39
NPS
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Extron Electronics
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About Extron Electronics' Brand
Extron is a leading developer and manufacturer of professional AV system products including interfacing, switching and control solutions.
Brand at a Glance
69%
Customer Loyalty
4.1/5
Product Quality
4.4/5
Pricing
4.2/5
Customer Service
Extron Electronics NPS
Extron Electronics's Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether Extron Electronics's customers would recommend using the product based on a scale of -100 to 100.
Extron Electronics Overall NPS
| 61% | Promoters |
|---|---|
| 17% | Passives |
| 22% | Detractors |
Extron Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 40 | Aug 2021 | 40 |
Oct 2021 49 | Oct 2021 | 49 |
Jan 2022 57 | Jan 2022 | 57 |
Feb 2022 44 | Feb 2022 | 44 |
Aug 2022 50 | Aug 2022 | 50 |
Dec 2022 54 | Dec 2022 | 54 |
Mar 2023 41 | Mar 2023 | 41 |
Jul 2023 36 | Jul 2023 | 36 |
Aug 2023 34 | Aug 2023 | 34 |
Feb 2024 37 | Feb 2024 | 37 |
Oct 2024 40 | Oct 2024 | 40 |
May 2025 39 | May 2025 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Extron Electronics NPS by Gender
Extron Electronics's NPS was rated 33 by Male customers on Comparably.
Male
33
Extron Electronics's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
N/A
Extron Electronics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Extron Electronics NPS by Usage
Extron Electronics's NPS was rated 100 points by customers who have used Extron Electronics's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Extron Electronics Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Extron Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Extron Electronics Customer Loyalty Score by Gender
Extron Electronics's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Extron Electronics Customer Loyalty Score by Usage
Extron Electronics's Customer Loyalty score was rated 70% by customers who have used Extron Electronics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Extron Electronics Customer Loyalty Score by Industry
Extron Electronics's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Extron Electronics Product Quality
4.1/5
Extron Electronics has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Extron Electronics Product Information
Extron Electronics’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Extron Electronics's product the highest.
- Website
- http://www.extron.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Hardware and Devices
Quick Insights into Extron Electronics Product Quality
Extron Electronics's Product Quality score was rated highest by Male customers.
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Ranked Extron Electronics Product Quality the Highest
Extron Electronics Product Quality Score by Gender
Extron Electronics's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Extron Electronics Product Quality Score by Usage
Extron Electronics's Product Quality score was rated 4.1 stars by customers who have used Extron Electronics's products/services for 2 to 5 Years.
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Extron Electronics Product Quality Score by Industry
Extron Electronics's Product Quality score was rated 4.3 stars by Tech industry customers.
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Extron Electronics Pricing
Extron Electronics ROI & Value For Money
4.4/5
Extron Electronics has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Extron Electronics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Extron Electronics ROI
Extron Electronics's ROI score was rated highest by customers who have used Extron Electronics's products/services for 2 to 5 Years.
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Ranked Extron Electronics ROI the Highest
Extron Electronics ROI Score by Gender
Extron Electronics's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Extron Electronics ROI Score by Usage
Extron Electronics's ROI score was rated 4.6 stars by customers who have used Extron Electronics's products/services for 2 to 5 Years.
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Extron Electronics ROI Score by Industry
Extron Electronics's ROI score was rated 4.6 stars by Tech industry customers.
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Extron Electronics Customer Satisfaction (CSAT)
Extron Electronics Customer Satisfaction (CSAT) Score
83 / 100
Extron Electronics has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Extron Electronics Customer Satisfaction
Extron Electronics's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Extron Electronics Customer Satisfaction the Highest
Extron Electronics Customer Satisfaction Score by Industry
Extron Electronics's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Extron Electronics Customer Service
4.2/5
Extron Electronics has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Extron Electronics's Customer Service
Address
Anaheim, CA 92805
Website
http://www.extron.com
Phone Number
800.633.9876
Quick Insights into Extron Electronics Customer Service
Extron Electronics's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Extron Electronics' Customer Service score.
Ranked Extron Electronics Customer Service the Highest
Extron Electronics Customer Service Score by Gender
Extron Electronics's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Extron Electronics.
Male
4.5/5
Female
N/A
Extron Electronics Customer Service Score by Usage
Extron Electronics's Customer Service score was rated 4.5 stars by customers who have used Extron Electronics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Extron Electronics Customer Service Score by Industry
Extron Electronics's Customer Service score was rated 4.6 stars by Tech industry customers.
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Extron Electronics as an Employer
2.4/5
Extron Electronics has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Extron Electronics scored a 39 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Extron Electronics would recommend the brand to a friend. ENPS measures how likely Extron Electronics employees would recommend working at Extron Electronics to a friend.
Net Promoter Score
39
NPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 18% | Promoters |
|---|---|
| 12% | Passive |
| 70% | Detractors |
