-5
NPS
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GATES CORPORATION
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About GATES CORPORATION's Brand
Gates Corporation
Brand at a Glance
69%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.3/5
Customer Service
GATES CORPORATION CMO
GATES CORPORATION NPS
GATES CORPORATION's Net Promoter Score (NPS) is a -5 with 39% Promoters, 17% Passives, and 44% Detractors. Net Promoter Score tracks whether GATES CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
GATES CORPORATION Overall NPS
| 39% | Promoters |
|---|---|
| 17% | Passives |
| 44% | Detractors |
GATES CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 34 | Oct 2022 | 34 |
Nov 2022 43 | Nov 2022 | 43 |
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 11 | Jan 2023 | 11 |
Jun 2023 -17 | Jun 2023 | -17 |
Mar 2024 -16 | Mar 2024 | -16 |
Jul 2024 -22 | Jul 2024 | -22 |
Sep 2024 -19 | Sep 2024 | -19 |
Oct 2024 -12 | Oct 2024 | -12 |
May 2025 -7 | May 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GATES CORPORATION NPS by Gender
GATES CORPORATION's NPS was rated 0 by Male customers on Comparably.
Male
0
GATES CORPORATION's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
GATES CORPORATION's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GATES CORPORATION NPS by Usage
GATES CORPORATION's NPS was rated 0 points by customers who have used GATES CORPORATION's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
GATES CORPORATION Customer Reviews
Out of the 2 GATES CORPORATION customer reviews 1 was positive and 1 was constructive. GATES CORPORATION customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
GATES CORPORATION Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of GATES CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GATES CORPORATION Customer Loyalty Score by Gender
GATES CORPORATION's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
GATES CORPORATION Customer Loyalty Score by Usage
GATES CORPORATION's Customer Loyalty score was rated 100% by customers who have used GATES CORPORATION's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GATES CORPORATION Product Quality
2.7/5
GATES CORPORATION has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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GATES CORPORATION Product Information
GATES CORPORATION’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.gates.com
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into GATES CORPORATION Product Quality
GATES CORPORATION's Product Quality score was rated highest by customers who have used GATES CORPORATION's products/services for 5 to 10 Years.
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Ranked GATES CORPORATION Product Quality the Highest
GATES CORPORATION Product Quality Score by Gender
GATES CORPORATION's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GATES CORPORATION.
Male
3.1/5
Female
N/A
GATES CORPORATION Product Quality Score by Usage
GATES CORPORATION's Product Quality score was rated 3.8 stars by customers who have used GATES CORPORATION's products/services for 5 to 10 Years.
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GATES CORPORATION Pricing
GATES CORPORATION ROI & Value For Money
2.6/5
GATES CORPORATION has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into GATES CORPORATION ROI
GATES CORPORATION's ROI score was rated highest by customers who have used GATES CORPORATION's products/services for 5 to 10 Years.
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Ranked GATES CORPORATION ROI the Highest
GATES CORPORATION ROI Score by Gender
GATES CORPORATION's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
GATES CORPORATION ROI Score by Usage
GATES CORPORATION's ROI score was rated 3.5 stars by customers who have used GATES CORPORATION's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GATES CORPORATION Customer Satisfaction (CSAT)
GATES CORPORATION Customer Satisfaction (CSAT) Score
36 / 100
GATES CORPORATION has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GATES CORPORATION Customer Satisfaction
GATES CORPORATION's Customer Satisfaction score was rated highest by customers who have used GATES CORPORATION's products/services for 5 to 10 Years.
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Ranked GATES CORPORATION Customer Satisfaction the Highest
GATES CORPORATION Customer Satisfaction Score by Gender
GATES CORPORATION's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GATES CORPORATION.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
GATES CORPORATION Customer Satisfaction Score by Usage
GATES CORPORATION's Customer Satisfaction score was rated 67 points by customers who have used GATES CORPORATION's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
GATES CORPORATION Customer Service
2.3/5
GATES CORPORATION has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About GATES CORPORATION's Customer Service
Address
Denver, CO
Website
http://www.gates.com
Quick Insights into GATES CORPORATION Customer Service
GATES CORPORATION's Customer Service score was rated highest by customers who have used GATES CORPORATION's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked GATES CORPORATION's Customer Service score.
Ranked GATES CORPORATION Customer Service the Highest
GATES CORPORATION Customer Service Score by Gender
GATES CORPORATION's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GATES CORPORATION.
Male
3.1/5
Female
N/A
GATES CORPORATION Customer Service Score by Usage
GATES CORPORATION's Customer Service score was rated 3.1 stars by customers who have used GATES CORPORATION's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GATES CORPORATION as an Employer
2.6/5
GATES CORPORATION has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
GATES CORPORATION scored a -5 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of GATES CORPORATION would recommend the brand to a friend. ENPS measures how likely GATES CORPORATION employees would recommend working at GATES CORPORATION to a friend.
Net Promoter Score
-5
NPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 31% | Promoters |
|---|---|
| 12% | Passive |
| 57% | Detractors |
