71
NPS
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Brand Page
FDIC
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About FDIC's Brand
FDIC
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
FDIC NPS
FDIC's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether FDIC's customers would recommend using the product based on a scale of -100 to 100.
FDIC Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
FDIC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 50 | Sep 2022 | 50 |
May 2023 75 | May 2023 | 75 |
Jan 2024 60 | Jan 2024 | 60 |
May 2024 71 | May 2024 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FDIC Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of FDIC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FDIC Product Quality
3.7/5
FDIC has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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FDIC Product Information
FDIC’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.fdic.gov
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Financial Services
FDIC Pricing
FDIC ROI & Value For Money
3.7/5
FDIC has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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FDIC Customer Satisfaction (CSAT)
FDIC Customer Satisfaction (CSAT) Score
80 / 100
FDIC has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FDIC Customer Service
3.7/5
FDIC has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About FDIC's Customer Service
Address
Arlington, WA United States of America
Website
https://www.fdic.gov
FDIC as an Employer
Consumer vs. Employees
FDIC scored a 71 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of FDIC would recommend the brand to a friend. ENPS measures how likely FDIC employees would recommend working at FDIC to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 30% | Promoters |
|---|---|
| 40% | Passive |
| 30% | Detractors |
