-14
NPS
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Egencia
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About Egencia's Brand
Egencia provides online booking travel services to businesses and the travelers. Among its major competitors, Egencia is ranked in 5th place for NPS while Navan is 1st, and Expedia Group is 2nd. Overall, Egencia has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
73%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
1.9/5
Customer Service
Egencia Ranking
- #4 / 4 of its competitors
Egencia NPS
Egencia's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Egencia's customers would recommend using the product based on a scale of -100 to 100.
Egencia Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Egencia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Feb 2023 20 | Feb 2023 | 20 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -15 | Aug 2023 | -15 |
How Other Brands Compare
Egencia is ranked #4 for NPS among its competitors. Navan and Expedia Group come in first and second, with Direct Travel coming in at third.
Egencia |  Navan |  Expedia Group |  Direct Travel | |
| Global Ranking | #- | #404 | #- | #- |
| NPS | -14 | 54 | 5 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.00B | $24.34B | $1.86B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Egencia NPS vs. Competitors
Compared to its competitors, Egencia's NPS is rated right below Direct Travel.
| COMPANY | NPS Score | |
|---|---|---|
| Navan | 54 |
| Expedia Group | 5 |
 | Sabre Communications | 0 |
| Direct Travel | 0 |
| Egencia | -14 |
Egencia Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Egencia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Egencia Customer Loyalty vs. Competitors
Compared to its competitors, Egencia's Customer Loyalty score is rated right above Expedia Group, and is preceded by Navan.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Direct Travel | 100% |
| Navan | 74% |
| Egencia | 73% |
| Expedia Group | 71% |
| Sabre Communications | 68% |
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Egencia Product Quality
2.4/5
Egencia has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Egencia Product Information
Egencia’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.egencia.com
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Egencia Product Quality vs. Competitors
Compared to its competitors, Egencia's Product Quality score is rated right below Expedia Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Direct Travel | 5/5 |
| Navan | 4/5 |
| Sabre Communications | 3.5/5 |
| Expedia Group | 3.2/5 |
| Egencia | 2.4/5 |
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Egencia Pricing
Egencia ROI & Value For Money
2.2/5
Egencia has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Egencia Pricing vs. Competitors
Compared to its competitors, Egencia's ROI score is rated right below Expedia Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Sabre Communications | 5/5 |
| Direct Travel | 5/5 |
| Navan | 4.2/5 |
| Expedia Group | 3.1/5 |
| Egencia | 2.2/5 |
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Egencia Customer Satisfaction (CSAT)
Egencia Customer Satisfaction (CSAT) Score
28 / 100
Egencia has an overall Customer Satisfaction score of 28 rated by its users and customers.
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Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Egencia Customer Satisfaction vs. Competitors
Compared to its competitors, Egencia's Customer Satisfaction score is rated right below Direct Travel.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sabre Communications | 100% |
| Navan | 57% |
| Expedia Group | 55% |
| Direct Travel | 50% |
| Egencia | 28% |
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Egencia Customer Service
1.9/5
Egencia has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Egencia's Customer Service
Address
10900 NE 4th St, Bellevue, WA
Website
http://www.egencia.com
Phone Number
(866) 328-0110
Egencia Customer Service vs. Competitors
Compared to its competitors, Egencia's Customer Service score is rated right below Expedia Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sabre Communications | 4.1/5 |
| Direct Travel | 4/5 |
| Navan | 3.7/5 |
| Expedia Group | 3.1/5 |
| Egencia | 1.9/5 |
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Egencia as an Employer
3.2/5
Egencia has a 3.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Egencia scored a -14 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Egencia would recommend the brand to a friend. ENPS measures how likely Egencia employees would recommend working at Egencia to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 29% | Promoters |
|---|---|
| 30% | Passive |
| 41% | Detractors |
