-100
NPS
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Echelon
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About Echelon's Brand
Echelon develops, markets, and sells system and network infrastructure products for the transportation and other automation markets. Among its major competitors, Echelon is ranked in 5th place for NPS while Bidgely is 1st, and Acuity Brands is 2nd.
Brand at a Glance
65%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.4/5
Customer Service
Echelon Ranking
- #3 / 4 of its competitors
Echelon NPS
Echelon's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Echelon's customers would recommend using the product based on a scale of -100 to 100.
Echelon Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Echelon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
How Other Brands Compare
Echelon is ranked third for NPS among its competitors. Acuity Brands and Alarm.com come in first and second, with Universal Electronics coming in at #4.
Echelon |  Alarm.com |  Acuity Brands |  Universal Electronics | |
| Global Ranking | #- | #620 | #- | #- |
| NPS | -100 | 13 | 14 | -100 |
| Valuation Updated every 24 hours for public companies | - | $4.34B | $6.01B | $107.49M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Echelon NPS vs. Competitors
Compared to its competitors, Echelon's NPS is rated right above Universal Electronics, and is preceded by Peloton Consulting Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Bidgely | 75 |
| Acuity Brands | 14 |
| Alarm.com | 13 |
 | Peloton Consulting Group | -89 |
| Echelon | -100 |
| Universal Electronics | -100 |
Echelon Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Echelon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Echelon Customer Loyalty vs. Competitors
Compared to its competitors, Echelon's Customer Loyalty score is rated right above Peloton Consulting Group, and is preceded by Alarm.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Acuity Brands | 82% |
| Alarm.com | 78% |
| Echelon | 65% |
| Peloton Consulting Group | 54% |
| Bidgely | 10% |
| Universal Electronics | N/A |
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Echelon Product Quality
2.5/5
Echelon has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Echelon Product Information
Echelon’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.echelon.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Travel
Echelon Product Quality vs. Competitors
Compared to its competitors, Echelon's Product Quality score is rated right below Peloton Consulting Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Universal Electronics | 4/5 |
| Acuity Brands | 3.8/5 |
| Alarm.com | 3.8/5 |
| Bidgely | 3.2/5 |
| Peloton Consulting Group | 2.9/5 |
| Echelon | 2.5/5 |
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Echelon Pricing
Echelon ROI & Value For Money
2.2/5
Echelon has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Echelon Pricing vs. Competitors
Compared to its competitors, Echelon's ROI score is rated right above Universal Electronics, and is preceded by Peloton Consulting Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Acuity Brands | 3.9/5 |
| Alarm.com | 3.7/5 |
| Bidgely | 3.5/5 |
| Peloton Consulting Group | 2.5/5 |
| Echelon | 2.2/5 |
| Universal Electronics | N/A |
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Echelon Customer Satisfaction (CSAT)
Echelon Customer Satisfaction (CSAT) Score
40 / 100
Echelon has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Echelon Customer Satisfaction vs. Competitors
Compared to its competitors, Echelon's Customer Satisfaction score is rated right below Bidgely.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Universal Electronics | 100% |
| Acuity Brands | 82% |
| Alarm.com | 67% |
| Peloton Consulting Group | 67% |
| Bidgely | 50% |
| Echelon | 40% |
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Echelon Customer Service
2.4/5
Echelon has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Echelon's Customer Service
Address
550 Meridian Ave., San Jose, CA
Website
http://www.echelon.com
Phone Number
408-938-5200
Echelon Customer Service vs. Competitors
Compared to its competitors, Echelon's Customer Service score is rated right above Universal Electronics, and is preceded by Peloton Consulting Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bidgely | 5/5 |
| Acuity Brands | 3.8/5 |
| Alarm.com | 3.7/5 |
| Peloton Consulting Group | 2.6/5 |
| Echelon | 2.4/5 |
| Universal Electronics | N/A |
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Echelon as an Employer
3.3/5
Echelon has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Echelon scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Echelon would recommend the brand to a friend. ENPS measures how likely Echelon employees would recommend working at Echelon to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
