-11
NPS
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Advance Auto Parts
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About Advance Auto Parts' Brand
Among its major competitors, Advance Auto Parts is ranked in 3rd place for NPS while O'Reilly Auto Parts is 1st, and AutoZone is 2nd. Overall, Advance Auto Parts has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $12.18B
Brand at a Glance
78%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Advance Auto Parts CMO
Advance Auto Parts Ranking
- #3 / 4 of its competitors
Advance Auto Parts NPS
Advance Auto Parts's Net Promoter Score (NPS) is a -11 with 39% Promoters, 11% Passives, and 50% Detractors. Net Promoter Score tracks whether Advance Auto Parts's customers would recommend using the product based on a scale of -100 to 100.
Advance Auto Parts Overall NPS
| 39% | Promoters |
|---|---|
| 11% | Passives |
| 50% | Detractors |
Advance Auto Parts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -16 | Dec 2024 | -16 |
Jan 2025 -16 | Jan 2025 | -16 |
Feb 2025 -14 | Feb 2025 | -14 |
Mar 2025 -14 | Mar 2025 | -14 |
Apr 2025 -14 | Apr 2025 | -14 |
Jun 2025 -14 | Jun 2025 | -14 |
Jul 2025 -14 | Jul 2025 | -14 |
Aug 2025 -13 | Aug 2025 | -13 |
Sep 2025 -12 | Sep 2025 | -12 |
Oct 2025 -12 | Oct 2025 | -12 |
Nov 2025 -12 | Nov 2025 | -12 |
Dec 2025 -12 | Dec 2025 | -12 |
How Other Brands Compare
Advance Auto Parts is ranked third for NPS among its competitors. O'Reilly Auto Parts and AutoZone come in first and second, with LKQ Corporation coming in at #4. Among those competitors, it is the third most valued company behind AutoZone.
Advance Auto Parts |  AutoZone |  O'Reilly Auto Parts |  LKQ Corporation | |
| Global Ranking | #- | #408 | #- | #- |
| NPS | -11 | -6 | 7 | -39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $12.18B | $43.48B | $35.50B | $11.81B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advance Auto Parts NPS by Gender
Female customers rated Advance Auto Parts's NPS 31 points higher than Male customers.
Male
-34
Advance Auto Parts's NPS was rated -34 by Male customers on Comparably.
29%
Promoters
8%
Passives
63%
Detractors
Female
-3
Advance Auto Parts's NPS was rated -3 by Female customers on Comparably.
43%
Promoters
11%
Passives
46%
Detractors
Advance Auto Parts NPS by Ethnicity
Advance Auto Parts's NPS was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Hispanic or Latino -60 | Hispanic or Latino | -60 |
African American/Black -26 | African American/Black | -26 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Native American 67 | Native American | 67 |
Other -25 | Other | -25 |
Advance Auto Parts NPS by Age
Advance Auto Parts's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Advance Auto Parts NPS by Usage
Advance Auto Parts's NPS was rated the highest by customers who have used Advance Auto Parts's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years -27 | 1 to 2 Years | -27 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -36 | 5 to 10 Years | -36 |
Over 10 Years -16 | Over 10 Years | -16 |
Advance Auto Parts NPS vs. Competitors
Compared to its competitors, Advance Auto Parts's NPS is rated right above LKQ Corporation, and is preceded by AutoZone.
| COMPANY | NPS Score | |
|---|---|---|
| O'Reilly Auto Parts | 7 |
| AutoZone | -6 |
| Advance Auto Parts | -11 |
| LKQ Corporation | -39 |
 | TravelCenters of America | -51 |
 | Pep Boys | -60 |
 | Aamco Transmissions | -88 |
 | U.S. Auto Parts Network | -100 |
Advance Auto Parts Customer Reviews
Out of the 19 Advance Auto Parts customer reviews 7 were positive and 12 were constructive. Advance Auto Parts customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Advance Auto Parts Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Advance Auto Parts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advance Auto Parts Customer Loyalty Score by Gender
Female customers rated Advance Auto Parts's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Advance Auto Parts.
Male
77%
Yes
Female
84%
Yes
Advance Auto Parts Customer Loyalty Score by Ethnicity
Advance Auto Parts's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Advance Auto Parts.
81
out of 100
Caucasian
64
out of 100
Hispanic or Latino
89
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
100
out of 100
Native American
78
out of 100
Other
Advance Auto Parts Customer Loyalty Score by Age
Advance Auto Parts's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Advance Auto Parts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 72% | 18-25 | 72% |
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
36-40 82% | 36-40 | 82% |
41-45 48% | 41-45 | 48% |
46-50 92% | 46-50 | 92% |
51-55 100% | 51-55 | 100% |
56-60 93% | 56-60 | 93% |
61-65 75% | 61-65 | 75% |
66+ 75% | 66+ | 75% |
Advance Auto Parts Customer Loyalty Score by Usage
Advance Auto Parts's Customer Loyalty score was rated the highest by customers who have used Advance Auto Parts's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Advance Auto Parts Customer Loyalty Score by Industry
Advance Auto Parts's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Advance Auto Parts Customer Loyalty vs. Competitors
Compared to its competitors, Advance Auto Parts's Customer Loyalty score is rated right above AutoZone, and is preceded by O'Reilly Auto Parts.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| U.S. Auto Parts Network | 100% |
| LKQ Corporation | 82% |
| O'Reilly Auto Parts | 80% |
| Advance Auto Parts | 78% |
| AutoZone | 77% |
| TravelCenters of America | 69% |
| Pep Boys | 59% |
| Aamco Transmissions | 47% |
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Advance Auto Parts Product Quality
2.9/5
Advance Auto Parts has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Advance Auto Parts' overall Product Quality score rated by its users and customers.
Advance Auto Parts Product Information
Advance Auto Parts’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Advance Auto Parts's product the highest. Reviewers from the Tech industry rated Advance Auto Parts the lowest at 2.6.
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Advance Auto Parts Product Quality
Advance Auto Parts's Product Quality score was rated highest by customers who have used Advance Auto Parts's products/services for Less than 1 Year, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Advance Auto Parts Product Quality the Highest
Ranked Advance Auto Parts Product Quality the Lowest
Advance Auto Parts Product Quality Score by Gender
Female customers rated Advance Auto Parts's Product Quality score 0.3 stars higher than Male customers.
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Male
2.6/5
Female
2.9/5
Advance Auto Parts Product Quality Score by Ethnicity
Advance Auto Parts's Product Quality score was rated the highest by Native American customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Advance Auto Parts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Native American 3.8 | Native American | 3.8 |
Other 2.5 | Other | 2.5 |
Advance Auto Parts Product Quality Score by Age
Advance Auto Parts's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Advance Auto Parts.
0
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3
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| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 3 | 26-30 | 3 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.2 | 36-40 | 3.2 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.9 | 66+ | 2.9 |
Advance Auto Parts Product Quality Score by Usage
Advance Auto Parts's Product Quality score was rated the highest by customers who have used Advance Auto Parts's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Advance Auto Parts Product Quality Score by Industry
Advance Auto Parts's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Government and Public Policy industry customers.
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Advance Auto Parts Product Quality vs. Competitors
Compared to its competitors, Advance Auto Parts's Product Quality score is rated right above TravelCenters of America, and is preceded by AutoZone.
| COMPANY | Product Quality Score | |
|---|---|---|
| O'Reilly Auto Parts | 3.4/5 |
| AutoZone | 3/5 |
| Advance Auto Parts | 2.9/5 |
| TravelCenters of America | 2.5/5 |
| U.S. Auto Parts Network | 2.5/5 |
| LKQ Corporation | 2.2/5 |
| Pep Boys | 1.6/5 |
| Aamco Transmissions | 1.5/5 |
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Advance Auto Parts Pricing
Advance Auto Parts ROI & Value For Money
2.8/5
Advance Auto Parts has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Advance Auto Parts' overall ROI score rated by its users and customers.
Advance Auto Parts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Advance Auto Parts.
Quick Insights into Advance Auto Parts ROI
Advance Auto Parts's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 41-45.
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Ranked Advance Auto Parts ROI the Highest
Ranked Advance Auto Parts ROI the Lowest
Advance Auto Parts ROI Score by Gender
Female customers rated Advance Auto Parts's ROI score 0.4 stars higher than Male customers.
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Male
2.5/5
Female
2.9/5
Advance Auto Parts ROI Score by Ethnicity
Advance Auto Parts's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Advance Auto Parts.
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 3.1 | Native American | 3.1 |
Other 2.4 | Other | 2.4 |
Advance Auto Parts ROI Score by Age
Advance Auto Parts's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Advance Auto Parts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.3 | 36-40 | 3.3 |
41-45 1.7 | 41-45 | 1.7 |
46-50 2.8 | 46-50 | 2.8 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.7 | 66+ | 2.7 |
Advance Auto Parts ROI Score by Usage
Advance Auto Parts's ROI score was rated the highest by customers who have used Advance Auto Parts's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Advance Auto Parts ROI Score by Industry
Advance Auto Parts's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Government and Public Policy industry customers.
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Advance Auto Parts Pricing vs. Competitors
Compared to its competitors, Advance Auto Parts's ROI score is rated right above TravelCenters of America, and is preceded by U.S. Auto Parts Network.
| COMPANY | Pricing Score | |
|---|---|---|
| O'Reilly Auto Parts | 3.2/5 |
| AutoZone | 3/5 |
| U.S. Auto Parts Network | 3/5 |
| Advance Auto Parts | 2.8/5 |
| TravelCenters of America | 2.5/5 |
| LKQ Corporation | 2/5 |
| Pep Boys | 1.6/5 |
| Aamco Transmissions | 1.5/5 |
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Advance Auto Parts Customer Satisfaction (CSAT)
Advance Auto Parts Customer Satisfaction (CSAT) Score
51 / 100
Advance Auto Parts has an overall Customer Satisfaction score of 51 rated by its users and customers.
