-100
NPS
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U.S. Auto Parts Network
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About U.S. Auto Parts Network's Brand
Among its major competitors, U.S. Auto Parts Network is ranked in 4th place for NPS while AutoZone is 1st, and Advance Auto Parts is 2nd.Their current market cap is $216.87M
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
U.S. Auto Parts Network Ranking
- #4 / 4 of its competitors
U.S. Auto Parts Network NPS
U.S. Auto Parts Network's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether U.S. Auto Parts Network's customers would recommend using the product based on a scale of -100 to 100.
U.S. Auto Parts Network Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
U.S. Auto Parts Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
How Other Brands Compare
U.S. Auto Parts Network is ranked #4 for NPS among its competitors. AutoZone and Advance Auto Parts come in first and second, with Pep Boys coming in at third. Among those competitors, it is the lowest valued company behind AutoZone.
U.S. Auto Parts Network |  AutoZone |  Advance Auto Parts |  Pep Boys | |
| Global Ranking | #- | #408 | #- | #- |
| NPS | -100 | -6 | -11 | -60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $216.87M | $43.48B | $12.18B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. Auto Parts Network NPS vs. Competitors
Compared to its competitors, U.S. Auto Parts Network's NPS is rated right below Pep Boys.
| COMPANY | NPS Score | |
|---|---|---|
 | Automax Styling | N/A |
| AutoZone | -6 |
| Advance Auto Parts | -11 |
| Pep Boys | -60 |
| U.S. Auto Parts Network | -100 |
U.S. Auto Parts Network Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of U.S. Auto Parts Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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U.S. Auto Parts Network Customer Loyalty vs. Competitors
Compared to its competitors, U.S. Auto Parts Network's Customer Loyalty score is rated right above Advance Auto Parts.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| U.S. Auto Parts Network | 100% |
| Advance Auto Parts | 78% |
| AutoZone | 77% |
| Pep Boys | 59% |
| Automax Styling | N/A |
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U.S. Auto Parts Network Product Quality
2.5/5
U.S. Auto Parts Network has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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U.S. Auto Parts Network Product Information
U.S. Auto Parts Network’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.usautoparts.net
U.S. Auto Parts Network Product Quality vs. Competitors
Compared to its competitors, U.S. Auto Parts Network's Product Quality score is rated right above Pep Boys, and is preceded by Advance Auto Parts.
| COMPANY | Product Quality Score | |
|---|---|---|
| AutoZone | 3/5 |
| Advance Auto Parts | 2.9/5 |
| U.S. Auto Parts Network | 2.5/5 |
| Pep Boys | 1.6/5 |
| Automax Styling | N/A |
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U.S. Auto Parts Network Pricing
U.S. Auto Parts Network ROI & Value For Money
3/5
U.S. Auto Parts Network has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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U.S. Auto Parts Network Pricing vs. Competitors
Compared to its competitors, U.S. Auto Parts Network's ROI score is rated right above Advance Auto Parts, and is preceded by AutoZone.
| COMPANY | Pricing Score | |
|---|---|---|
| AutoZone | 3/5 |
| U.S. Auto Parts Network | 3/5 |
| Advance Auto Parts | 2.8/5 |
| Pep Boys | 1.6/5 |
| Automax Styling | N/A |
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U.S. Auto Parts Network Customer Satisfaction (CSAT)
U.S. Auto Parts Network Customer Satisfaction (CSAT) Score
100 / 100
U.S. Auto Parts Network has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
U.S. Auto Parts Network Customer Satisfaction vs. Competitors
Compared to its competitors, U.S. Auto Parts Network's Customer Satisfaction score is rated right above AutoZone.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| U.S. Auto Parts Network | 100% |
| AutoZone | 51% |
| Advance Auto Parts | 51% |
| Pep Boys | 19% |
| Automax Styling | 0% |
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U.S. Auto Parts Network Customer Service
3/5
U.S. Auto Parts Network has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About U.S. Auto Parts Network's Customer Service
Website
http://www.usautoparts.net
U.S. Auto Parts Network Customer Service vs. Competitors
Compared to its competitors, U.S. Auto Parts Network's Customer Service score is rated right above AutoZone.
| COMPANY | Customer Service Score | |
|---|---|---|
| U.S. Auto Parts Network | 3/5 |
| AutoZone | 2.9/5 |
| Advance Auto Parts | 2.8/5 |
| Pep Boys | 1.5/5 |
| Automax Styling | N/A |
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