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NPS
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Aptiv
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About Aptiv's Brand
Among its major competitors, Aptiv is ranked in 4th place for NPS while Honda is 1st, and Tesla is 2nd.Their current market cap is $41.53B
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Aptiv CMO
Wendy Miller
Wendy Miller serves as the SVP and Chief Marketing Officer of Aptiv. Wendy started at Aptiv in February of 2019. Wendy currently resides in the Greater Boston Area.
Aptiv Ranking
- #4 / 4 of its competitors
Aptiv NPS
Aptiv's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Aptiv's customers would recommend using the product based on a scale of -100 to 100.
Aptiv Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Aptiv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -11 | Sep 2023 | -11 |
Dec 2023 -14 | Dec 2023 | -14 |
Feb 2024 -16 | Feb 2024 | -16 |
Mar 2024 -12 | Mar 2024 | -12 |
Apr 2024 -7 | Apr 2024 | -7 |
Jun 2024 -3 | Jun 2024 | -3 |
Jul 2024 2 | Jul 2024 | 2 |
Oct 2024 3 | Oct 2024 | 3 |
Nov 2024 -4 | Nov 2024 | -4 |
Dec 2025 0 | Dec 2025 | 0 |
Feb 2026 -2 | Feb 2026 | -2 |
Mar 2026 0 | Mar 2026 | 0 |
How Other Brands Compare
Aptiv is ranked #4 for NPS among its competitors. Honda and Tesla come in first and second, with General Motors coming in at third. Among those competitors, it is the lowest valued company behind Tesla.
Aptiv |  Tesla |  Honda |  General Motors | |
| Global Ranking | #- | #32 | #36 | #140 |
| NPS | 0 | 29 | 37 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $41.53B | $635.18B | $51.61B | $89.77B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aptiv NPS by Gender
Female customers rated Aptiv's NPS 17 points higher than Male customers.
Male
17
Aptiv's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
34
Aptiv's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Aptiv NPS by Ethnicity
Aptiv's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Aptiv NPS by Age
Aptiv's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Aptiv NPS by Usage
Aptiv's NPS was rated 20 points by customers who have used Aptiv's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
Aptiv NPS vs. Competitors
Compared to its competitors, Aptiv's NPS is rated right above Johnson Controls, and is preceded by General Motors.
| COMPANY | NPS Score | |
|---|---|---|
| Honda | 37 |
| Tesla | 29 |
| General Motors | 14 |
| Aptiv | 0 |
 | Johnson Controls | -19 |
Aptiv Customer Reviews
Out of the 3 Aptiv customer reviews 2 were positive and 1 was constructive. Aptiv customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Aptiv Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Aptiv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aptiv Customer Loyalty Score by Gender
Female customers rated Aptiv's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Aptiv Customer Loyalty Score by Ethnicity
Aptiv's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aptiv.
100
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
Aptiv Customer Loyalty Score by Age
Aptiv's Customer Loyalty score was rated 70% by customers ages 18-25 and customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
36-40 70% | 36-40 | 70% |
Aptiv Customer Loyalty Score by Usage
Aptiv's Customer Loyalty score was rated 100% by customers who have used Aptiv's products/services for Less than 1 Year.
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Aptiv Customer Loyalty Score by Industry
Aptiv's Customer Loyalty score was rated 70% by both Automotive and Transportation and Tech industry customers.
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Aptiv Customer Loyalty vs. Competitors
Compared to its competitors, Aptiv's Customer Loyalty score is rated right above Johnson Controls, and is preceded by General Motors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Tesla | 77% |
| General Motors | 77% |
| Aptiv | 73% |
| Johnson Controls | 71% |
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Aptiv Product Quality
3.9/5
Aptiv has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Aptiv Product Information
Aptiv’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Aptiv's product the highest. Reviewers from the Automotive and Transportation industry rated Aptiv the lowest at 4.1.
- Website
- https://www.aptiv.com/
- Company Size
- 10,000+ Employees
Quick Insights into Aptiv Product Quality
Aptiv's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers ages 18-25.
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Ranked Aptiv Product Quality the Highest
Ranked Aptiv Product Quality the Lowest
Aptiv Product Quality Score by Gender
Female customers rated Aptiv's Product Quality score 0.4 stars higher than Male customers.
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Male
4.2/5
Female
4.6/5
Aptiv Product Quality Score by Ethnicity
Aptiv's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aptiv.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Aptiv Product Quality Score by Age
Aptiv's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
36-40 4.1 | 36-40 | 4.1 |
Aptiv Product Quality Score by Usage
Aptiv's Product Quality score was rated 4.6 stars by customers who have used Aptiv's products/services for Less than 1 Year.