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Very Satisfied
31%
Satisfied
20%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
11%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Advance Auto Parts Customer Satisfaction
Advance Auto Parts's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Advance Auto Parts Customer Satisfaction the Highest
Ranked Advance Auto Parts Customer Satisfaction the Lowest
Advance Auto Parts Customer Satisfaction Score by Gender
Female customers rated Advance Auto Parts's Customer Satisfaction score 5 points higher than Male customers.
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44 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 13% | |
Very Dissatisfied | 37% |
49 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 12% | |
Very Dissatisfied | 31% |
Advance Auto Parts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Advance Auto Parts' Customer Satisfaction (CSAT) score was rated 48% according to Caucasian users and customers.
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48 / 100
Very Satisfied
36%
Satisfied
12%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
12%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
Advance Auto Parts' Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
30%
CSAT according to African American/Black
Advance Auto Parts' Customer Satisfaction (CSAT) score was rated 38% according to African American/Black users and customers.
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38 / 100
Very Satisfied
19%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
56%
CSAT according to Asian or Pacific Islander
Advance Auto Parts' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Native American
Advance Auto Parts' Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Advance Auto Parts' Customer Satisfaction (CSAT) score was rated 43% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Advance Auto Parts.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
Advance Auto Parts Customer Satisfaction Score by Age
Advance Auto Parts's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Advance Auto Parts.
0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 37% | |||||||||||||||
| 26-30 | 60% | |||||||||||||||
| 31-35 | 49% | |||||||||||||||
| 36-40 | 78% | |||||||||||||||
| 41-45 | 22% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 49% | |||||||||||||||
| 56-60 | 42% | |||||||||||||||
| 61-65 | 30% | |||||||||||||||
| 66+ | 50% |
Advance Auto Parts Customer Satisfaction Score by Usage
Advance Auto Parts's Customer Satisfaction score was rated the highest by customers who have used Advance Auto Parts's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Advance Auto Parts Customer Satisfaction Score by Industry
Advance Auto Parts's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.
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{
"title": "Advance Auto Parts Customer Satisfaction Score by Industry",
"text": "Advance Auto Parts's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.",
"bars": [
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{
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{
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]
}Advance Auto Parts Customer Satisfaction vs. Competitors
Compared to its competitors, Advance Auto Parts's Customer Satisfaction score is rated right above TravelCenters of America, and is preceded by AutoZone.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| U.S. Auto Parts Network | 100% |
| O'Reilly Auto Parts | 63% |
| AutoZone | 51% |
| Advance Auto Parts | 51% |
| TravelCenters of America | 34% |
| LKQ Corporation | 28% |
| Pep Boys | 19% |
| Aamco Transmissions | 9% |
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Advance Auto Parts Customer Service
2.8/5
Advance Auto Parts has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Advance Auto Parts's Customer Service
Website
http://www.advanceautoparts.com
Phone Number
(877) 238-2623
Quick Insights into Advance Auto Parts Customer Service
Advance Auto Parts's Customer Service score was rated highest by Native American customers, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Advance Auto Parts Customer Service the Highest
Ranked Advance Auto Parts Customer Service the Lowest
Advance Auto Parts Customer Service Score by Gender
Female customers rated Advance Auto Parts's Customer Service score 0.4 stars higher than Male customers.
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Male
2.5/5
Female
2.9/5
Advance Auto Parts Customer Service Score by Ethnicity
Advance Auto Parts's Customer Service score was rated the highest by Native American customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Advance Auto Parts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 4.3 | Native American | 4.3 |
Other 2.6 | Other | 2.6 |
Advance Auto Parts Customer Service Score by Age
Advance Auto Parts's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 3.8 | 26-30 | 3.8 |
31-35 1.8 | 31-35 | 1.8 |
36-40 3.4 | 36-40 | 3.4 |
41-45 1.7 | 41-45 | 1.7 |
46-50 2.8 | 46-50 | 2.8 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.9 | 66+ | 2.9 |
Advance Auto Parts Customer Service Score by Usage
Advance Auto Parts's Customer Service score was rated the highest by customers who have used Advance Auto Parts's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Advance Auto Parts Customer Service Score by Industry
Advance Auto Parts's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Government and Public Policy industry customers.
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Advance Auto Parts Customer Service vs. Competitors
Compared to its competitors, Advance Auto Parts's Customer Service score is rated right above TravelCenters of America, and is preceded by AutoZone.
| COMPANY | Customer Service Score | |
|---|---|---|
| O'Reilly Auto Parts | 3.2/5 |
| U.S. Auto Parts Network | 3/5 |
| AutoZone | 2.9/5 |
| Advance Auto Parts | 2.8/5 |
| TravelCenters of America | 2.3/5 |
| LKQ Corporation | 1.8/5 |
| Pep Boys | 1.5/5 |
| Aamco Transmissions | 1.5/5 |
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Advance Auto Parts as an Employer
2.5/5
Advance Auto Parts has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Advance Auto Parts scored a -11 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Advance Auto Parts would recommend the brand to a friend. ENPS measures how likely Advance Auto Parts employees would recommend working at Advance Auto Parts to a friend.
Net Promoter Score
-11
NPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 25% | Promoters |
|---|---|
| 16% | Passive |
| 59% | Detractors |
