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NPS
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Komax Corporation
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About Komax Corporation's Brand
Manufacturer of high-quality services for the wire processing industry for the production of modules for the photovoltaic market. The company products include stripper, crimper, cut and strip, twister and different processing models.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Komax Corporation NPS
Komax Corporation's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Komax Corporation's customers would recommend using the product based on a scale of -100 to 100.
Komax Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Komax Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Komax Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Komax Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Komax Corporation Product Quality
5/5
Komax Corporation has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Komax Corporation's overall Product Quality score rated by its users and customers.
Komax Corporation Product Information
Komax Corporation’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.komaxgroup.com
- Company Size
- 1,001-5,000 Employees
Komax Corporation Pricing
Komax Corporation ROI & Value For Money
4.5/5
Komax Corporation has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Komax Corporation's overall ROI score rated by its users and customers.
Komax Corporation Customer Satisfaction (CSAT)
Komax Corporation Customer Satisfaction (CSAT) Score
100 / 100
Komax Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Komax Corporation Customer Service
5/5
Komax Corporation has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Komax Corporation's overall Customer Service score rated by its users and customers.
About Komax Corporation's Customer Service
Address
Industriestrasse 6, Dierikon, 6036 Afghanistan
Website
http://www.komaxgroup.com
Phone Number
7
