-11
NPS
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WORLDPAC
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About WORLDPAC's Brand
WORLDPAC imports original equipment and automotive replacement parts directly from the most respected manufacturers in the industry. Among its major competitors, WORLDPAC is ranked in 2nd place for NPS while AutoZone is 1st, and Autopart International is 3rd.Their current valuation is $12.18B
Brand at a Glance
79%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
WORLDPAC Ranking
- #2 / 4 of its competitors
WORLDPAC NPS
WORLDPAC's Net Promoter Score (NPS) is a -11 with 38% Promoters, 13% Passives, and 49% Detractors. Net Promoter Score tracks whether WORLDPAC's customers would recommend using the product based on a scale of -100 to 100.
WORLDPAC Overall NPS
| 38% | Promoters |
|---|---|
| 13% | Passives |
| 49% | Detractors |
WORLDPAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -2 | Dec 2024 | -2 |
Jan 2025 -2 | Jan 2025 | -2 |
Feb 2025 -1 | Feb 2025 | -1 |
Mar 2025 -5 | Mar 2025 | -5 |
May 2025 -8 | May 2025 | -8 |
Jun 2025 -8 | Jun 2025 | -8 |
Aug 2025 -10 | Aug 2025 | -10 |
Sep 2025 -8 | Sep 2025 | -8 |
Oct 2025 -7 | Oct 2025 | -7 |
Jan 2026 -10 | Jan 2026 | -10 |
Mar 2026 -14 | Mar 2026 | -14 |
Apr 2026 -13 | Apr 2026 | -13 |
How Other Brands Compare
WORLDPAC is ranked second for NPS among its competitors. AutoZone and Autopart International come in first and third, with ACDelco coming in at #4. Among those competitors, it is the second most valued company behind AutoZone.
WORLDPAC |  AutoZone |  Autopart International |  ACDelco | |
| Global Ranking | #- | #408 | #- | #- |
| NPS | -11 | -7 | -26 | -100 |
| Valuation Updated every 24 hours for public companies | $12.18B | $43.48B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WORLDPAC NPS by Gender
WORLDPAC's NPS was rated -25 by Male customers on Comparably.
Male
-25
WORLDPAC's NPS was rated -25 by Male customers on Comparably.
32%
Promoters
11%
Passives
57%
Detractors
Female
N/A
WORLDPAC's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WORLDPAC NPS by Ethnicity
WORLDPAC's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -38 | Caucasian | -38 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
WORLDPAC NPS by Age
WORLDPAC's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
WORLDPAC NPS by Usage
WORLDPAC's NPS was rated the highest by customers who have used WORLDPAC's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -50 | Over 10 Years | -50 |
WORLDPAC NPS vs. Competitors
Compared to its competitors, WORLDPAC's NPS is rated right above Autopart International, and is preceded by AutoZone.
| COMPANY | NPS Score | |
|---|---|---|
 | Interamerican Motor Corporation | N/A |
| AutoZone | -7 |
| WORLDPAC | -11 |
| Autopart International | -26 |
| ACDelco | -100 |
WORLDPAC Customer Reviews
Out of the 5 WORLDPAC customer reviews 3 were positive and 2 were constructive. WORLDPAC customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
WORLDPAC Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of WORLDPAC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WORLDPAC Customer Loyalty Score by Gender
WORLDPAC's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
WORLDPAC Customer Loyalty Score by Ethnicity
WORLDPAC's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WORLDPAC.
91
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
WORLDPAC Customer Loyalty Score by Age
WORLDPAC's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
36-40 78% | 36-40 | 78% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
61-65 100% | 61-65 | 100% |
66+ 100% | 66+ | 100% |
WORLDPAC Customer Loyalty Score by Usage
WORLDPAC's Customer Loyalty score was rated the highest by customers who have used WORLDPAC's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WORLDPAC Customer Loyalty Score by Industry
WORLDPAC's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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WORLDPAC Customer Loyalty vs. Competitors
Compared to its competitors, WORLDPAC's Customer Loyalty score is rated right above AutoZone, and is preceded by Autopart International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Autopart International | 89% |
| WORLDPAC | 79% |
| AutoZone | 77% |
| ACDelco | N/A |
| Interamerican Motor Corporation | N/A |
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WORLDPAC Product Quality
3/5
WORLDPAC has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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WORLDPAC Product Information
WORLDPAC’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated WORLDPAC's product the highest. Reviewers from the Tech industry rated WORLDPAC the lowest at 1.6.
- Website
- http://www.worldpac.com
- Company Size
- 5,001-10,000 Employees
Industry
Enterprise
SaaS
Quick Insights into WORLDPAC Product Quality
WORLDPAC's Product Quality score was rated highest by customers who have used WORLDPAC's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked WORLDPAC Product Quality the Highest
Ranked WORLDPAC Product Quality the Lowest
WORLDPAC Product Quality Score by Gender
WORLDPAC's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
WORLDPAC Product Quality Score by Ethnicity
WORLDPAC's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WORLDPAC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
WORLDPAC Product Quality Score by Age
WORLDPAC's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WORLDPAC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
46-50 3.6 | 46-50 | 3.6 |
51-55 4.6 | 51-55 | 4.6 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2.3 | 66+ | 2.3 |
WORLDPAC Product Quality Score by Usage
WORLDPAC's Product Quality score was rated the highest by customers who have used WORLDPAC's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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WORLDPAC Product Quality Score by Industry
WORLDPAC's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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WORLDPAC Product Quality vs. Competitors
Compared to its competitors, WORLDPAC's Product Quality score is rated right above Autopart International, and is preceded by AutoZone.
| COMPANY | Product Quality Score | |
|---|---|---|
| ACDelco | 5/5 |
| AutoZone | 3/5 |
| WORLDPAC | 3/5 |
| Autopart International | 2.9/5 |
| Interamerican Motor Corporation | N/A |
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WORLDPAC Pricing
WORLDPAC ROI & Value For Money
3.2/5
WORLDPAC has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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WORLDPAC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Tech industry think that they had the lowest ROI from WORLDPAC.
Quick Insights into WORLDPAC ROI
WORLDPAC's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked WORLDPAC ROI the Highest
Ranked WORLDPAC ROI the Lowest
WORLDPAC ROI Score by Gender
WORLDPAC's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
WORLDPAC ROI Score by Ethnicity
WORLDPAC's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WORLDPAC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
WORLDPAC ROI Score by Age
WORLDPAC's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WORLDPAC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
36-40 2.1 | 36-40 | 2.1 |
46-50 3 | 46-50 | 3 |
51-55 4.1 | 51-55 | 4.1 |
61-65 2.3 | 61-65 | 2.3 |
66+ 3.1 | 66+ | 3.1 |
WORLDPAC ROI Score by Usage
WORLDPAC's ROI score was rated the highest by customers who have used WORLDPAC's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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WORLDPAC ROI Score by Industry
WORLDPAC's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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WORLDPAC Pricing vs. Competitors
Compared to its competitors, WORLDPAC's ROI score is rated right above AutoZone.
| COMPANY | Pricing Score | |
|---|---|---|
| WORLDPAC | 3.2/5 |
| AutoZone | 3/5 |
| Autopart International | 2.6/5 |
| ACDelco | N/A |
| Interamerican Motor Corporation | N/A |
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WORLDPAC Customer Satisfaction (CSAT)
WORLDPAC Customer Satisfaction (CSAT) Score
48 / 100
WORLDPAC has an overall Customer Satisfaction score of 48 rated by its users and customers.
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Very Satisfied
38%
Satisfied
10%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
22%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WORLDPAC Customer Satisfaction
WORLDPAC's Customer Satisfaction score was rated highest by customers who have used WORLDPAC's products/services for 1 to 2 Years, and rated lowest by customers who have used WORLDPAC's products/services for Over 10 Years.
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Ranked WORLDPAC Customer Satisfaction the Highest
Ranked WORLDPAC Customer Satisfaction the Lowest
WORLDPAC Customer Satisfaction Score by Gender
WORLDPAC's Customer Satisfaction score was rated 34 by Male customers on Comparably.
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34 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 27% | |
Very Dissatisfied | 35% |
WORLDPAC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WORLDPAC's Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
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36 / 100
Very Satisfied
31%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
32%
Very Dissatisfied
32%
CSAT according to Asian or Pacific Islander
WORLDPAC's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
WORLDPAC Customer Satisfaction Score by Age
WORLDPAC's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of WORLDPAC.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 33% |
WORLDPAC Customer Satisfaction Score by Usage
WORLDPAC's Customer Satisfaction score was rated the highest by customers who have used WORLDPAC's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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WORLDPAC Customer Satisfaction Score by Industry
WORLDPAC's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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}WORLDPAC Customer Satisfaction vs. Competitors
Compared to its competitors, WORLDPAC's Customer Satisfaction score is rated right above Autopart International, and is preceded by AutoZone.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AutoZone | 51% |
| WORLDPAC | 48% |
| Autopart International | 43% |
| ACDelco | 0% |
| Interamerican Motor Corporation | 0% |
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WORLDPAC Customer Service
3.1/5
WORLDPAC has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About WORLDPAC's Customer Service
Address
Newark, CA 94560-5522
Website
http://www.worldpac.com
Phone Number
(800)888-9982
Quick Insights into WORLDPAC Customer Service
WORLDPAC's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked WORLDPAC Customer Service the Highest
Ranked WORLDPAC Customer Service the Lowest
WORLDPAC Customer Service Score by Gender
WORLDPAC's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
WORLDPAC Customer Service Score by Ethnicity
WORLDPAC's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
WORLDPAC Customer Service Score by Age
WORLDPAC's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
36-40 1.6 | 36-40 | 1.6 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.2 | 51-55 | 3.2 |
61-65 3.1 | 61-65 | 3.1 |
66+ 2.1 | 66+ | 2.1 |
WORLDPAC Customer Service Score by Usage
WORLDPAC's Customer Service score was rated the highest by customers who have used WORLDPAC's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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WORLDPAC Customer Service Score by Industry
WORLDPAC's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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WORLDPAC Customer Service vs. Competitors
Compared to its competitors, WORLDPAC's Customer Service score is rated right above AutoZone.
| COMPANY | Customer Service Score | |
|---|---|---|
| WORLDPAC | 3.1/5 |
| AutoZone | 2.9/5 |
| Autopart International | 2.6/5 |
| ACDelco | N/A |
| Interamerican Motor Corporation | N/A |
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WORLDPAC as an Employer
2.5/5
WORLDPAC has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
WORLDPAC scored a -11 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of WORLDPAC would recommend the brand to a friend. ENPS measures how likely WORLDPAC employees would recommend working at WORLDPAC to a friend.
Net Promoter Score
-11
NPS Score
| 38% | Promoters |
|---|---|
| 13% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
