-26
NPS
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Autopart International
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About Autopart International's Brand
Autopart International, Inc. distributes replacement parts for foreign and domestic nameplate cars and light trucks.
Brand at a Glance
89%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Autopart International NPS
Autopart International's Net Promoter Score (NPS) is a -26 with 12% Promoters, 50% Passives, and 38% Detractors. Net Promoter Score tracks whether Autopart International's customers would recommend using the product based on a scale of -100 to 100.
Autopart International Overall NPS
| 12% | Promoters |
|---|---|
| 50% | Passives |
| 38% | Detractors |
Autopart International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jul 2022 -33 | Jul 2022 | -33 |
Oct 2022 -50 | Oct 2022 | -50 |
Nov 2022 -40 | Nov 2022 | -40 |
Jun 2023 -34 | Jun 2023 | -34 |
Oct 2023 -29 | Oct 2023 | -29 |
Apr 2024 -25 | Apr 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Autopart International NPS by Gender
Autopart International's NPS was rated -33 by Male customers on Comparably.
Male
-33
Autopart International's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Autopart International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Autopart International NPS by Ethnicity
Autopart International's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Autopart International Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Autopart International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Autopart International Customer Loyalty Score by Gender
Autopart International's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Autopart International Customer Loyalty Score by Ethnicity
Autopart International's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Autopart International.
100
out of 100
Caucasian
Autopart International Customer Loyalty Score by Industry
Autopart International's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Autopart International Product Quality
2.9/5
Autopart International has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Autopart International Product Information
Autopart International’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Autopart International's product the highest.
- Website
- http://www.autopartintl.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Quick Insights into Autopart International Product Quality
Autopart International's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Autopart International's Product Quality.
Ranked Autopart International Product Quality the Highest
Autopart International Product Quality Score by Gender
Autopart International's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Autopart International.
Male
3.1/5
Female
N/A
Autopart International Product Quality Score by Ethnicity
Autopart International's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Autopart International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Autopart International Product Quality Score by Industry
Autopart International's Product Quality score was rated 2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Autopart International Pricing
Autopart International ROI & Value For Money
2.6/5
Autopart International has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Autopart International's overall ROI score rated by its users and customers.
Autopart International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Autopart International ROI
Autopart International's ROI score was rated highest by Male customers.
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Ranked Autopart International ROI the Highest
Autopart International ROI Score by Gender
Autopart International's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Autopart International.
Male
2/5
Female
N/A
Autopart International ROI Score by Ethnicity
Autopart International's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Autopart International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Autopart International ROI Score by Industry
Autopart International's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Autopart International Customer Satisfaction (CSAT)
Autopart International Customer Satisfaction (CSAT) Score
42 / 100
Autopart International has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Autopart International Customer Satisfaction
Autopart International's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Autopart International's Customer Satisfaction.
Ranked Autopart International Customer Satisfaction the Highest
Autopart International Customer Satisfaction Score by Gender
Autopart International's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Autopart International.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Autopart International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Autopart International's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Autopart International.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Autopart International Customer Satisfaction Score by Industry
Autopart International's Customer Satisfaction score was rated 34 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Autopart International Customer Satisfaction Score by Industry",
"text": "Autopart International's Customer Satisfaction score was rated 34 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Autopart International's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Autopart International Customer Service
2.6/5
Autopart International has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Autopart International's overall Customer Service score rated by its users and customers.
About Autopart International's Customer Service
Address
Norton, MA 02766
Website
http://www.autopartintl.com/
Phone Number
(800)242-5700
Quick Insights into Autopart International Customer Service
Autopart International's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Autopart International's Customer Service score.
Ranked Autopart International Customer Service the Highest
Autopart International Customer Service Score by Gender
Autopart International's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Autopart International.
Male
2.1/5
Female
N/A
Autopart International Customer Service Score by Ethnicity
Autopart International's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Autopart International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Autopart International Customer Service Score by Industry
Autopart International's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Autopart International as an Employer
3.5/5
Autopart International has a 3.5/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Autopart International
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Autopart International scored a -26 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Autopart International would recommend the brand to a friend. ENPS measures how likely Autopart International employees would recommend working at Autopart International to a friend.
Net Promoter Score
-26
NPS Score
| 12% | Promoters |
|---|---|
| 50% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
