-88
NPS
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Aamco Transmissions
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About Aamco Transmissions' Brand
AAMCO Transmissions and Total Car Care is the world's largest chain of transmission specialists and one of the leaders in total car care services.
Brand at a Glance
47%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Aamco Transmissions NPS
Aamco Transmissions's Net Promoter Score (NPS) is a -88 with 6% Promoters, 0% Passives, and 94% Detractors. Net Promoter Score tracks whether Aamco Transmissions's customers would recommend using the product based on a scale of -100 to 100.
Aamco Transmissions Overall NPS
| 6% | Promoters |
|---|---|
| 0% | Passives |
| 94% | Detractors |
Aamco Transmissions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -91 | Oct 2024 | -91 |
Nov 2024 -91 | Nov 2024 | -91 |
Dec 2024 -87 | Dec 2024 | -87 |
Jan 2025 -89 | Jan 2025 | -89 |
Mar 2025 -85 | Mar 2025 | -85 |
May 2025 -85 | May 2025 | -85 |
Jun 2025 -87 | Jun 2025 | -87 |
Jul 2025 -87 | Jul 2025 | -87 |
Sep 2025 -87 | Sep 2025 | -87 |
Oct 2025 -87 | Oct 2025 | -87 |
Nov 2025 -87 | Nov 2025 | -87 |
Jan 2026 -87 | Jan 2026 | -87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aamco Transmissions NPS by Gender
Female customers rated Aamco Transmissions's NPS 4 points higher than Male customers.
Male
-88
Aamco Transmissions's NPS was rated -88 by Male customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Female
-84
Aamco Transmissions's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Aamco Transmissions NPS by Ethnicity
Aamco Transmissions's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
African American/Black -100 | African American/Black | -100 |
Other -76 | Other | -76 |
Aamco Transmissions NPS by Age
Aamco Transmissions's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Aamco Transmissions NPS by Usage
Aamco Transmissions's NPS was rated the highest by customers who have used Aamco Transmissions's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -92 | Less than 1 Year | -92 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Aamco Transmissions Customer Reviews
Out of the 12 Aamco Transmissions customer reviews 1 was positive and 11 were constructive. Aamco Transmissions customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Aamco Transmissions Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Aamco Transmissions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aamco Transmissions Customer Loyalty Score by Gender
Male customers rated Aamco Transmissions's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Aamco Transmissions.
Male
52%
Yes
Female
48%
Yes
Aamco Transmissions Customer Loyalty Score by Ethnicity
Aamco Transmissions's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aamco Transmissions.
45
out of 100
Caucasian
73
out of 100
African American/Black
55
out of 100
Other
Aamco Transmissions Customer Loyalty Score by Age
Aamco Transmissions's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Aamco Transmissions.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 55% | 41-45 | 55% |
46-50 82% | 46-50 | 82% |
51-55 28% | 51-55 | 28% |
56-60 36% | 56-60 | 36% |
61-65 49% | 61-65 | 49% |
Aamco Transmissions Customer Loyalty Score by Usage
Aamco Transmissions's Customer Loyalty score was rated the highest by customers who have used Aamco Transmissions's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Aamco Transmissions Customer Loyalty Score by Industry
Aamco Transmissions's Customer Loyalty score was rated 85% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Aamco Transmissions Product Quality
1.5/5
Aamco Transmissions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Aamco Transmissions Product Information
Aamco Transmissions’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Aamco Transmissions's product the highest.
- Website
- http://aamco.com
- Company Size
- 51-200 Employees
Quick Insights into Aamco Transmissions Product Quality
Aamco Transmissions's Product Quality score was rated highest by customers who have used Aamco Transmissions's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Aamco Transmissions Product Quality the Highest
Ranked Aamco Transmissions Product Quality the Lowest
Aamco Transmissions Product Quality Score by Gender
Aamco Transmissions's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Aamco Transmissions.
Male
1.5/5
Female
1.5/5
Aamco Transmissions Product Quality Score by Ethnicity
Aamco Transmissions's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aamco Transmissions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Aamco Transmissions Product Quality Score by Age
Aamco Transmissions's Product Quality score was rated 1.5 stars by customers ages 41-45 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Aamco Transmissions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Aamco Transmissions Product Quality Score by Usage
Aamco Transmissions's Product Quality score was rated 1.5 stars by customers who have used Aamco Transmissions's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Aamco Transmissions Product Quality Score by Industry
Aamco Transmissions's Product Quality score was rated 1.5 stars by Tech industry customers.
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Aamco Transmissions Pricing
Aamco Transmissions ROI & Value For Money
1.5/5
Aamco Transmissions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Aamco Transmissions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Aamco Transmissions ROI
Aamco Transmissions's ROI score was rated highest by customers who have used Aamco Transmissions's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Aamco Transmissions ROI the Highest
Ranked Aamco Transmissions ROI the Lowest
Aamco Transmissions ROI Score by Gender
Aamco Transmissions's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Aamco Transmissions.
Male
1.5/5
Female
1.5/5
Aamco Transmissions ROI Score by Ethnicity
Aamco Transmissions's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aamco Transmissions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Aamco Transmissions ROI Score by Age
Aamco Transmissions's ROI score was rated 1.5 stars by customers ages 41-45 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Aamco Transmissions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Aamco Transmissions ROI Score by Usage
Aamco Transmissions's ROI score was rated 1.5 stars by customers who have used Aamco Transmissions's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Aamco Transmissions ROI Score by Industry
Aamco Transmissions's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Aamco Transmissions Customer Satisfaction (CSAT)
Aamco Transmissions Customer Satisfaction (CSAT) Score
9 / 100
Aamco Transmissions has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
14%
Very Dissatisfied
74%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aamco Transmissions Customer Satisfaction
Aamco Transmissions's Customer Satisfaction score was rated highest by customers who have used Aamco Transmissions's products/services for 1 to 2 Years, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Aamco Transmissions' Customer Satisfaction.
Ranked Aamco Transmissions Customer Satisfaction the Highest
Ranked Aamco Transmissions Customer Satisfaction the Lowest
Aamco Transmissions Customer Satisfaction Score by Gender
Female customers rated Aamco Transmissions's Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Aamco Transmissions.
6 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 82% |
18 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 64% |
Aamco Transmissions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aamco Transmissions' Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aamco Transmissions.
4 / 100
Very Satisfied
0%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
82%
CSAT according to African American/Black
Aamco Transmissions' Customer Satisfaction (CSAT) score was rated 10% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aamco Transmissions.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
30%
Very Dissatisfied
60%
CSAT according to Other
Aamco Transmissions' Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aamco Transmissions.
12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
88%
Aamco Transmissions Customer Satisfaction Score by Age
Aamco Transmissions's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Aamco Transmissions.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 17% |
Aamco Transmissions Customer Satisfaction Score by Usage
Aamco Transmissions's Customer Satisfaction score was rated the highest by customers who have used Aamco Transmissions's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Aamco Transmissions Customer Satisfaction Score by Industry
Aamco Transmissions's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Aamco Transmissions Customer Satisfaction Score by Industry",
"text": "Aamco Transmissions's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Aamco Transmissions's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Aamco Transmissions Customer Service
1.5/5
Aamco Transmissions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aamco Transmissions' overall Customer Service score rated by its users and customers.
About Aamco Transmissions's Customer Service
Address
201 Gibraltar Rd, Horsham, PA United States of America
Website
http://aamco.com
Phone Number
1-610-668-2900
Aamco Transmissions's Social Links
Quick Insights into Aamco Transmissions Customer Service
Aamco Transmissions's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Aamco Transmissions' Customer Service score.
Ranked Aamco Transmissions Customer Service the Highest
Ranked Aamco Transmissions Customer Service the Lowest
Aamco Transmissions Customer Service Score by Gender
Aamco Transmissions's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aamco Transmissions.
Male
1.5/5
Female
1.5/5
Aamco Transmissions Customer Service Score by Ethnicity
Aamco Transmissions's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aamco Transmissions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Aamco Transmissions Customer Service Score by Age
Aamco Transmissions's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Aamco Transmissions.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Aamco Transmissions Customer Service Score by Usage
Aamco Transmissions's Customer Service score was rated 1.5 stars by customers who have used Aamco Transmissions's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Aamco Transmissions Customer Service Score by Industry
Aamco Transmissions's Customer Service score was rated 1.5 stars by Tech industry customers.
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Aamco Transmissions as an Employer
2.8/5
Aamco Transmissions has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Aamco Transmissions scored a -88 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Aamco Transmissions would recommend the brand to a friend. ENPS measures how likely Aamco Transmissions employees would recommend working at Aamco Transmissions to a friend.
Net Promoter Score
-88
NPS Score
| 6% | Promoters |
|---|---|
| 0% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
