-95
NPS
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Transamerican Auto Parts
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About Transamerican Auto Parts' Brand
Among its major competitors, Transamerican Auto Parts is ranked in 5th place for NPS while O'Reilly Auto Parts is 1st, and AutoZone is 2nd.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.6/5
Customer Service
Transamerican Auto Parts Ranking
- #4 / 4 of its competitors
Transamerican Auto Parts NPS
Transamerican Auto Parts's Net Promoter Score (NPS) is a -95 with 2% Promoters, 1% Passives, and 97% Detractors. Net Promoter Score tracks whether Transamerican Auto Parts's customers would recommend using the product based on a scale of -100 to 100.
Transamerican Auto Parts Overall NPS
| 2% | Promoters |
|---|---|
| 1% | Passives |
| 97% | Detractors |
Transamerican Auto Parts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Oct 2021 -96 | Oct 2021 | -96 |
Feb 2022 -94 | Feb 2022 | -94 |
Oct 2022 -94 | Oct 2022 | -94 |
How Other Brands Compare
Transamerican Auto Parts is ranked #4 for NPS among its competitors. O'Reilly Auto Parts and AutoZone come in first and second, with Pep Boys coming in at third.
Transamerican Auto Parts |  AutoZone |  O'Reilly Auto Parts |  Pep Boys | |
| Global Ranking | #- | #408 | #- | #- |
| NPS | -95 | -6 | 7 | -60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $43.48B | $35.50B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transamerican Auto Parts NPS vs. Competitors
Compared to its competitors, Transamerican Auto Parts's NPS is rated right below Aamco Transmissions.
| COMPANY | NPS Score | |
|---|---|---|
| O'Reilly Auto Parts | 7 |
| AutoZone | -6 |
| Pep Boys | -60 |
 | Aamco Transmissions | -88 |
| Transamerican Auto Parts | -95 |
Transamerican Auto Parts Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Transamerican Auto Parts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Transamerican Auto Parts Customer Loyalty vs. Competitors
Compared to its competitors, Transamerican Auto Parts's Customer Loyalty score is rated right above AutoZone, and is preceded by O'Reilly Auto Parts.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| O'Reilly Auto Parts | 80% |
| Transamerican Auto Parts | 79% |
| AutoZone | 77% |
| Pep Boys | 59% |
| Aamco Transmissions | 47% |
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Transamerican Auto Parts Product Quality
3.2/5
Transamerican Auto Parts has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Transamerican Auto Parts Product Information
Transamerican Auto Parts’s product quality score is a 3.2 out of 5 as rated by its users and customers.
Industry
Tech
Transamerican Auto Parts Product Quality vs. Competitors
Compared to its competitors, Transamerican Auto Parts's Product Quality score is rated right above AutoZone, and is preceded by O'Reilly Auto Parts.
| COMPANY | Product Quality Score | |
|---|---|---|
| O'Reilly Auto Parts | 3.4/5 |
| Transamerican Auto Parts | 3.2/5 |
| AutoZone | 3/5 |
| Pep Boys | 1.6/5 |
| Aamco Transmissions | 1.5/5 |
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Transamerican Auto Parts Pricing
Transamerican Auto Parts ROI & Value For Money
3.1/5
Transamerican Auto Parts has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Transamerican Auto Parts Pricing vs. Competitors
Compared to its competitors, Transamerican Auto Parts's ROI score is rated right above AutoZone, and is preceded by O'Reilly Auto Parts.
| COMPANY | Pricing Score | |
|---|---|---|
| O'Reilly Auto Parts | 3.2/5 |
| Transamerican Auto Parts | 3.1/5 |
| AutoZone | 3/5 |
| Pep Boys | 1.6/5 |
| Aamco Transmissions | 1.5/5 |
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Transamerican Auto Parts Customer Satisfaction (CSAT)
Transamerican Auto Parts Customer Satisfaction (CSAT) Score
60 / 100
Transamerican Auto Parts has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Transamerican Auto Parts Customer Satisfaction vs. Competitors
Compared to its competitors, Transamerican Auto Parts's Customer Satisfaction score is rated right above AutoZone, and is preceded by O'Reilly Auto Parts.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| O'Reilly Auto Parts | 63% |
| Transamerican Auto Parts | 60% |
| AutoZone | 51% |
| Pep Boys | 19% |
| Aamco Transmissions | 9% |
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Transamerican Auto Parts Customer Service
3.6/5
Transamerican Auto Parts has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Transamerican Auto Parts's Customer Service
Address
Compton, CA
Website
http://transamericanautoparts.com/
Transamerican Auto Parts Customer Service vs. Competitors
Compared to its competitors, Transamerican Auto Parts's Customer Service score is rated right above O'Reilly Auto Parts.
| COMPANY | Customer Service Score | |
|---|---|---|
| Transamerican Auto Parts | 3.6/5 |
| O'Reilly Auto Parts | 3.2/5 |
| AutoZone | 2.9/5 |
| Pep Boys | 1.5/5 |
| Aamco Transmissions | 1.5/5 |
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Transamerican Auto Parts as an Employer
3.4/5
Transamerican Auto Parts has a 3.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Transamerican Auto Parts
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Transamerican Auto Parts scored a -95 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Transamerican Auto Parts would recommend the brand to a friend. ENPS measures how likely Transamerican Auto Parts employees would recommend working at Transamerican Auto Parts to a friend.
Net Promoter Score
-95
NPS Score
| 2% | Promoters |
|---|---|
| 1% | Passive |
| 97% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
