 5 Years	3.7

Belden Product Quality Score by Gender

Male customers rated Belden's Product Quality score 0.5 stars higher than Female customers.

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Male

4.6/5

Female

4.1/5

Belden Product Quality Score by Ethnicity

Belden's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 5	Caucasian	5
Other 4.6	Other	4.6

Belden Product Quality Score by Age

Belden's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 4.1	31-35	4.1
51-55 4.3	51-55	4.3

Belden Product Quality Score by Usage

Belden's Product Quality score was rated the highest by customers who have used Belden's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	5
2 to 5 Years	3.7

Belden Product Quality Score by Industry

Belden's Product Quality score was rated 4 stars by Tech industry customers.

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Tech	4

Belden Product Quality vs. Competitors

Compared to its competitors, Belden's Product Quality score is rated right above Panduit, and is preceded by Arista Networks.

COMPANY		Product Quality Score
	Komax Corporation	5/5
	Arista Networks	4.2/5
	Belden	4/5
	Panduit	3.9/5
	CommScope	3.6/5
	General Cable	3.2/5
	OCC	3/5
	Nexans	2.5/5

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Belden Pricing

Belden ROI & Value For Money

3.6/5

Belden has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Belden Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Belden ROI

Belden's ROI score was rated highest by Other customers, and rated lowest by customers who have used Belden's products/services for 2 to 5 Years.

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Ranked Belden ROI the Highest

Other	4.6
Male	4.2
51-55	4.1

Ranked Belden ROI the Lowest

31-35	4
2 to 5 Years	3.4

Belden ROI Score by Gender

Belden's ROI score was rated 4.2 by Male customers on Comparably.

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Male

4.2/5

Female

N/A

Belden ROI Score by Ethnicity

Belden's ROI score was rated 4.6 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 4.6	Other	4.6

Belden ROI Score by Age

Belden's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 4	31-35	4
51-55 4.1	51-55	4.1

Belden ROI Score by Usage

Belden's ROI score was rated the highest by customers who have used Belden's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
2 to 5 Years	3.4

Belden ROI Score by Industry

Belden's ROI score was rated 3.7 stars by Tech industry customers.

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Tech	3.7

Belden Pricing vs. Competitors

Compared to its competitors, Belden's ROI score is rated right above General Cable, and is preceded by OCC.

COMPANY		Pricing Score
	Komax Corporation	4.5/5
	Arista Networks	4.4/5
	Panduit	3.9/5
	OCC	3.8/5
	Belden	3.6/5
	General Cable	3.5/5
	CommScope	3.4/5
	Nexans	2.5/5

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Belden Customer Satisfaction (CSAT)

Belden Customer Satisfaction (CSAT) Score

70 / 100

Belden has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied	50%
Satisfied	20%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	3%
Very Dissatisfied	10%

Very Satisfied

50%

Satisfied

20%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Belden Customer Satisfaction

Belden's Customer Satisfaction score was rated highest by customers who have used Belden's products/services for 1 to 2 Years, and rated lowest by customers who have used Belden's products/services for 2 to 5 Years.

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Ranked Belden Customer Satisfaction the Highest

1 to 2 Years	100%
Caucasian	100%
Male	86%

Ranked Belden Customer Satisfaction the Lowest

Other	100%
Female	67%
2 to 5 Years	34%

Belden Customer Satisfaction Score by Gender

Male customers rated Belden's Customer Satisfaction score 19 points higher than Female customers.

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86 / 100

Male

	Very Satisfied	43%
	Satisfied	43%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	0%
	Very Dissatisfied	0%

67 / 100

Female

	Very Satisfied	67%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	0%

Belden Customer Satisfaction Score by Ethnicity

Caucasian
100%
Other
100%

CSAT according to Caucasian

Belden's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Belden's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Belden Customer Satisfaction Score by Usage

Belden's Customer Satisfaction score was rated the highest by customers who have used Belden's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	100
2 to 5 Years	34

Belden Customer Satisfaction Score by Industry

Belden's Customer Satisfaction score was rated 50 points by Tech industry customers.

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Tech	50

Belden Customer Satisfaction vs. Competitors

Compared to its competitors, Belden's Customer Satisfaction score is rated right above CommScope, and is preceded by Panduit.

COMPANY		Customer Satisfaction (CSAT) Score
	Komax Corporation	100%
	Arista Networks	88%
	Panduit	80%
	Belden	70%
	CommScope	52%
	General Cable	51%
	OCC	51%
	Nexans	0%

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Belden Customer Service

3.6/5

Belden has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Belden's Customer Service

Address

7733 Forsyth Boulevard, Suite 800, Saint Louis, MO

Website

http://belden.com

Phone Number

(180) 023-5336

Quick Insights into Belden Customer Service

Belden's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used Belden's products/services for 2 to 5 Years.

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Ranked Belden Customer Service the Highest

Other	4.6
51-55	4.3
Less than 1 Year	4.1

Ranked Belden Customer Service the Lowest

31-35	3.6
2 to 5 Years	3.2

Belden Customer Service Score by Gender

Belden's Customer Service score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

Belden Customer Service Score by Ethnicity

Belden's Customer Service score was rated 4.6 stars by Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Other 4.6	Other	4.6

Belden Customer Service Score by Age

Belden's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
31-35 3.6	31-35	3.6
51-55 4.3	51-55	4.3

Belden Customer Service Score by Usage

Belden's Customer Service score was rated the highest by customers who have used Belden's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.1
2 to 5 Years	3.2

Belden Customer Service Score by Industry

Belden's Customer Service score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

Belden Customer Service vs. Competitors

Compared to its competitors, Belden's Customer Service score is rated right above CommScope, and is preceded by OCC.

COMPANY		Customer Service Score
	Komax Corporation	5/5
	Arista Networks	4.3/5
	Panduit	3.9/5
	OCC	3.7/5
	Belden	3.6/5
	CommScope	3.4/5
	General Cable	3.3/5
	Nexans	2.5/5

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Belden as an Employer

4.5/5

Belden has a 4.5/5 stars for its overall company culture rated by their employees

top

15%

CEO of Belden

John Stroup

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Belden scored a 20 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Belden would recommend the brand to a friend. ENPS measures how likely Belden employees would recommend working at Belden to a friend.

Net Promoter Score

NPS Score

53%	Promoters
14%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
20%	Passive
25%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail