75
NPS
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Bidgely
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About Bidgely's Brand
Bidgely is a disruptive technology company developing an energy monitoring and management solution for eco-friendly energy saving.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
5/5
Customer Service
Bidgely NPS
Bidgely's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Bidgely's customers would recommend using the product based on a scale of -100 to 100.
Bidgely Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Bidgely NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Sep 2022 50 | Sep 2022 | 50 |
Jan 2024 66 | Jan 2024 | 66 |
Jan 2025 75 | Jan 2025 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bidgely Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bidgely users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bidgely Product Quality
3.2/5
Bidgely has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bidgely's overall Product Quality score rated by its users and customers.
Bidgely Product Information
Bidgely’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.bidgely.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Business Services
Consumer Services
Energy
SaaS
Bidgely Pricing
Bidgely ROI & Value For Money
3.5/5
Bidgely has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bidgely's overall ROI score rated by its users and customers.
Bidgely Customer Satisfaction (CSAT)
Bidgely Customer Satisfaction (CSAT) Score
50 / 100
Bidgely has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bidgely Customer Service
5/5
Bidgely has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bidgely's overall Customer Service score rated by its users and customers.
About Bidgely's Customer Service
Address
Sunnyvale, CA
Website
http://www.bidgely.com
Phone Number
1(408)809-2008
Bidgely as an Employer
3.8/5
Bidgely has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Bidgely scored a 75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bidgely would recommend the brand to a friend. ENPS measures how likely Bidgely employees would recommend working at Bidgely to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
