57
NPS
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Brand Page
TravelPerk
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About TravelPerk's Brand
TravelPerk is revolutionizing the way that organizations budget book and manage their business travel
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.5/5
Customer Service
TravelPerk NPS
TravelPerk's Net Promoter Score (NPS) is a 57 with 70% Promoters, 17% Passives, and 13% Detractors. Net Promoter Score tracks whether TravelPerk's customers would recommend using the product based on a scale of -100 to 100.
TravelPerk Overall NPS
| 70% | Promoters |
|---|---|
| 17% | Passives |
| 13% | Detractors |
TravelPerk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
Oct 2020 62 | Oct 2020 | 62 |
Nov 2021 58 | Nov 2021 | 58 |
Nov 2022 60 | Nov 2022 | 60 |
Oct 2024 57 | Oct 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TravelPerk NPS by Usage
TravelPerk's NPS was rated the highest by customers who have used TravelPerk's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
TravelPerk Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of TravelPerk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TravelPerk Product Quality
4.1/5
TravelPerk has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock TravelPerk's overall Product Quality score rated by its users and customers.
TravelPerk Product Information
TravelPerk serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. TravelPerk supports Web devices and offers products for small, medium, and large sized businesses.
TravelPerk’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.travelperk.com
- Company Size
- 51-200 Employees
Industry
Travel
Languages Supported
English
Product Type
Travel Management Software
TravelPerk Pricing
TravelPerk ROI & Value For Money
4.1/5
TravelPerk has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock TravelPerk's overall ROI score rated by its users and customers.
TravelPerk Pricing Plans
TravelPerk has a pricing structure that accommodates small, medium, and large businesses.
Who Uses TravelPerk?
Small Businesses
Medium Businesses
Large Enterprises
TravelPerk Customer Satisfaction (CSAT)
TravelPerk Customer Satisfaction (CSAT) Score
66 / 100
TravelPerk has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TravelPerk Customer Service
3.5/5
TravelPerk has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TravelPerk's overall Customer Service score rated by its users and customers.
About TravelPerk's Customer Service
Address
Spain
Website
http://www.travelperk.com
Consumer vs. Employees
TravelPerk scored a 57 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of TravelPerk would recommend the brand to a friend. ENPS measures how likely TravelPerk employees would recommend working at TravelPerk to a friend.
Net Promoter Score
57
NPS Score
| 70% | Promoters |
|---|---|
| 17% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