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Aptiv Product Quality Score by Industry
Aptiv's Product Quality score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Aptiv Product Quality vs. Competitors
Compared to its competitors, Aptiv's Product Quality score is rated right above General Motors, and is preceded by Tesla.
| COMPANY | Product Quality Score | |
|---|---|---|
| Honda | 4.1/5 |
| Tesla | 3.9/5 |
| Aptiv | 3.9/5 |
| General Motors | 3.6/5 |
| Johnson Controls | 3.1/5 |
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Aptiv Pricing
Aptiv ROI & Value For Money
4/5
Aptiv has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Aptiv Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Tech industry think that they had the lowest ROI from Aptiv.
Quick Insights into Aptiv ROI
Aptiv's ROI score was rated highest by Caucasian customers, and rated lowest by customers ages 18-25.
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Ranked Aptiv ROI the Highest
Ranked Aptiv ROI the Lowest
Aptiv ROI Score by Gender
Female customers rated Aptiv's ROI score 0.5 stars higher than Male customers.
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Male
4/5
Female
4.5/5
Aptiv ROI Score by Ethnicity
Aptiv's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Aptiv ROI Score by Age
Aptiv's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
36-40 4.3 | 36-40 | 4.3 |
Aptiv ROI Score by Usage
Aptiv's ROI score was rated 4.6 stars by customers who have used Aptiv's products/services for Less than 1 Year.
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Aptiv ROI Score by Industry
Aptiv's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Aptiv Pricing vs. Competitors
Compared to its competitors, Aptiv's ROI score is rated right above Honda.
| COMPANY | Pricing Score | |
|---|---|---|
| Aptiv | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| General Motors | 3.4/5 |
| Johnson Controls | 3/5 |
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Aptiv Customer Satisfaction (CSAT)
Aptiv Customer Satisfaction (CSAT) Score
71 / 100
Aptiv has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
32%
Satisfied
39%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aptiv Customer Satisfaction
Aptiv's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers ages 36-40.
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Ranked Aptiv Customer Satisfaction the Highest
Ranked Aptiv Customer Satisfaction the Lowest
Aptiv Customer Satisfaction Score by Gender
Female customers rated Aptiv's Customer Satisfaction score 7 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Aptiv Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aptiv's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Aptiv's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Aptiv Customer Satisfaction Score by Age
Aptiv's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 36-40 | 34% |
Aptiv Customer Satisfaction Score by Usage
Aptiv's Customer Satisfaction score was rated 100 points by customers who have used Aptiv's products/services for Less than 1 Year.
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Aptiv Customer Satisfaction Score by Industry
Aptiv's Customer Satisfaction score was rated 34 points by Tech industry customers.
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{
"title": "Aptiv Customer Satisfaction Score by Industry",
"text": "Aptiv's Customer Satisfaction score was rated 34 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Aptiv's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}Aptiv Customer Satisfaction vs. Competitors
Compared to its competitors, Aptiv's Customer Satisfaction score is rated right above General Motors, and is preceded by Tesla.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Honda | 81% |
| Tesla | 74% |
| Aptiv | 71% |
| General Motors | 66% |
| Johnson Controls | 52% |
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Aptiv Customer Service
4/5
Aptiv has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Aptiv's Customer Service
Address
5725 Innovation Drive, Troy, MI
Website
https://www.aptiv.com/
Quick Insights into Aptiv Customer Service
Aptiv's Customer Service score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked Aptiv Customer Service the Highest
Ranked Aptiv Customer Service the Lowest
Aptiv Customer Service Score by Gender
Male customers rated Aptiv's Customer Service score 0.2 stars higher than Female customers.
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Male
4.3/5
Female
4.1/5
Aptiv Customer Service Score by Ethnicity
Aptiv's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Aptiv Customer Service Score by Age
Aptiv's Customer Service score was rated 4 stars by customers ages 18-25 and customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
36-40 4 | 36-40 | 4 |
Aptiv Customer Service Score by Usage
Aptiv's Customer Service score was rated 4.4 stars by customers who have used Aptiv's products/services for Less than 1 Year.
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Aptiv Customer Service Score by Industry
Aptiv's Customer Service score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Aptiv Customer Service vs. Competitors
Compared to its competitors, Aptiv's Customer Service score is rated right above Honda.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aptiv | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| General Motors | 3.4/5 |
| Johnson Controls | 2.9/5 |
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Aptiv as an Employer
3.2/5
Aptiv has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Aptiv scored a 0 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Aptiv would recommend the brand to a friend. ENPS measures how likely Aptiv employees would recommend working at Aptiv to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 36% | Promoters |
|---|---|
| 23% | Passive |
| 41% | Detractors |
