-100
NPS
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ACDelco
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About ACDelco's Brand
ACDelco is a global leader in automotive replacement parts and related services and offers quality aftermarket products. Among its major competitors, ACDelco is ranked in 6th place for NPS while DENSO is 1st, and General Motors is 2nd.
Brand at a Glance
5/5
Product Quality
ACDelco Ranking
- #4 / 4 of its competitors
ACDelco NPS
ACDelco's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ACDelco's customers would recommend using the product based on a scale of -100 to 100.
ACDelco Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ACDelco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
How Other Brands Compare
ACDelco is ranked #4 for NPS among its competitors. DENSO and General Motors come in first and second, with Chevrolet coming in at third.
ACDelco |  General Motors |  Chevrolet |  DENSO | |
| Global Ranking | #- | #140 | #164 | #- |
| NPS | -100 | 13 | -26 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $89.77B | $82.79B | $49.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACDelco NPS vs. Competitors
Compared to its competitors, ACDelco's NPS is rated right below Chevrolet.
| COMPANY | NPS Score | |
|---|---|---|
| DENSO | 25 |
| General Motors | 13 |
 | GATES CORPORATION | -5 |
 | WORLDPAC | -9 |
| Chevrolet | -26 |
| ACDelco | -100 |
ACDelco Product Quality
5/5
ACDelco has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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ACDelco Product Information
ACDelco’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.acdelco.com/
- Company Size
- 201-500 Employees
Industry
Tech
Transportation
ACDelco Product Quality vs. Competitors
Compared to its competitors, ACDelco's Product Quality score is rated right above DENSO.
| COMPANY | Product Quality Score | |
|---|---|---|
| ACDelco | 5/5 |
| DENSO | 4/5 |
| General Motors | 3.6/5 |
| WORLDPAC | 3.1/5 |
| GATES CORPORATION | 2.7/5 |
| Chevrolet | 2.5/5 |
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ACDelco as an Employer
Consumer vs. Employees
ACDelco scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ACDelco would recommend the brand to a friend. ENPS measures how likely ACDelco employees would recommend working at ACDelco to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
