-100
NPS
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Universal Electronics
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About Universal Electronics' Brand
Brand at a Glance
4/5
Product Quality
Universal Electronics NPS
Universal Electronics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Universal Electronics's customers would recommend using the product based on a scale of -100 to 100.
Universal Electronics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Universal Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 -100 | May 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Universal Electronics Product Quality
4/5
Universal Electronics has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Universal Electronics Product Information
Universal Electronics’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.uei.com
- Company Size
- 1,001-5,000 Employees
Universal Electronics Customer Satisfaction (CSAT)
Universal Electronics Customer Satisfaction (CSAT) Score
100 / 100
Universal Electronics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Universal Electronics as an Employer
2.9/5
Universal Electronics has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Universal Electronics scored a -100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Universal Electronics would recommend the brand to a friend. ENPS measures how likely Universal Electronics employees would recommend working at Universal Electronics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
